Sales Pop!

OCTOBER 27, 2021

In sales, there’s a well-known cliché that states, “It costs five times more to acquire a new customer than it does to retain one,” and while that number may fluctuate depending on the industry you’re in, retaining customers is indeed easier than finding new ones. Turn feedback into action.

Profit margin 96

Profit margin Customers Customer Relationship Management Repeat business 96

Sales Pop!

NOVEMBER 22, 2021

One thing you don’t want to overlook is coming up with customer retention strategies. Here are six things you do to ensure your customers keep returning. Provide Quality Customer Service. Don’t underestimate how delivery experience can impact customers. Allow Customers to Choose Specific Delivery Times.

Customers 94

Customers Drivers/motivators Price Represent 94

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Pretty simple, right?

CRM 96

CRM Technique Customers Campaign 96

SaaStr

AUGUST 25, 2020

Q: What is more important, getting new customers or customer retention? It’s a trick question, of course — the crazy high net negative churn of top SaaS companies means that of course retention matters more than new customers. 73% of Salesforce’s new bookings coming from its existing customers, for example.

Customers 116

Customers Growth Engineering 116

Sales Hacker

FEBRUARY 1, 2021

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. When customers say: “ We are not getting the outcomes we expected ”. “ The final arbiter of value received must be the customer. It’s All About Value.

Customers 73

Customers Contract Cross-sell Account management 73

ConversionXL

JUNE 3, 2019

Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Are you actively working on retention? Have you outlined and initiated a formal customer retention strategy? Furthermore, the study found that repeat customers spend 67% more than new customers.

Customers 82

Customers Non-Profits Profit margin Objectives and Key Results 82

Heinz Marketing

DECEMBER 7, 2019

7 Customer Retention Predictions For 2020. Next year retention is set to be a top priority. Customer centricity: What is it really and how do you get it? A closer look into what customer centricity really is and how you develop it. Here’s an idea of what we’re expecting. Thanks for your predictions, Guy Marion.

B2B 64

B2B Customers Lead generation Engineering 64

SaaStr

FEBRUARY 17, 2023

While the allure of customer acquisition can pull a founder’s attention, it’s equally important to dedicate resources to fighting churn and expanding revenue from existing customers. Still, ensuring that you keep your early customers by providing a positive experience is critical.

Cross-sell 86

Cross-sell Customers Relationship Management Up-sell 86

Membrain

JULY 10, 2022

As we wade deeper into recession, you will certainly agree that there are two things you must not lose: 1) Customers/Clients 2) Good/Great Salespeople.

Customers 125

Customers Clients Sales 125

Heinz Marketing

MARCH 7, 2018

It’s not a secret loyal customers are good for an organization or brand. With 51% of B2B customers citing they will avoid vendors after a bad customer experience , it’s easy to understand why many executives want to focus on their customer loyalty strategy. Customer Retention vs Customer Acquisition.

Customers 71

Customers Referrals Technique Trust 71

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 112

Customers User Experience Profit margin A/B testing 112

Partners in Excellence

APRIL 16, 2013

Customer retention is a critical issue. Wisdom (and data–thought it’s not at my fingertips) says that it costs us less to keep a good customer than to acquire a new customer. But it seems companies take two different approaches to customer retention.

Customers 92

Customers Contract Price Trust 92

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 115

Customers User Experience Profit margin A/B testing 115

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 105

Customers User Experience Profit margin A/B testing 105

Understanding the Sales Force

JULY 6, 2022

As we wade deeper into recession, you will certainly agree that there are two things you must not lose: Customers/Clients. Good/Great Salespeople. I conducted a Google search for "why salespeople quit their jobs" and was surprised to find more than 6 million results for that query!

Customers 77

Customers Quota Represent Clients 77

Partners in Excellence

APRIL 18, 2013

I wrote, Customer Retention-Different Approaches , the other day. He reminded me of the terrible difficulty sales people have in retaining and growing business with existing customers, as well as the absence of customer retention strategies in many organizations. It takes a company to retain a customer.

Customers 96

Customers Manufacturing Cross-sell Legal 96

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 98

Customers User Experience Profit margin A/B testing 98

Martech

MARCH 1, 2024

Customer retention is becoming more of a priority for B2B marketers lately. As buying shifts online and marketing takes on some traditional sales roles, retaining existing customers is essential for driving growth and profits. Sagefrog’s 2023 report , amazingly, listed customer retention as B2B marketers’ number two priority. (It

B2B 121

B2B Cross-sell Pharmaceutical Account management 121

Partners in Excellence

NOVEMBER 24, 2011

Usually it’s easier, and cheaper to sell to a current customer than to acquire a new customer. Monitoring customer retention and customer attrition is important. Ideally, 100% of our customers continue to see superior value in our products and services, and want to continue to be customers.

Customers 87

Customers Clients Promote Service 87

Partners in Excellence

MARCH 20, 2012

Granted, we aren’t a huge customer, we’ve bought dozens of computers over the years, but not hundreds or thousands. I called the customer service department anxious to see if there was a way to accelerate the shipment. After a few hours of seeing nothing happen, I called customer service. Who Owns The Customer?

