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AI for Small Business: How to Choose Your Tech Stack

Salesforce

For instance, with the right customer relationship management (CRM) you can install a free chatbot to respond to customers. The more data used, the better the initial outcome, but these tools can also learn as they interact with customers over time. Many small businesses have a small IT team, or none at all.

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The ethics of AI-powered marketing technology

Martech

The AI arms race in marketing technology Martech vendors across all platforms, including data analytics, customer relationship management (CRM) systems, email marketing platforms, social media advertising and more, are racing to incorporate AI features into their products. How can marketers balance innovation and privacy?

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6 Tips for Using Sales Acceleration to Close Deals Faster

Salesforce

And customer relationship management (CRM) integration also significantly improves the sales process by centralizing customer data and sales activity. Companies using CRMs typically have improved workflow and communication.

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How To Get Started With Email Segmentation

Salesforce

Let’s say I’m an avid fitness enthusiast living in California who recently subscribed to a fitness newsletter. The segmentation possibilities are numerous: California residents, new subscribers, fitness enthusiasts, and perhaps even those who have shown interest in specific types of workouts. Retain loyal customers?

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An Essential Guide to Using the MEDDIC Sales Framework

Salesforce

Equip your team with the right tools: In order to use MEDDIC successfully, you need a good way to keep track of all your customer data. A good Customer Relationship Management (CRM) tool is crucial here.

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Big Lots’ approach to building an identity roadmap

Martech

“Creating and delivering a great customer experience starts with the ability to identify your customers at all touch points,” said Amy Nelson, Big Lots’ vice president of customer relationship management, loyalty and analytics, at The MarTech Conference.

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16 marketing automation platforms your organization should consider

Martech

Founded in 2006, Cambridge-based HubSpot is perhaps best known for its customer relationship management (CRM), but its software services have grown well beyond CRM. Mailchimp’s customer journey builder (via Mailchimp). Target customers. Cupertino, California-based SugarCRM was founded in 2004.