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Autonomous vs Assistive Agents: Which is Right for Your Small Business?

Salesforce

AI agents are already doing it in customer relationship management (CRM) tools , just about everywhere. Examples of assistive agents in action Customer service chatbots: These AI systems support representatives by providing real-time information and suggesting responses during customer interactions, allowing for quicker resolutions.

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5 Ways To Build Trustworthy AI Agents

Salesforce

Imagine a world where AI agents handle many of your everyday tasks, freeing you up to focus on what truly matters — building relationships, making strategic decisions, and innovating. For example, you wouldn’t want an Agentforce Sales Development Representative (ASDR) to contact the same prospect 100 times in a minute.

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B2B sales enablement: How to elevate your approach

Highspot

Gartner’s 2025 sales engagement survey revealed 61% of B2B buyers now prefer a sales-representative-free buying experience—but don’t let this statistic fool you into thinking sales reps are becoming obsolete. Many buyers may value the autonomy and convenience of digital customer journeys. What is B2B sales enablement?

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How SMB RevOps leaders can compete with enterprise sales teams

PandaDoc

While small and mid-market businesses (SMBs) represent 43.5% Leverage technology strategically Technology can be a great equalizer between SMBs and enterprise competitors but only if you deploy it strategically. of the United States gross domestic product (GDP) , according to the most recent data from the U.S.

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Managing Partner: Who They Are and What They Do

Hubspot

Mark Donnolo , managing partner at business consultancy SalesGlobe, describes the role as a mix of leadership and hands-on strategy. I think of a managing partner as a first among equals, he says. Its the person thats leading the charge strategically. Managing finances and strategy.

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How to Build a Small Business Intelligence Strategy in 7 Steps

Salesforce

By automating routine data analysis, BI frees up time so your team can focus on more strategic tasks. For example, your customer relationship management (CRM) system can provide valuable customer insights, while marketing platforms offer information on your campaigns’ performance.

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How AI-powered enablement helps manufacturing sales teams

Highspot

By automatically surfacing the right resources and offering personalized coaching for continuous improvement, AI helps partners represent your brand consistently in the field. The key is a strategic approach that focuses on one high-impact pain point that your teams experience every day, like content chaos or inconsistent onboarding.