SaaStr

JULY 8, 2025

This trend holds across: All major B2B categories : DevOps, Security, CRM, Analytics, Infrastructure Different company sizes : From $100M to multi-billion-dollar valuations Various time periods : Over a decade of IPO cycles Market conditions : Both bull and bear markets 4.

B2B

SaaStr

MAY 29, 2025

They’ve increased revenue-generating activity time by 25-30% by automating CRM updates, note-taking, and pipeline management. This isn’t optional technologyit will become table stakes for B2B sales, just like CRM systems became non-negotiable in the 2000s.

GTM

Hubspot

APRIL 7, 2025

And where might it be headed in 2026 and beyond? 61% look at their CRM data and past interactions. 61% look at their CRM data and past interactions. 61% look at their CRM data and past interactions. 59% said they use a CRM. 59% said they use a CRM. 54% said they use a CRM. 1% use other methods.

Cold Call

SaaStr

JUNE 15, 2025

" – AI may soon replace your system of record – AI is becoming what's closest to you as the worker – Many of us already in ChatGPT 2+ hours a day – ChatGPT may soon be our model of what our CRM is Latest with @rodriscoll + @HarryStebbings … pic.twitter.com/ZsnPGlkQy5 — Jason ✨👾SaaStr.Ai✨

B2B

Highspot

MARCH 12, 2025

If marketing automation, CRM, and customer success software do not talk to each other, you will have incomplete and inaccessible information across your customer-facing teams. By 2026, 75% of the highest-growth companies will adopt a RevOps model, up from less than 30% today. – CRM and automation handle follow-ups and nurturing.

GTM

Salesforce

MARCH 25, 2025

Gartner predicts that through 2026, organizations will abandon 60% of AI projects unsupported by AI-ready data. Looking ahead, we plan to extend Tableau Semantics to connect with Tableau and CRM Analytics as well as third-party semantic layers, enabling you to leverage any existing modeling work youve already done.

Government

SaaStr

FEBRUARY 27, 2021

Its Classic Sales/CRM Product is Now Just Its Third Largest Product. This trend has been true for a while, and now both its Service Cloud and its Platform group are bigger and faster growing than the classic CRM product we all know and use. Doubling By 2026 to $50B ARR. 5 Interesting Learnings: 1. And a bonus note: 6.

CRM

SaaStr

MAY 31, 2021

The oldest product, CRM, remains the slowest growing. But the rest has continued to explore and outpace the old CRM/SFA. And $50B ARR by 2026. Salesforce continues to see Cloud and its own products grow at an incredible rate. .” — Marc Benioff, CEO. 5 Interesting Learnings: 1. in cash flow — up 74%.

CRM

Sales Pop!

DECEMBER 13, 2022

trillion by 2026. CRM software: A customer relationship management tool that integrates sales activities with other departments, like marketing, so everyone stays on track with what needs to be done step-by-step without getting off track. Most businesses are adopting workplace automation and digital transformation.

Lead generation

Salesforce

JULY 1, 2022

trillion in new business revenues worldwide by 2026. And IDC forecasts that cloud-related technologies will account for over a third—37%—of digital transformation IT spending by 2026. Amanda Ouedraogo, Senior CRM Business Analyst, Digital Project Management. Salesforce CRM : Learn how to use CRM software to grow your business.

CRM

Salesforce

DECEMBER 14, 2022

With Salesforce Customer 360 —an integrated CRM platform that connects departments and customer data—you get a single, shared view of customers to create connected experiences and do your best work. Combine commerce, IT, and analytics in one connected system, moving beyond a CRM with the full range of Salesforce technology. 100 points.

Start-ups

Salesforce

SEPTEMBER 11, 2022

A Certified Salesforce Associate has a fundamental understanding of how an integrated CRM platform solves the challenge of connecting departments and customer data. million new Salesforce jobs by 2026. You’ll also learn the importance of CRM and the Customer 360 Platform. How to become a Salesforce Certified Associate.

CRM

Salesforce

JANUARY 10, 2022

trillion in revenue in the worldwide economy between 2021 and 2026, according to new research from International Data Corporation (IDC). UML’s learning platform champion, Tony Gao, associate professor of marketing, has kept his finger on the pulse of in-demand skills, having undertaken extensive and ongoing CRM training himself.

Finance

Salesforce

JANUARY 1, 2022

million jobs will be created in the Salesforce ecosystem by 2026? Amanda Ouedraogo, Senior CRM Business Analyst, Digital Project Management. Here are the top 3 Reasons to Seize the Trail in 2022: R eason 1: Learning in-demand Salesforce skills can open doors to career opportunities. Did you know that 9.3

Drivers/motivators

Salesforce

APRIL 25, 2023

trillion in new business revenues worldwide by 2026. As a gamified online learning platform, Trailhead allows individuals, teams, and companies to skill up for the future by learning Salesforce skills, from CRM to Flow Builder along with crucial interpersonal and business skills like data literacy and emotional intelligence.

