Martech

SEPTEMBER 11, 2024

Organizations often claim to be customer-centric. Many companies operate with rigid boundaries between the marketing, sales and customer success departments. This creates artificial barriers that negatively impact customer satisfaction and the company’s bottom line. UX/UI is in charge of making life easier for customers.

Cross-sell 113

Cross-sell Customers UX A/B testing 113

Martech

DECEMBER 11, 2024

“When you talk about AI, contact centers and customer experience, I think thats the best use case to illustrate return on investment,” said Luiz Domingos. He had previously overseen the Unify communications software and services sweet at Atos and came to Mitel when it acquired Unify last year.

Customers 115

Customers Contact Service Represent 115

Martech

JANUARY 9, 2025

Amazons new Retail Ad Service is bringing retail media networks available to everyone. The service lets retailers use Amazon’s powerful advertising technology to sell ads on their websites. Get insights into ad performance and customer behavior via Amazons analytics tools. Email: Business email address Sign me up!

Retail 117

Retail Service Networking Technology 117

Martech

SEPTEMBER 9, 2024

I am the first generative AI chatbot for marketing technology professionals. Answer: Calculating customer acquisition cost (CAC) is a straightforward process that involves determining the total costs associated with acquiring new customers and dividing that by the number of customers acquired during a specific period.

Customers 113

Customers Commission Customer Relationship Management Retail 113

Martech

AUGUST 2, 2024

How well does your organization know how customers engage with your brand? Customer journey maps can’t fix all of these problems, but they do give businesses the opportunity to visualize the various touchpoints and experiences our customers pass through as they move from awareness to post-sale. But we’re rarely sure.

Customers 115

Customers B2B Start-ups CRM 115

Martech

NOVEMBER 21, 2024

This is in pilot right now, it will be available to our customers in an early calendar quarter in 2025. ” Those words came from Cisco, the enterprise digital communications and technology company; specifically from Anurag Dhingra, SVP and GM of Cisco Collaboration. Something was in the air. But is it a realistic aim?

Customers 144

Customers B2C Service Clients 144

Martech

JULY 15, 2024

I am the first generative AI chatbot for marketing technology professionals. Answer: Yes, it is possible to compare the costs of acquiring new customers versus the costs of implementing loyalty actions. Customer Lifetime Value (CLTV): Assess the potential revenue generated by both new customers and loyal customers over their lifetime.

Customers 117

Customers Objectives and Key Results Cross-sell Follow-up 117

Martech

OCTOBER 17, 2024

Practical discussions about marketing technology sometimes boil down to this: “How can we collect this data on our customers without them knowing about it?” If we told customers how much data we actually collect on them, they would probably be angry, feel betrayed and lose some trust in us. They’ll freak out, won’t they?

Trust 128

Trust Customers Real Estate Technology 128

Salesforce

AUGUST 7, 2024

When a customer isn’t happy, businesses tend to scramble and try to turn things around. The way around this is to build customer loyalty with an “always on” marketing strategy. The way around this is to build customer loyalty with an “always on” marketing strategy. Poor customer service is the number one reason customers leave.

Hospitality 105

Hospitality Customers Healthcare Transportation 105

Martech

NOVEMBER 5, 2024

Branded call services allow rich content to be displayed on mobile screens during incoming phone calls. In TransUnion’s Branded Call Display service, marketers can include a brand logo, company name, location, a printed message and an authenticating check mark. Customers want omnichannel experiences that are seamless and trusted.

Trust 119

Trust Customers Contact Service 119

SaaStr

OCTOBER 23, 2024

At SaaStr’s AI Summit during the SaaStr Annual , René chatted with SaaStr CEO and founder Jason Lemkin about how BILL has reached half a million customers and $1.3B ’ Bill is approaching half a million customers, so has a good pulse on small businesses. There was an inflection point for BILL around 10k customers.

Customers 123

Customers Networking UX Engineering 123

Martech

SEPTEMBER 13, 2024

Agentforce is “the third wave of AI — advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents that actively drive customer success ,” Salesforce CEO Marc Benioff said during the press conference. Service Agent replaces chatbots in handling customer service and replaces chatbots.

