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Achieving Our Goals Through Our Customers

Partners in Excellence

Sales people tend to be incredibly goal oriented. We are focused on hitting our numbers–our performance, often our compensation is based on whether we are hitting our numbers. As a result, we and our managers are intensely focused. Companies don’t buy to help us achieve our goals.

Customers 105
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What Our Leaders “Owe” Us

Partners in Excellence

As individual contributors, we are conditioned to think about what we owe our managers and leaders. Are we getting all our tasks done–making the calls, doing the outreach, meeting with customers, progressing deals, keeping our reporting updated. What do we “owe” our people? We owe them our trust.

Trust 120
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“Why I’m So Interested In Selling,” Jim Berryhill

Partners in Excellence

Jim and John, were out to reinvent (and succeed) in developing some of the most powerful customer-aligned value selling tools I have ever seen. I believe God has a design for our lives and sometimes He uses seemingly unrelated circumstances to get us there. ” Enjoy Jim’s story! asked my friend Dave Brock.

Teamwork 114
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Simplification…….

Partners in Excellence

Workloads seem to sky rocket as do demands on our time. Distractions whether device based, app based or self inflicted consume our time. We make our work harder than it should be, then as a result find our calendars overwhelmed. We make our work harder than it should be, then as a result find our calendars overwhelmed.

CRM 129
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How to generate SEO content ideas with the Value Proposition Canvas

Search Engine Land

The Value Proposition Canvas is a tool designed to help businesses create value for their customers. However, I have found the framework incredibly useful for content ideation, with customer fit and value at the heart of the process (as it should be). Strategies are the long-term ideas and goals.

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Customers Need Help, But Do We Want To Be Helpful?

Partners in Excellence

As our conversations often go, we were talking about the state of selling and how we improve. The conversation got me thinking about the issue: “Our customers desperately need help, but do we want to be helpful, do we know how to be helpful? The core issue is our customers are struggling.

Customers 125
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How TD Bank connects customer experience with sound

Martech

When customer experience works, customers receive a consistent and seamless interaction with a business from touchpoint to touchpoint. TD Bank sees it as key to connecting with customers, colleagues and communities they serve. An often overlooked feature of CX is sound. This is TD’s first sonic identity,” said Strawn.

Customers 127