CRM

Salesforce

OCTOBER 15, 2021

Salesforce is the #1 Global Platform in CRM, sales, marketing, and customer service. According to the IDC, there will be 9 million new Salesforce jobs by 2026. If you’re already pretty “super” when it comes to superbadges, keep reading for superbadge program and security updates. Salesforce expertise has never been more important.

Drivers/motivators

Hubspot

OCTOBER 31, 2023

Gartner predicts that, by 2026 , one in ten interactions originally handled by human agents will be automated through tech. ChatSpot Image Source ChatSpot is a conversational CRM bot that helps sales teams optimize the entire sales cycle, from prospecting to growing your accounts’ lifetime value. Pricing: Free.

Cold Call

Salesforce

MAY 31, 2023

Through the power of the right AI technology, like Einstein GPT and CRM Analytics , organizations can make smarter predictions, serve up better recommendations, and generate more personalized interactions for customers — no data analyst required. Today, AI has become a priority for 67% of IT leaders.

Government

Hubspot

JULY 19, 2022

E-commerce (accepting virtual payments) has already grown significantly among B2C brands, and the digital payment market is predicted to more than double by 2026 , growing from a market size of $80B to $180B. With natively-built CRM-powered payments, the customer experience is seamless and secure and you get paid faster. CheckoutHQ.

B2B

PandaDoc

FEBRUARY 28, 2025

In fact, Gartner shows that 75% of the highest growth companies will have a dedicated RevOps model by 2026. From tech integrations like CRMs to automation and analytics tools, technology is the best way for you to advance your RevOps strategy in a way that will give you actual results. says Diego Gaviola, CTO of Slingr.

E-commerce

Salesforce

JANUARY 8, 2024

They bring together data from multiple sources — think your customer relationship management ( CRM ) and order management system s — to provide a holistic view of all your business activities. trillion by 2026. Businesses collect a lot of it, but they don’t always know how to manage it. Ecommerce sales are expected to reach $8.1

Angle

Salesforce

JANUARY 19, 2022

million new jobs by 2026. Security Tip from Mari Greenberg , a Salesforce Certified Instructor teaching Salesforce Admin and Tableau CRM classes with more than 6 years of experience in the healthcare tech industry focused on EMR and big data/analytics training: Always err on the side of caution when setting your organization-wide defaults.

Launch

PandaDoc

MAY 8, 2024

In 2026, SaaS spending by SMBs is projected to reach $291 billion , constituting 63% of total global spendings. See also CRM vs. marketing automation: Why they’re a match made in heaven Reach more accounts with PandaDoc Optimizing sales processes for maximum wins is a never-ending task.

Objectives and Key Results

Highspot

MAY 30, 2024

In fact, Gartner predicts that around 60% of enablement functions will focus on empowering these teams by 2026. The most common revenue-supporting solutions include customer relationship management (CRM), revenue enablement platforms , analytics, and marketing automation. ” that their organization goes to for answers.

Objectives and Key Results

Outreach

NOVEMBER 29, 2021

billion by 2026. To ensure a greater ROI, choose software that promises: Integration of sales platforms - Your existing sales technology (like your CRM system ) is essential to your process. SPM technology offers the tools needed to increase sales productivity through data-driven decisions. Components of sales performance management.

Objectives and Key Results

Salesforce

MAY 16, 2023

See how this new tech, when used with your CRM, can help you create customer experiences like never before. By 2026, Gen Z will comprise the largest share of the U.S. Customer relationship management (CRM) software gives every team a single, shared view of a customer. consumer population. Watch the demo

Customers

Sales Hacker

MAY 16, 2019

One of my favorite job candidates ever was looking for an SDR role and willing to take a major pay cut because his current employer wasn’t helping him reach his goal of becoming a CRO by 2026. The opportunity to learn sales, marketing automation, CRM skills, customer support, channel partnerships, etc. Introduce yourself to everyone.

Real Estate

Gong.io

APRIL 15, 2022

The good news: 2 out of every 3 sales organizations will have moved from intuition-based to data-driven decision-making by 2026 ( Gartner ). However, “the others” rely on self-reported opinions and sales notes and CRM fields, and manually entered data and second-hand information. . CRMs are infamous for being out-of-date.

CRM

Salesforce

APRIL 1, 2025

SMBs are building amazing online stores where they showcase the best products in the most visually appealing way, selling brands, and reaching more people.According to our latest Connected Shoppers Report : 75% of retailers say AI agents will be essential by 2026. Integrate your tools for sales , service , and marketing across your CRM.

Sell

Highspot

JANUARY 30, 2025

By 2026, 90% of finance functions will use at least one AI-enabled solution. For example, a wealth management firm might use AI-based customer relationship management (CRM) software to automatically categorize clients and validate their data from onboarding forms. This shows that AI will support, not replace, human expertise.

Finance