Launch 118

Launch Pitch Represent Campaign 118

Martech

APRIL 23, 2025

The Pipeline360 2025 State of B2B Pipeline Growth Report found 69% of marketers value delivered insights or “done-for-you” services over adding new tools to their tech stack. Registration required) The post B2B marketers want results, not more technology appeared first on MarTech. The full report can be found here.

Technology 80

Technology Technology B2B Drivers/motivators 80

Martech

JANUARY 9, 2025

For many marketers, handing over customer interactions to an automated genAI-powered process requires a leap of faith. The good news is that as more AI agents come to market, the use of this technology to improve engagement and drive revenue will become clearer. Adoption is already underway.

Drivers/motivators 131

Drivers/motivators Represent Contact Service 131

Salesforce

AUGUST 19, 2024

Organizations are quick to adopt artificial intelligence (AI) for their automation, decision-making, customer support, and growth strategy needs. Why secure AI workflows for business matters AI represents advanced technology that empowers machines to mimic human-like behaviors, such as learning and problem-solving processes.

Trust 92

Trust Customers Campaign Represent 92

Salesforce

AUGUST 6, 2024

Imagine a company where every decision, strategy, customer interaction, and rote task is augmented by AI. To see what a day in the life of such an AI enterprise might look like, let’s travel to the year 2028 and visit Sandstone Services, a fictional 37-year old mid-size company in Minnesota providing home maintenance services.

Real Estate 128

Real Estate Non-Profits Click Through Rate CRM 128

Salesforce

JANUARY 7, 2025

The world of customer service, or customer experience (CX), is changing fast. As customers expect faster, more personal, and helpful service, businesses must invest in AI education to empower their teams with the skills and knowledge to harness this technology effectively.

Education 97

Education Customers Price Service 97

Martech

AUGUST 20, 2024

This eventually leads to the trough of disillusionment, where companies that invested in the technology may see poor returns and limited success. It’s reasonable to infer that many of those laid off were in marketing and customer service roles, where AI is handling many more tasks. Wisdom Goes beyond knowledge and intelligence.

Consult 132

Consult Technology Technology Represent 132

Cerebral Selling

DECEMBER 5, 2024

We have a unique solution, leading technology, and an amazing, experienced team, but our customers still see us as a commodity! For example, in the marketing technology space alone, the number of products has increased by a jaw-dropping 9304% since 2011! That’s a compound annual growth rate (CAGR) of 41.8%

Pitch 130

Pitch Sales Retail Technology 130

Martech

MAY 8, 2025

Why your integration project is doomed before it starts Most integration projects begin with technology selection and end with disappointment. The marketing team wants customer data to flow between systems. But, six months later, customer experiences remain fragmented and teams still operate in silos.

Healthcare 108

Healthcare Retail Technology Technology 108

Martech

JULY 29, 2024

Unlike other recently hyped technologies (e.g., What happens when adopting a technology such as AI outpaces leaders’ understanding of its potential, its current application and its potential for harm? The customer loses Finally, when the race to adoption outpaces understanding of AI, the end customer also loses.

Technology 140

Technology Technology Education Follow-up 140

Martech

DECEMBER 6, 2024

While structured data has long been the foundation of CRM, unstructured datalike conversationsholds the key to deeper insights into customer sentiment, behavior, and intent, said HubSpot CEO Yamini Rangan in a company release. With Frame AI, we can bring these insights into the customer platform to help businesses grow smarter and faster.

Conversion 120

Conversion CRM Technology Technology 120

Martech

JANUARY 2, 2025

Orange Apron Media, Home Depot’s RMN, launched a self-service platform for advertisers last October called Orange Access. The store represents significant reach and opportunity to introduce ads at the point of customer purchase decision. If it doesnt, the ads will alienate customers.

Retail 122

Retail Networking Transportation Hospitality 122

Martech

JANUARY 2, 2025

One use case for web analytics data is reducing customer friction points. Dig deeper: Understanding customer entryand exit in event-based journeys Dont try to track everything Thoughtful event tracking doesnt mean tracking everything, because thats not the key to identifying friction points. So what should marketers track? Processing.