Customers 91

Customers Commission Quota Relationship Management 91

Iannarino

APRIL 28, 2023

Sales teams are consistently some of the strongest drivers of revenue growth , customer retention, business growth, and even brand reputation. Without a strong sales team , it doesn’t matter how great your company’s product or service is.

Drivers/motivators 265

Drivers/motivators Growth Sales Service 265

Hubspot

FEBRUARY 19, 2015

A study in the Harvard Business Review showed that increasing customer retention by 5% can lead to a 25% - 95% increase in profit. But what is customer retention, and how do you increase it by 5%? Customer retention is the act of getting more of your customers to stay loyal to your brand or business.

Customers 76

Customers Retail CRM Gaming 76

Partners in Excellence

MARCH 23, 2012

I’ve spent hours on the phone with customer service representatives. Each time, I have to go through the same story, give them the same customer numbers, email addresses, problem ID’s. Brock, we are dedicated to customer service and solving your problem. We had depended on their computers for many years.

Service 88

Service Customers Represent Follow-up 88

Score More Sales

SEPTEMBER 27, 2013

Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them. Go to a restaurant for the first time in hopes of having a high value customer experience – it is rare. Also, in their study, customer expectations were exceeded only 16% of the time.

Customers 101

Customers Hospitality Retail Account management 101

Veloxy

JUNE 15, 2023

Short Summary Outside sales is a process that involves traveling to meet potential customers and build relationships. Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Territory 264

Partners in Excellence

OCTOBER 12, 2023

We all know customer retention is important. Creating great customer experiences, making sure we deliver on our commitments, keeping them happy are critical. And most of the strategies seem built around customer retention. The problem with most of our retention strategies is we become the status quo!

Cross-sell 124

Cross-sell Up-sell Sell Customers 124

Martech

FEBRUARY 21, 2024

In my last article , we looked at how to best use data during the purchase stage of the customer journey and how effective use of data can enhance outcomes for both the customer and the brand. Defining the retention stage To start, let’s more clearly define what we mean by retention.

Growth 95

Growth Cross-sell Promote Price 95

SaaStr

MAY 1, 2024

01 Lessons Learned from Scaling to Billions with Gong’s Co-Founder & CEO Lessons Learned from Scaling GTM Teams and Ops at Notion, Asana, and Dropbox with Notion’s GM Mastering the Customer Lifecycle: Strategies for Hiring, Retention, and Growth with Retool, OpenAI, and 20VC How to Implement a Customer-First Strategy and Structure with (..)

GTM 84

GTM Growth Meeting Customers 84

Veloxy

MARCH 15, 2023

It is a comprehensive approach that helps organizations increase their revenue growth by aligning their sales, marketing, and customer success efforts with their business objectives. This results in higher customer satisfaction, increased customer loyalty, and improved customer retention.

Cross-sell 246

Cross-sell Objectives and Key Results Growth Teamwork 246

Search Engine Land

MARCH 28, 2024

YouTube is expanding its audience retention analytics tools to offer creators deeper insights into viewer behavior. This expansion will see audience segments added to the audience retention report within YouTube Studio video analytics this week. For You customization. Accessibility.

Presentation 94

Presentation Process Customers 94

Search Engine Land

DECEMBER 7, 2023

Google Analytics 4 has updated its explorations feature and data retention settings. Regarding data retention, if a GA4 property becomes large, event-level data retention will automatically reduce to two months when exceeding 25 billion (for standard) or 250 billion (for 360) billable events in the last 31 days.

Technique 113

Technique Process Customers 113

Martech

OCTOBER 19, 2023

Almost all SaaS companies are raising or maintaining their investment in customer success, while investment in digital customer success is growing steadily with 48% currently embracing it. Digital customer success. The post SaaS companies embrace digital customer success appeared first on MarTech. Why we care.

Customers 119

Customers B2B Process Service 119

Martech

APRIL 15, 2024

How can your team use a deep link in push notifications to increase conversion and retention? Please include specific examples of where the deep link should take a customer in their journey and what messages should be in the push notifications. Please keep answers simple. Tone) Please keep answers simple. Click here to start.”

Territory 86

Territory Referrals User Experience Conversion 86

Search Engine Land

APRIL 29, 2024

Customer Value mode. This new PMax feature, in beta, is meant to help PMax advertisers who use purchase conversion goals to acquire high-value customers. New customer acquisition goals are now available for Search Ads 360 advertisers. Customer retention goal.

Campaign 100

Campaign Contact Strategize Conversion 100

Search Engine Land

FEBRUARY 20, 2024

This article explores how SEO can strategically influence user activation, retention, and community building to drive long-term growth and customer loyalty. Community SEO for retention Historically, community was a byproduct of customer service and product-led growth strategies, and not its focal point of growth and user retention.

Construction 103

Construction Growth Engineering Service 103

Martech

OCTOBER 11, 2023

Converting new customers is a lot more expensive than the cost of retention. So, understanding customer intent to drive retention and loyalty is necessary for marketers looking to nurture relationships through email, SMS, chat, and paid and organic messaging tactics. Click here to view more MarTech webinars.

Customers 107

Customers Presentation Service B2B 107