Search Engine Land

MAY 3, 2024

We are now seeing an influx of localized service area pages showing on the SERPs instead of generic, non-location-specific pages and homepages. Flash forward to March, this same SERP is almost exclusively full of service area pages for the specific city I’m searching from.

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Service Trust Clients Cross-sell 116

Martech

JANUARY 11, 2022

based digital marketing platform Constant Contact has agreed to acquire Vision6, an SMS and email marketing platform in Australia. The deal is expected to grow Constant Contact’s presence in Australia and offer Vision6 customers comprehensive digital marketing from Constant Contact. Why we care.

Contact 95

Contact Government Technology Technology 95

Salesforce

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community? The answer is yes!

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Service Customers Networking Negotiate 132

Salesforce

APRIL 30, 2024

Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative. What you’ll learn: What are customer service metrics?

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Service Customers Objectives and Key Results CRM 52

Salesforce

JULY 18, 2022

That’s especially difficult for contact centers, where siloed data, disconnected systems and labor shortages already lead to long wait times. While these challenges may affect your contact center revenue, the real impact is on customer experience. Identify your contact center’s expenses. How to create contact center revenue.

Contact 98

Contact E-commerce Cross-sell Manufacturing 98

Salesforce

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

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Service Customers E-commerce CRM 52

Salesforce

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

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Service Customers Gaming Drivers/motivators 136

Salesforce

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. What you’ll learn: What is self-service customer service?

Service 59

Service Customers Objectives and Key Results Angle 59

Heinz Marketing

NOVEMBER 8, 2023

During this meeting, I presented a sales document that would help streamline their lead prioritization. First step was to set up a follow up meeting. We eventually did but it involved multiple email conversations and a handful of alignment meetings to get there. This was the first time their marketing team or I heard about this.

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Meeting Campaign Lead generation Strategize 116

Salesforce

AUGUST 16, 2023

Attention service and field service pros: are you ready for an epic experience? At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform. Trust us: you don’t want to miss them.

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Service Hospitality Entertainment Customer Relationship Management 98

Salesforce

MAY 8, 2024

Here’s a customer service statistic that will stop you in your tracks: 80% of customers say the experience a company provides is as important as its products and services. The same study reveals that 88% of customers say good customer service makes them more likely to purchase again. Oh, yes they are.

Service 52

Service Customers Technology Technology 52

Hubspot

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

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Service Sell E-commerce A/B testing 86

Sales Nexus

JULY 20, 2021

As new industries cropped up, email marketing services changed. Despite all odds, they continue to do email marketing services from home. The entire global economy starts and stops on your ability to connect your products and services with your customers. Email Marketing Services by Role. We’re shutting it all down.

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Service Objectives and Key Results A/B testing Meeting 97

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Deliver personalized services.

CRM 128

CRM Service Finance Customer Relationship Management 128

Salesforce

FEBRUARY 23, 2022

Service companies have been wracked by change over the past couple years. And why is it so important to service? In service, change management typically includes coaching agents on how to use new solutions and business processes. Getting change management right is hard work, even for well-heeled service organizations.

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Service Sports Government Contact 98

Salesforce

DECEMBER 13, 2022

The future of customer service starts with learning what customers expect today: a consistent and empathetic connected experience. Challenging economic conditions mean that organizations should focus on cost efficiency and service productivity. Cut costs while improving service. It all starts with service.

Service 98

Service Customers Contact Start-ups 98

The 5% Institute

JUNE 27, 2023

Customer service is an essential aspect of any business. Effective management in customer service is paramount for ensuring customer satisfaction, resolving issues promptly, and fostering long-term relationships with clients. Key Components of Customer Service Management 3.1

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Service Customers Represent Technique 52

Sales Pop!

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. This shift calls for a holistic approach to customer service, where every department in a company plays a distinct role in shaping the customer experience. This brings us to the core concept of holistic customer service.

Service 59

Service Customers CRM Campaign 59

Salesforce

NOVEMBER 20, 2023

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. Here’s what you need to know to benefit.

Service 59

Service Customers Contact Promote 59

Veloxy

MAY 30, 2024

By reaching out to people who might not be aware of our brand, we can introduce them to our products or services and spark their interest. This information helps us refine our products, services, and marketing strategies to better meet their needs. If we can’t meet a need or solve a problem, we should say so.

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Objectives and Key Results Cold Call Click Through Rate Technique 246

Search Engine Land

JANUARY 9, 2023

Many great articles have exposed the seedy underbelly of Local Services Ads spam and fake reviews. Spam and fake reviews on Google’s Local Service Ads. The table above shows that the same actors in local service ads own multiple entities. AAA Garage Door Services (removed). Socal Garage Door Services (removed).