Customers 121

Customers Contact Presentation Service 121

Martech

OCTOBER 31, 2024

Yet, they often face barriers in accessing mainstream financial services, particularly when purchasing vehicles essential to their household mobility and economic opportunity. This technology enables the company to effectively serve this specific demographic with high-quality vehicles and affordable loans.

Objectives and Key Results 135

Objectives and Key Results Retail Finance Launch 135

Martech

OCTOBER 31, 2024

Here is this week’s AI-powered martech news and releases: Jasper expanded its AI offerings with the AI App Library, a collection of over 80 marketing AI applications and Marketing Workflow Automation, which enables automated, AI-powered workflows for enterprise customers. D-ID launched a new AI-powered marketing suite.

X-functional 117

X-functional Launch Trust Technology 117

Martech

AUGUST 6, 2024

The way customers make purchases and interact with brands is changing. How do these shifts in behavior impact a more complicated service like insurance? Customers born just before or after the debut of the memorable Aflac Duck are known as Gen Z and are a much sought after health insurance demographic. In the same survey, 64.2%

Promote 119

Promote Trust Referrals Service 119

Martech

AUGUST 1, 2024

Yet, it’s important to recognize AI’s proper role — a technology that saves you time and grows the business by enhancing your work, not entirely replacing it. They are both fast food companies using AI technology during the food ordering process. McDonald’s uses technology to reduce employee interaction.

Campaign 135

Campaign Launch Gaming Sports 135

Salesforce

AUGUST 14, 2024

In an era where efficiency and customer satisfaction are paramount, AI is becoming an indispensable tool. Set up for field service success High-performing field service organizations are using AI and data to generate revenue, practice sustainability, and help technicians do their best work. Get the free guide What is Copilot?

Service 52

Service Appointment Start-ups Conversion 52

Martech

OCTOBER 22, 2024

Industry Depending on your product or service, certain industries will be a better fit than others. Conversely, lower points should be given to leads outside your service area. By using persona information for lead scoring, you can ensure that you’re focusing on leads that fit your ideal customer profile.

Cross-sell 124

Cross-sell Lead generation GTM Territory 124

Martech

AUGUST 14, 2024

Invest in leveraging APIs APIs can facilitate integration, and iPaaS (integration platform as a service) solutions can simplify this with pre-built connectors for popular platforms. However, effective integration requires technical expertise and may involve custom development, especially for complex use cases or unique business requirements.

Negotiate 117

Negotiate Objectives and Key Results Technology Technology 117

Martech

AUGUST 14, 2024

“The state of email has been evolving more than ever, especially in 2024 due to Google and Yahoo’s new bulk sender requirements,” said Talar Malakian, CMO of Phonexa, the lead gen technology company that hosts MailCon. What’s important are the signals from customers when they engage with emails and what actions they take as a result.

Campaign 124

Campaign Start-ups Follow-up Customers 124

Martech

JULY 30, 2024

While startups often kick off with agile, cost-effective tactics, large corporations typically have extensive resources and cutting-edge technologies. However, as they grow, they must shift toward more structured, data-driven strategies and employ suitable tools to monitor customer behavior and campaign performance.

X-functional 116

X-functional Territory Customer Relationship Management CRM 116

Martech

AUGUST 9, 2024

“Echo AI came onto our radar screen because we were looking for AI-driven consumer insight platforms that can help marketing, sales and customer service teams optimize and become more efficient. “Listening to customers is pretty critical for any business,” Alex Kvamme, CEO of Echo AI, told us.

Technology 117

Technology Technology Clients Campaign 117

Martech

DECEMBER 3, 2024

The hype around artificial intelligence may be heading into the “trough of disillusionment,” as Gartner calls it, but the technology continues to progress in big, disruptive ways — especially for martech. It is replacing Salesforce and Workday with its own custom CRM and HCM applications using AI and composable cloud services.

CRM 131

CRM Technology Technology Engineering 131