Tue.Feb 14, 2023

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How to Get Better at Sales Calls and Win More B2B Deals

Iannarino

Your only vehicle for creating and winning deals is the sales conversation , which comprises several sales calls. The better you perform on a sales call, the better your results.

B2B 294
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4 emails that customers will love — and help them love you

Martech

Is your brand easy to love? It is if your products and services are better than anyone else’s for the price. But that’s not the only way to create a lovable brand. Lovable brands embrace customers even when they aren’t in the mood or the market to buy. In dozens of ways, these brands show they appreciate shoppers for more than their lifetime customer value.

Customers 132
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Want Happy Customers? Implement the 5-Visits-Plus-2-Badges Rule. For Your Customer Success Team — And You. (Updated)

SaaStr

If you are a SaaStr reader, you’ll know how passionate I am about Customer Success, since Day 1. For one simple reason: Second Order Revenue. Upsells. Renewals. Word-of-Mouth. Champion Change. What it all means is that if you do it right, you’ll make 6x or more the revenue from your customers after the sale itself. The details on that math here.

Customers 131
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Sales Automation Tools: Streamlining Your Sales Process

Sales Pop!

Sales play a crucial role in business success, making the sales force an important aspect of any company. However, the sales process can be bogged down by repetitive tasks like lead generation, email follow-up, and appointment scheduling. Sales automation tools offer a solution. Streamlining the process and freeing up valuable time for sales teams to focus on selling.

Process 130
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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The Difference Between Sales Competencies, Sales Capabilities and Sales Outcomes

Understanding the Sales Force

If you watched Super Bowl 57, you observed two teams that simply refused to give up or give in. Sometimes, that's the feeling I get when I'm writing articles and I have solid data on my side, while dozens of competing authors just won't stop their constant borage of articles using junk science, anecdotal evidence, and alternate facts.

Sales 123
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MarTech’s marketing AI experts to follow

Martech

Artificial intelligence is being incorporated in virtually every martech application and impacting the customer journey at every stage of the funnel. It is certain that AI’s impact on marketing effectiveness and work will be profound, and the beneficial use cases are only now being unearthed. The practical and ethical challenges surrounding its use are certain to be profound as well.

More Trending

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How to create a CDP worksheet from your use cases

Martech

The world of marketing technology is often a confusing mess. The services offered by customer data platforms, data management platforms, marketing automation platforms, and email service providers often overlap, and it can be difficult to decide what you need. If you’re considering a CDP, there are a lot to choose from, and they come in several different flavors.

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5 Metrics Every SaaS Company Should Care About In Any Market Environment with Salesforce Ventures Investor Jessica Bartos (Video)

SaaStr

The current public market environment might look like a great SaaS crash for many people. In reality, it’s not a crash. It’s a leveling out from a period of explosive growth. As things appear to slow, how do we get back to the fundamentals, find the things that are great about SaaS that are measurable, and help people see the value in your business?

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Meet the 2023 Salesforce MVP Hall of Fame Members

Salesforce

What is the Salesforce MVP Hall of Fame? Updates to the Hall of Fame Introducing the new Salesforce MVP Hall of Fame members In memory of Meighan Brodkey Each year, the Trailblazer Community gathers to nominate their Trailblazer heroes for the distinguished Salesforce MVP honor. While we’ll be announcing the new class of 2023 Salesforce MVPs later this month (hold on to your hoodies, folks!

Meeting 98
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The Ethical and Legal Considerations of Artificial Intelligence

David Meerman Scott

I like to think of Artificial Intelligence as simply math applied to data. When the data is your own, such as your original writing, AI serves as a tool to modify what you’ve already done. However, using AI to modify other people's work means ethical and legal issues around copyright and ownership.

Legal 98
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Automation, Evolved: Your New Playbook for Smarter Knowledge Work

Speaker: Frank Taliano

Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.

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What Is Vendor Sprawl?

Salesforce

The big picture The average enterprise company uses more than 1,000 different applications across separate departments, which are often siloed, according to MuleSoft’s 2023 Connectivity Benchmark Report. This is known as vendor sprawl. IT teams continue to face technology and process challenges as they work to streamline their digital transformations.

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How the Magic of IRL Drives Growth & Revenue: 5 Tactics to Implement Your Own IRL Strategy with TravelPerk COO Huw Slater + CPO Sally Sourbron (Video)

SaaStr

The way we work has changed. A rapid rise in remote work has led to broader talent pools and hiring options for companies and greater flexibility for employees. With office life forever changed, how can companies use in-person face time most effectively? In this presentation, TravelPerk COO Huw Slater and CPO Sally Sourbron share actionable strategies for incorporating IRL into company life to drive engagement and boost your bottom line.

