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Questions to ask about conversion optimization platforms

Martech

Will we have a dedicated account manager and technical support, especially with the initial migration? What kind of professional services are available? What’s the long-term product roadmap and launch dates? How responsive is customer service? What kind of customer support is included? And how much do they cost?

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Customer success gets passionate

Martech

“The meeting might be going through to a salesperson, account manager or a CSM. ” Cipirani-Espineira has been in SaaS customer success throughout her career, including in senior account director and VP Customer Success roles at Cision and Medallia respectively. From account management to customer success.

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20 questions to ask during an email marketing platform demo

Martech

Will we have a dedicated account manager and technical support? What kind of professional services are available? What’s the long-term roadmap and when are features expected to launch? What kind of customer support is included? Can we pick up the phone to report problems? And how much do they cost?

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Customer Retention Playbooks 101: Building a Structured Approach to Keeping Customer Happy

Sales Hacker

Why is it that companies have a sales process they follow rigorously to win business, yet avoid the same discipline in managing those customers throughout the lifecycle of their contracts? Too often contract cancellation (or non-renewal) comes as a surprise, but it never should. Today we can start to change that.

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How to Successfully Shift to Consumption-Based Subscription Models

Smarter With Gartner

Subscription business models may be common among digital providers — think streaming services or software licenses. In a subscription business model, customers pay a recurring fee to access a product or service, regardless of where it’s deployed. Term-based contracts’ costs are fixed and based on access not usage.

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10 Sales Video Examples to Crush Quota from Call to Close

Sales Hacker

Prospects can tell right away that you’re not just another robo-dialer, and while they’ll appreciate the clarity with which video helps you explain concepts and contracts, they’ll be deeply persuaded by the fact that you’re a living breathing person they can trust. Explain the contract. And every touchpoint is an opportunity to use it.

Quota 85
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Steps on How to Become a Sales Rep: A Comprehensive Guide

Lead Fuze

In this blog post, we will explore the role of sales representatives – from negotiating contracts and identifying leads effectively, to building relationships with potential clients. They conduct business operations, negotiate contracts, identify leads, contact prospects, and close deals.