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Proactive Customer Service: You Read My Mind, and Earned My Trust

Salesforce

In today’s customer service, anticipating and meeting customer needs before they express them is the gold standard. While our research finds that 61% of service professionals say their organizations address issues proactively, only a third of customers agree! What you’ll learn: What is proactive customer service?

Trust 105
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Maximizing profits: Strategies for earning through loyalty programs by Comarch

Martech

Beyond simply rewarding returning customers, a strategically designed loyalty program can unlock multiple revenue streams that greatly benefit your brand. In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services. So, how do these programs actually generate income?

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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Sales Pop!

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. This shift calls for a holistic approach to customer service, where every department in a company plays a distinct role in shaping the customer experience. Technology is vital to this transformation.

Service 147
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How to Crack Complex B2B Customer Service Cases with Agentforce

Salesforce

B2B (Business-to-Business) customer service is complex, involving multiple relationship layers, big transactions, and specific support needs that need extra attention. Our research shows that 88% of customers are more likely to buy again with good service, emphasizing the importance of getting it right every time.

Service 52
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Maximizing profits: Strategies for earning through loyalty programs by Comarch

Search Engine Land

Beyond simply rewarding returning customers, a strategically designed loyalty program can unlock multiple revenue streams that greatly benefit your brand. In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services. So, how do these programs actually generate income?

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8 Ways to Effectively Present Your Brand’s Service Product to Website Visitors

Sales Pop!

When people go online in search of a solution to their problem, they don’t want to spend days looking for a service that will meet their needs. Most simply shortlist a few services that catch their eye and opt for the one that feels right. Your website often serves as the initial meeting point with potential clients.

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6 Teams You Need For Your Small Business To Prioritize For Growth

Salesforce

To grow your sales and bring in more customers, heres what your team needs to focus on: Figure out who needs your product or service and where to find them. Keep in touch, offer great service , and encourage repeat business. They take care of the numbers, so you can focus on growing your business.

Growth 94