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Service Appointment Legal Commission 104

PandaDoc

AUGUST 18, 2020

Physical events and face-to-face meetings are still on hold in many places around the world and will be for an unspecified length of time. . However, if you want to meet your business goals, it’s essential to adjust and adapt to the new reality. Read on, and I’ll show you how to conduct the perfect virtual pitch meeting.

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Pitch Meeting B2B Clients 98

Salesforce

NOVEMBER 15, 2021

As a field service leader you have your work cut out for you these days. Field service management has grown in scope and complexity. Field service leaders must navigate changes in customer behavior and digital technologies to improve employee engagement and customer service. The reason? So what does that look like?

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Service Appointment Technology Technology 98

SalesBlog!

APRIL 14, 2022

In an effort to market my new services business I have embraced digital marketing in a big way. Selling services using social media venues, websites, blog posts, email campaigns and more I am connecting with tens of thousands regularly. Selling services and traditional marketing. Selling services and digital marketing.

Service 52

Service Sell Up-sell Contact 52

Salesmate

FEBRUARY 21, 2020

Businesses don’t easily meet strangers and invest in their products. You need to stay focused, get past the gatekeepers, connect with the right decision-makers, and convince them to meet you. You should be able to get the decision-maker at ease as quickly as possible for setting a meeting. In-depth research is a must.

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Appointment Meeting B2B CRM 99

Lead Fuze

SEPTEMBER 30, 2021

Why is follow up email after meeting important? They will remember you as a result of your exceptional customer service. 8 Follow up Email After Meeting Templates. 8 Follow up Email After Meeting Templates. It’s time to go through your follow up email after meeting templates. 2 Ask for a Meeting.

Follow-up 52

Follow-up Meeting A/B testing Objectives and Key Results 52

Salesforce

AUGUST 29, 2022

These interactions are increasingly moving online, along with private sector services like grocery ordering and telehealth appointments. But new Salesforce research shows that there is still room for improvement when it comes to digital service delivery in the public sector. How do customers want to engage with government services?

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Government Service Customers Trust 52

Salesforce

NOVEMBER 3, 2021

As a result, service team leaders have new access to technologies that help their teams collaborate better, gain data insights, and improve service center processes overall. For Xcel Energy , a public energy company, it wasn’t a case of just adopting new technology to meet customer needs. Simplification was key.

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Service Teamwork Technology Technology 97

Salesforce

DECEMBER 7, 2021

At the end of every year, service team leaders tee up a new set of KPIs they commit to improving in the next 12 months. To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot.

Service 98

Service Customers Technique Start-ups 98

Lead Fuze

NOVEMBER 30, 2021

Here†s how to do a video meeting the right way. LeadFuze gives you all the data you need to find ideal leads, including full contact information. A company in the Financial Services or Banking industry. Video meetings are one of the best ways to simulate a face-to-face experience. Who have more than 10 employees.

Meeting 52

Meeting Angle Commission Technology 52

Richardson

MAY 7, 2020

The same research reported that 41 percent of those who have lost their jobs are struggling to meet basic costs. This finding is evident in other research from McKinsey , which shows that 43 percent of survey respondents “are very or extremely concerned about their job or income — and not being able to make ends meet.”

Retail 52

Retail Service Customers Contact 52

Hubspot

DECEMBER 2, 2020

In this post, we’ll give brief explanations of the importance of social media for business, as well as outline eight ways that marketers can leverage social media to meet business goals. Considering these factors, let’s go over eight ways that marketers can leverage social media to meet their business objectives. Keep Engagement High.

Meeting 101

Meeting Promote Follow-up Represent 101

Veloxy

JANUARY 2, 2024

Doing so allows you to identify and qualify potential leads for your services before initiating sales efforts. They’ll have the insight, know-how, and charisma to present your products and services as the only logical option to prospects. This is why 61% of marketers suggest that lead generation is their primary challenge.

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Product Territory Objectives and Key Results Sales 246

Search Engine Land

APRIL 19, 2024

Who is the main point of contact? Agree on what work will be performed What services will you be providing to the client? Here are some common agency services: Paid search Paid social SEO Programmatic and display advertising Traditional media (print, out-of-home, etc.) Are analytics services included? Or is it a hybrid?

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Contract Clients CRM Meeting 110

Iannarino

MARCH 2, 2023

The good news is, by helping your buyer with problems related to making a purchase decision and implementing change, you increase your chances of solving the other problems that cause a prospective client to buy your product or service. This approach is often too fast, and it leaves your contacts behind.

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B2B Contact Clients Entertainment 246

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Deliver personalized services.

CRM 52

CRM Service Finance Customer Relationship Management 52

Hubspot

NOVEMBER 15, 2019

But when I receive an email from a salesperson I’m about to meet, the odds are much better that I’ll open the email and review the content. The Importance of a Pre-Meeting Email. One simple advantage of sending a pre-meeting email is standing out from the competition. How to Write an Email for a Meeting.

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Meeting CRM Prospecting Represent 76