Growth 97
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How to analyze Google’s SERPs

Search Engine Land

SEO has a lot of moving parts. You have to worry about your content strategy , keyword selection , Google ranking signals , backlinks , and competition. When clients ask me if they can rank their site for a particular keyword, I conduct a SERP analysis immediately. I wouldn’t know how difficult it is to rank for a specific keyword without analyzing Google’s SERPs first.

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#ItStartsWithConversation: On Legacy, Authenticity, and Perspective

Highspot

We believe in the power of conversations: they show us truths, challenge our beliefs, and ignite change. As we honor Black History Month, we asked three Highspot employees to share stories of the conversations that have changed their lives, from learning to find their authentic selves to create their own legacy. Here’s what they had to say. “Your presence matters.” I am part of a community theater organization called Theater Charlotte in North Carolina.

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Get Higher-Quality B2B Leads That Convert!

B2B marketers face a number of challenges, including: continuously generating great leads converting leads to active sales prospects finding vendors that deliver real results Aggregage has proven content syndication, webinar, online advertising and intent signal marketing programs that deliver higher-quality leads. More than 700 companies have already benefited from our programs.

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Meta aims to increase transparency in ad targeting for Facebook and Instagram users

Search Engine Land

Facebook has just launched an updated version of its “Why am I seeing this ad?” tool which now includes information on how they use machine learning to deliver ads. The tool will provide information on how your activity on and off our platforms informs the machine learning models. It will also include new examples and illustrations to explain how these models connect various topics to show relevant ads.

Sports 85
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Building Long-Term Success with Ivy Menchel

criteria for success

I was so excited to speak with Ivy Menchel for this episode of Let's Talk Sales ! Ivy is a Family and Business Wealth Advisor at Capital Management Group , providing confidence and financial independence for individuals and families facing life-changing events. She authored the workbook “Define Your Wealth” and co-authored the e-book “Navigating Your Divorce: Legal, Financial and Emotional Basics.” She's incredibly well-networked here in NYC and is a member of a number

Legal 52
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Why Performance Max for lead generation often fails and how to make it work

Search Engine Land

Many ecommerce advertisers are starting to better understand how to set up and optimize Performance Max , but it’s still a very difficult campaign type for lead gen accounts. The funnel-driven nature of leads and the variance in quality are two of the biggest impediments. Unlike ecommerce where a purchase signifies the “end” of the transaction, lead creation is the beginning of the sales process – and just because someone fills out a form doesn’t make them a quality lead.

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#ItStartsWithConversation: On Legacy, Authenticy, and Perspective

Highspot

We believe in the power of conversations: they show us truths, challenge our beliefs, and ignite change. As we honor Black History Month, we asked four Highspot employees to share stories of the conversations that have changed their lives, from learning to find their authentic selves to create their own legacy. Here’s what they had to say. “Your presence matters.” I am part of a community theater organization called Theater Charlotte in North Carolina.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Instagram is ending its live shopping feature in March

Search Engine Land

Meta’s “year of efficiency” is kicking off with killing the livestream shopping business on Instagram. Effective March 16, 2023, users will no longer be able to tag products while live streaming. The move reflects the challenges of making livestream shopping successful in the US market, in contrast to its popularity and profitability in Asian markets.

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Increasing Show Rates & Closing Sales with Calendly's Kate Ahlering

Sell Or Die

In this episode we talk with Kate Ahlering, Chief Revenue Officer, with Calendly! Kate Ahlering is the Chief Revenue Officer at Calendly, where she leads sales, sales enablement, revenue operations, and partnerships functions. Most recently, she was the Chief Sales Officer at Glassdoor, where she helped grow the company from less than $10 million in revenue to several hundred million and through a $1.2 billion acquisition.

Closing 40
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Customer journeys, confidence and the joy figuring it out for yourself

Heinz Marketing

By Tom Swanson , Engagement Manager at Heinz Marketing Going on SaaS websites lately, it feels like marketers actively get in the way of figuring things out. This is probably done with the best of intentions. Folks are trying to script a path through a difficult topic, while also making a buck. I get it. But these journeys often lose the path themselves.

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This day in search marketing history: February 15

Search Engine Land

Google releases ‘How to hire an SEO’ video In 2017, Google added a new 11-minute video about how to hire an SEO to its Do you need an SEO? help document page. Google’s Maile Ohye outlined the SEO hiring process in three steps: Conduct a two-way interview with your potential SEO. Check that they seem genuinely interested in you and your business.

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The Intersection of AI and Sales: Personalization Without Compromise

Speaker: Jesse Hunter and Brynn Chadwick

Today’s buyers expect more than generic outreach–they want relevant, personalized interactions that address their specific needs. For sales teams managing hundreds or thousands of prospects, however, delivering this level of personalization without automation is nearly impossible. The key is integrating AI in a way that enhances customer engagement rather than making it feel robotic.