SaaStr

SEPTEMBER 8, 2020

Jason identifies product/market fit (PMF) as the stage where a startup that has struggled to get customers suddenly sees growth but they don’t know why. The next stage in achieving product-market fit is to create a dialogue with paying customers about the gap in features. On acquiring customers consistently.

Growth 90

Growth Hospitality Cross-sell Territory 90

Sales Pop!

JANUARY 5, 2023

They interact with customers, build real connections, and exhibit certain vital character traits. When salespeople and their customers win together, salespeople earn recommendations, which are today’s currency of a networked society. As Frederic Bastiat stated, “When goods don’t cross borders, soldiers will.”

CRM 94

CRM Pipeline Intrinsic Networking 94

Sales Hacker

MARCH 18, 2020

Customer confidence is recovered by Q2. Businesses go through Q2 and enter Q3 and Q4 with their demand regained and customer confidence restored. Customer confidence returns at a much slower pace and only in Q3. Demand and customer confidence remain low due to uncertainty. Scenario 1: Quick recovery. No new cases occur.

B2B 135

B2B Healthcare Hospitality Cross-sell 135

Hubspot

SEPTEMBER 5, 2019

Why were the best hospital teams messing up consistently, while the less powerful teams were making considerably less errors? Since her initial findings, Edmondson has studied psychological safety across numerous companies, organizations, hospitals, and even government agencies. Your boots-on-the-ground employees know your customers.

Hospitality 74

Hospitality Cross-sell Angle Growth 74

SaaStr

AUGUST 12, 2020

361: Lara Caimi is the Chief Customer and Partner Officer @ ServiceNow, the company that allows you the power to make work, work better. How does Lara advise founders on when to hire their Chief Customer Officer? * How does Lara approach the right way to address enterprise customer communications?

Customers 68

Customers Strategize Start-ups Growth 68

ConversionXL

JUNE 26, 2017

Websites selling different things are different and even if they sell the same products, their target audience might be different. Organize growth into a cross-functional team. If you don’t know your customer well, 99% of your assumptions are wrong. So how to target a customer in this world? Customer State.

UX 85

UX Cross-sell A/B testing Government 85

Sales Hacker

AUGUST 31, 2021

Join us for a conversation about Ajit’s pricing philosophy, the effect that price has on customer satisfaction, and why the truth is better than feeling good. The relationship between price & customer satisfaction [14:15]. powered by Sounder. Show Agenda and Timestamps. About Ajit Ghuman & Narvar [3:40]. Sam’s Corner [29:40].

Product 65

Product E-commerce Price Cross-sell 65

ConversionXL

DECEMBER 3, 2018

The “classic” idea of content marketing—cranking out SEO-focused articles, ranking for hundreds of keywords, generating visitors, leads, and paying customers—doesn’t work in all industries. They’d built a range of products that completely solved the problem—but they couldn’t reach their potential customers.

Niche 133

Niche B2B Manufacturing Education 133

ConversionXL

OCTOBER 4, 2017

CRO is multidisciplinary and cross-functional. Imagine you’re a heart surgeon at a world-renowned hospital. André Morys says that not only is it important to remove your ego, it’s essential to keep your goals customer-centric: André Morys, Web Arts. The hardest thing is] to stay really customer-centric.”. #4

Conversion 104

Conversion Objectives and Key Results UX A/B testing 104

ConversionXL

OCTOBER 4, 2018

Massive, cloud-based repositories of customer interactions, often called data lakes, are the raw source material for predictive analytics applications. the probability of users to click on an ad, to download a whitepaper, to respond to an email, to respond to an offer, and other customer response you define. customer churn.

Sports 131

Sports Clients Engineering Niche 131

SaaStr

JULY 17, 2020

And so obviously the people that need consumers to spend money for their revenue and then their contribution margin just had no shot of selling things. Keith Rabois: There is in another tale two cities is most of the people that were most affected by the March and April shutdowns were not the people that buy and sell houses.

E-commerce 68

E-commerce Retail Real Estate Growth 68

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. I was on the product team and saw this opportunity for us to work more cross functionally across the company and focus heavily on retention and monetization. Want to see more content like this? Hi, everybody.

