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You’ve Automated Your Customer Service Process – What’s Next?

Salesforce

Customer service automation is key to efficiency in the contact center. Real customer service automation improvement ensures an automated workflow that people use, and that achieves the time, efficiency, and customer experience improvements you set out to address. Evangelize the automation process. Test your automated workflow.

Service 97
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Field Sales Enablement: What Is It & How to Measure Success in 2024

Veloxy

Highlighting the enduring significance of in-person interactions in the sales process. This includes having up-to-date info about what they’re selling and being equipped with technology that aids their sales pitches. This allows them to focus more on selling and less on administrative tasks.

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How Your Sales Team Can Use PLG to Acquire and Expand New Customers Faster with Uday Chakravarth, Former Head of PLG at Atlassian 

SaaStr

From a PLG perspective, if you make it easy for users to start using your product, any interaction with a rep or customer service person is a bad user experience. They prioritize direct selling and relationships over allowing customers to go and buy directly. What PLG Signals Can Sales Use to Sell Software?

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The 8 Non-Negotiables for a Winning Product Launch

Highspot

However, launching your product is not just another item on your to-do list; it’s a defining moment that can make or break your business. So, how do you ensure your product launch bears fruit? What is a Product Launch? A product launch is a company’s meticulous process to present its new or updated product to the market.

Launch 59
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PODCAST 175: Protecting Migrant Children: International Social Service

Sales Hacker

In this episode of the Sales Hacker podcast, we’re thrilled to welcome Jean Ayoub , the Secretary-General and CEO at International Social Service (ISS). The ISS is a nonprofit organization that specializes in complex cross-border case management to protect migrant children. powered by Sounder. And finally Blueboard.

Service 94
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The email marketer’s guide to effective marketing automation

Martech

They signify not only the exchange of commitments, such as payment for a service or receipt of that payment but also the fulfillment of that commitment. It is excluded from the regulations governing email because it is a necessary part of the transaction process. Lack of prompt delivery will skyrocket calls to your customer service.

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5 steps to a seamless post-M&A brand integration

Martech

Regardless of how often your company acquires brands, it helps to have a playbook to streamline the process. Gather the internal stakeholders Typically, these projects involve product, IT, brand, marketing, customer service and other internal teams. Business email address Subscribe Processing.