Remove Cross-sell Remove Non-Profits Remove Represent
article thumbnail

How Can Financial Services Firms Grow Business With Agentforce?

Salesforce

Agents can do the tedious work that is non-productive but necessary, so your people can focus on complex, high-value work. This means that customer service representatives (CSRs) and adjusters can focus on delivering things that AI can’t, like empathy and exceptional service during times of hardship. Back to top. ) Back to top.

article thumbnail

From $30M to $11B: The ServiceTitan Playbook – CRO Ross Biestman’s Masterclass on Vertical SaaS

SaaStr

This SaaStr Annual deep-dive represents a full-circle moment between two Cal Bears who took different paths but remained connected through one of the most successful vertical SaaS stories ever told. The phone call to his wife was simple: “I’m going to Los Angeles to sell software to plumbers.”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

GTM 128: The Death of Demos and Selling What Customers Actually Need with Fred Viet

Sales Hacker

One of my questions right away was just, you made this transition, at least at Aircall, from APAC and running that to now overseeing you know global what are some of the differences between selling in apac and selling in in north america hmm. If I look at one thing, we all think about consultative selling, about active listening.

GTM
article thumbnail

How un-marketing builds trust in a world of invasive advertising

Martech

With data collection at an all-time high, some marketers cross the line, using personal details (e.g., ” That’s marketing that delivers fresh, unique experiences without crossing privacy boundaries. It’s thoughtful, non-intrusive and rewarding strengthening customer relationships without compromising privacy.

article thumbnail

5 Interesting Learnings From Monday at $1.125 Billion in ARR

SaaStr

It never had a downturn, and just keeps on growing at top-tier rates, selling both to SMBs and now larger enterprises. This is what 12x ARR selling to SMBs++ looks like. This upmarket movement isn’t just about customer counts – larger customers now represent a significantly higher percentage of total ARR.

article thumbnail

The 250,000 Customer Club: How HubSpot and Monday.com Both Created SMB+ Empires

SaaStr

Pricing Model Evolution : HubSpot’s multi-tiered pricing approachfrom free tools to enterprise solutionscreates natural upgrade paths as companies grow, maximizing lifetime value while maintaining strong operating margins (14% non-GAAP operating margin in Q1 2025). in cash with a 19% free cash flow margin.

article thumbnail

What Is a Deal Desk?

Salesforce

A Deal Desk is a cross-functional team that streamlines the closing of sales complex and non-standard deals, handling everything from quote to cash. A CPQ can automatically do this, ensuring all adjustments are aligned with pricing strategies and profitability thresholds.