Martech

APRIL 25, 2024

This can change many things, including price, customer service, contract enforcement and more. Your legal team should review existing contracts to see if it has any “in the case of being purchased” clauses. Find out what happens to service-level agreements (SLAs), pricing terms and licensing agreements.

Contract 93

Contract Legal Price Technology 93

SaaStr

OCTOBER 25, 2021

Q: What billing or pricing tactic have you found in the end just wasn’t worth it? ” and “Something we found really effective at CoursKey, and other vSaaS businesses will likely find as well: Instead of running pilots, sign a multi-year contract but give them an opt-out after 3-6 months. .” And it was early.

Price 121

Price Contract Referrals B2B 121

SaaStr

MARCH 11, 2021

A lot of SaaS pricing originally comes from classic enterprise software. In the old days, a customer would pay a large fee for the software upfront, and then a smaller maintenance fee for years to come. Fast forward to 2021, and many SaaS and similar products don’t really charge upfront fees: 50% of Zoom customers pay monthly.

Contract 93

Contract B2C Construction Price 93

Miller Heiman Group

JUNE 4, 2019

One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales. Let’s start by considering how customer perception has evolved in the past few years. Businesses today must be able to compete not only on price and performance—but also on service.

Service 96

Service Customers Repeat business Referrals 96

PandaDoc

OCTOBER 5, 2021

Contract negotiation is essential for modern businesses, but it isn’t always easy. Let’s talk about contract negotiation in more depth. What is a contract negotiation? Contract negotiation is when two or more people discuss the current terms of a contract and come to a new, legally binding agreement.

Contract 52

Contract Negotiate Legal Government 52

Search Engine Land

APRIL 24, 2024

Consider laser-focusing on the customers ready to buy from you right now – your competitor’s unhappiest clients. This article reveals actionable strategies to identify and target three key groups through search campaigns: Customers actively looking to switch providers. Customers trying to cancel services.

Legal 107

Legal Contract Gambling Lead generation 107

Hubspot

JANUARY 26, 2021

Consistency is, well, consistent in a lot of fields, and pricing is no exception. Certain goods' and services' prices can be extremely resistant to change — they're prices that stick and are, naturally, referred to as sticky prices. Here's some insight as to why a company might embrace rigid pricing.

Price 73

Price Contract Construction Promote 73

Capterra Sales & Marketing Software

JANUARY 21, 2022

The post Capterra Value Report: A Price Comparison Guide for Customer Relationship Management (CRM) Software appeared first on Capterra. Compare pricing for the top customer relationship management software products with the highest value-for-money and functionality ratings. The pricing model for Act!

Customer Relationship Management 52

Customer Relationship Management Relationship Management CRM Price 52

SaaStr

OCTOBER 18, 2023

Josh is Spending a Ton of Time on the Road With Customers to Get Back to Growth. They Don’t Lose Money on Professional Services. It’s always an interesting challenge on how to monetize professional services in enterprise SaaS companies. 50% of Revenue and Have 27+ $1m Customers. 5 Interesting Learnings: #1.

Contract 103

Contract Price Growth Launch 103

Sales Hacker

FEBRUARY 1, 2021

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. When customers say: “ We are not getting the outcomes we expected ”. “ Too often contract cancellation (or non-renewal) comes as a surprise, but it never should.

Customers 74

Customers Contract Cross-sell Account management 74

Heinz Marketing

JUNE 21, 2023

In this bumpy landscape, holding onto your customers isn’t just a goal – it’s a survival tactic. From the rapid pace of technology to unexpected events like the pandemic, the challenge of customer retention is real and it’s tough. This doesn’t mean bombarding your customers with sales pitches or generic emails.

B2B 96

B2B Customers Contract Service 96

PandaDoc

APRIL 17, 2024

Well, are you a SaaS company or an organization that deals with yearly or multiyear subscriptions and/or contracts? Key takeaways ACV stands for “annual contract value.” It’s a metric that tells you about the yearly revenue generated by individual contracts. It goes hand-in-hand with total contract value (TCV).