Price 40

Price X-functional Cross-sell Growth 40

SaaStr

AUGUST 7, 2020

” Matt Garratt: But then when you start to grow and you start to get these customers, you see some really nice benefits. We have over 1100 customers across the globe. Do you have customers? There’s heavy services, at least 30 to 45% versus best-in-class that want to be less than 10%.” Trisha Price: Yes.

Price 58

Price Retail X-functional Healthcare 58

Hubspot

JANUARY 14, 2015

The bag of stuff that I had to sell kept getting bigger. "By By the end of my run there, search had starting taking off and I was selling a bunch of it to advertisers and agencies. I remember being really fascinated with the American Greetings ''Creat-a-Card'' custom greeting card machine that showed up one day in the store.

Healthcare 72

Healthcare Hospitality Finance Consult 72

SaaStr

AUGUST 19, 2022

And look, what happens with almost every B2B startup is your initial little micro… The way you get to your initial group of customers, how you acquire them, plateaus. And I’m going to ask you next, what you’re doing to acquire those customers, because I think your current playbook, it’s just not accelerating.

Niche 81

Niche Follow-up Start-ups Growth 81

Sales Hacker

OCTOBER 21, 2019

My advisor said the idea was great but that it wouldn’t work unless I learned how to sell. However, my plans changed once I discovered the unique challenges of selling. I’d have to say it’s either SNAP Selling or More Sales Less Time. . SNAP Selling focuses on how to deal with today’s overwhelmed buyers. Fail Fast!”

Sales 90

Sales Up-sell Start-ups Cross-sell 90

Martech

JUNE 23, 2022

Xanterra Travel Company owns an extremely unique and diverse collection of travel and hospitality brands that all share a common mission — to provide travelers with unforgettable experiences. Five years ago he found himself faced with the task of unifying customer identities across multiple brands and experiences.

Territory 87

Territory Customers Hospitality Cross-sell 87

Hubspot

JULY 18, 2023

According to EY , the future of hospitality looks bright. To reach (and, ideally, exceed) their quota they: Upsell (for example, convince guests to upgrade from a standard double to a room with a king-sized bed) Cross-sell (i.e., These include the hotel size, location, and customer profile. Be active on social media.

Commission 49

Commission Hospitality Non-Profits Referrals 49

SaaStr

JULY 15, 2020

And so obviously the people that need consumers to spend money for their revenue and then their contribution margin just had no shot of selling things, look at model T-shirts or something. People are buying and selling houses. The company was doing phenomenally well and our customers were doing phenomenally well before March hit.

X-functional 59

X-functional E-commerce Growth Retail 59

SaaStr

AUGUST 19, 2020

We shut down something called the Evernote market which was selling physical goods, sunset some nice products like Evernote food which had nice followings, but I felt were distracting from the larger priorities. You have to actually go and talk to your customers. It’s super hard to find new customers, we all know that.

E-commerce 97

E-commerce Price Start-ups Growth 97

Martech

OCTOBER 20, 2022

If you’re looking for a marketing technology person, you need to sell to them. The winning candidate, Correy Honza, earned the position of director of marketing technology at Healthgrades, an online resource for information about physicians and hospitals. You’re marketing to marketers. Think of yourself more as a talent scout.”

Hospitality 86

Hospitality Cross-sell Represent Technology 86

SaaStr

MAY 27, 2020

So you might have some companies that are in travel or transportation or hospitality that have literally called you and say, I can’t pay my bills. But for the most part, people haven’t seen it across their entire customer base. So they’d rather sell in a secondary at a loss to get rid of unfunded liabilities.

Finance 75

Finance Government Price Contract 75

Salesforce

JULY 21, 2021

Many companies come to us frustrated or overwhelmed by their customer data because it’s not sharable, readable, and it does not tell the story of who their customer is or what they want. CRM platforms enable a deeper understanding of customers and also a better experience for customers interacting with your company.

B2C 98

B2C CRM Non-Profits Hospitality 98

Martech

FEBRUARY 25, 2022

Target customers. B2B and B2C upper mid-market and enterprise marketing teams, supporting retailers, banks, insurance, e-commerce, education, travel, hospitality, media, manufacturing and entertainment. Some key customers are Cuisinart, Harlequin, PayPal, Republic Services, USO and Wiley. Product overview.

E-commerce 117

E-commerce B2C Manufacturing CRM 117