Contract 52

Contract Non-Profits Legal Clients 52

SaaStr

FEBRUARY 28, 2019

I remember the first time I tried to do the Old Price-Raise-Without-Notice tactic. But as time went on, we got a bit better at pricing ?? Just to increase Qualcomm to the same pricing everyone else had at their bracket. I canceled the price increase. Price increases on existing customers always lead to churn.

Price 93

Price Customers Referrals B2C 93

SaaStr

APRIL 7, 2020

Its your existing customers. So even if other parts of your engine are struggling a bit, here are 14 basic things you can do right now to be more customer-centric: Launching new features that matter every quarter — that they don’t have to pay more for. A named Customer Support Manager they can talk to. No rip-off contracts.

Customers 96

Customers Contract Price Engineering 96

PandaDoc

APRIL 8, 2024

Their cross-functional expertise enables them to create proposals tailored to customers’ needs. A deal desk identifies upsell and cross-sell opportunities for existing customers by analyzing past deals and current contracts, and tracking renewal dates.

Negotiate 52

Negotiate Cross-sell Contract Legal 52

Martech

APRIL 7, 2023

Customer indecision is now a leading reason for missing B2B marketing and sales pipeline and revenue targets. But new research uncovers customer indecision, not customer indifference, is a major roadblock costing companies millions of dollars in new revenue. why change now) and then focus on customer indecision (i.e.,

B2B 105

B2B Customers GTM Pipeline 105

Partners in Excellence

SEPTEMBER 24, 2014

I should have guessed what he was going to say when he said, “Dave, when are sales people going to understand price is important, but that’s not the only thing people like me care about?” I know we aren’t their largest customers, but we are large customers for each of them. I asked, “What happened?

Price 93

Price Territory Negotiate Contract 93

Martech

OCTOBER 19, 2023

While businesses value the synergy between marketing, sales and product teams in theory, they often struggle to create a cohesive atmosphere and deliver seamless customer experiences in practice. Customer acquisition cost (САС). Customer lifetime value (LTV). New revenue.

Product 121

Product Contract Drivers/motivators SQL 121

Salesforce

SEPTEMBER 26, 2023

You’ve done your customer research, made prospecting calls, and connected with a potential buyer. Sail to close in record time Use our Sales Engagement tool to jump on hot leads fast with ready-to-go email templates, AI-generated customer insights, and recommendations for next deal actions. Maybe they’ve even agreed to watch a demo.

Contract 119

Contract Negotiate Follow-up Contact 119

Heinz Marketing

APRIL 20, 2023

Purchase intention (or buyer intent) is a measure of each shopper’s propensity to buy a product or service. Intent data is the dataset that provides insight into the customer’s journey. This data can illuminate when the prospect is actively considering purchasing your product/service.

B2B 59

B2B Customers Education Contract 59

PandaDoc

APRIL 17, 2024

Contract management software automates many of the processes necessary in contractor management. This is vital when bidding for government contracts. See also How to use contract management software to manage construction contracts What are the challenges of contractor management companies?

Contract 52

Contract Construction Government Legal 52

PandaDoc

APRIL 17, 2024

Contract management software automates many of the processes necessary in contractor management. This is vital when bidding for government contracts. See also How to use contract management software to manage construction contracts What are the challenges of contractor management companies?

Contract 52

Contract Construction Government Legal 52

Sales Pop!

SEPTEMBER 7, 2023

Assess Your Company’s Water Needs Before you start comparing plans and prices, take some time to consider the amount of water your business uses on a daily, weekly, and monthly basis. Look for providers who offer a high level of service, with fast response times and clear communication channels.

Contract 64

Contract Price Service Consult 64

Martech

MARCH 5, 2024

My contract is ending soon, and the flier invited me to set up an appointment to speak with a sales representative over the phone to find a new package to switch to before my promotional pricing ends. A significant source of friction is a customer going to a store or reaching out via a call or chat to speak with a representative.

Meeting 89

Meeting Represent Contract UX 89

SaaStr

MAY 27, 2021

Q: Dear SaaStr: How Do I Convince My Customers with Monthly plans to Upgrade to Annual Plans? Large customers only pay via invoices, especially for any deal of any material size (>$10k a year). The smaller the customer, the more important micro-cash management is. The folks that care about price will take it.

Contract 70

Contract Customers Commission Price 70

Sales Gravy

NOVEMBER 20, 2023

Why Account Management Matters In sales, closing deals and prospecting often steal the spotlight from account management and customer retention. Account management is vital because retaining an existing customer is often more cost-effective than acquiring a new one.

Account management 89

Account management Objectives and Key Results Cross-sell Contract 89

SaaStr

JANUARY 11, 2023

And while it’s stock price is down from its 2021 peaks, it’s still up 2x since its 2020 IPO. 3,245 Customers, Up 23% — While ARR is up 40%. Docebo’s pricing is on the “corporate” side of LMS. 7% of Revenue from Professional Services — down from 12% in 2018. . #3.

Contract 137

Contract Price Growth Service 137

A Sales Guy

MAY 20, 2014

Price “should” have a direct correlation to value. The right value drives the right price. The higher the perceived value, the higher the acceptable price. The lower the perceived value, the lower tolerance for price. I then asked where the customer could go to get the same level of service at the same value.

Price 134

Price Contract Negotiate Sell 134

SaaStr

MARCH 30, 2023

PSG is a growth equity firm that partners with software and technology-enabled service companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. The platform also has an extensive database that covers over 16,000 different SaaS tools and supports the services side of the business.

Negotiate 89

Negotiate Contract Price Strategize 89

Hubspot

SEPTEMBER 17, 2018

When a buyer and seller don’t align on price, you might guess the sale won’t go through. In the 1970s, researchers studied the effect of seller ability to deviate from list price. They suspected sellers with higher pricing authority would close better deals. Sellers setting a precedent for price concessions.

Price 85

Price Negotiate Commission Strategize 85

SaaStr

FEBRUARY 1, 2022

60% of Asana’s customers come from self-service, 40% from sales. revenue comes from its $100k+ customers — but its Free edition is still core to its lead gen. 60% of Expensify’s Customers started off in the Free edition, even at IPO. 38% of Freshworks customers still pay monthly, even at $400m+ ARR.

Contract 141

Contract Cross-sell Price Growth 141

SaaStr

APRIL 24, 2021

It’s just only a minority is under a contract. And almost none is under a long-term contract. Wow! But almost none of its revenue is truly SaaS or provided under a fixed, recurring contract. We could have picked many B2D services, like Twilio or others, too, which have primarily or substantial transaction pricing too.

Contract 144

Contract Price B2B Contact 144

Hubspot

DECEMBER 13, 2023

These are important to understand of course, but salespeople aren't always going to call just to pitch to a potential customer — the job encompasses so much more. In this post, I‘ll guide you through the different types of sales calls and the purpose they serve to meet your customers’ needs.

Objection handling 73

Objection handling Negotiate Cross-sell Contract 73

ClickFunnels

OCTOBER 12, 2021

A lead is a potential customer who has: Expressed an interest in your product or service. Meaning: Someone who hasn’t expressed an interest in your product or service but whose contact details you have somehow obtained isn’t a lead (e.g. Impress the potential customer and they will be open to checking out your premium offers.

Lead generation 244

Lead generation Contact Contract Price 244

Hubspot

OCTOBER 3, 2022

When I first sat down with David Stafford , Dropbox's Head of Customer Solutions, to discuss BATNA, he admitted what I'd also been thinking. Plus, how you can leverage BATNA's key negotiation tactics to ensure your business and your customers are both benefitting from a deal. But I never knew it as BATNA. What does BATNA stand for?

Negotiate 67

Negotiate Customers Contract Non-Profits 67

Martech

JANUARY 26, 2023

How easy is it for business users to customize the machine learning-based models or settings? What is your service reliability guarantee? Can we customize outcomes to our business needs? Are they included in pricing? Are you GDPR compliant for our European Union customers or calls? Is access included in pricing?

Contract 109

Contract Price CRM Quota 109

TrackStreet

APRIL 23, 2024

Customers may face issues related to product authenticity, quality, and customer service (ie. Additionally, authorized sellers and brands can encounter problems such as price erosion, loss of control over their brand image, price wars, and violation of distribution agreements. Grey Market Sellers.

Profit margin 52

Profit margin Legal Manufacturing Retail 52