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How the Atlas Reasoning Engine Powers Agentforce

Salesforce

Agentforce represents a quantum leap in AI automation for customer service, sales, marketing, commerce, and more. Get started The evolution from Einstein Copilot to Agentforce Earlier this year we released Einstein Copilot, which has now evolved into an Agentforce Agent for customer relationship management (CRM).

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Evaluate LLM Agents for Enterprise Applications with CRMArena-Pro

Salesforce

Especially as we aim to unlock next-generation agent capabilities like complex deal negotiation, sales enablement, and cross-functional process automation, we need robust ways to evaluate LLM agents for true business readiness. It laid a strong foundation for single-turn business interactions.

B2C
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How AI-powered enablement helps manufacturing sales teams

Highspot

In manufacturing, where proprietary specs, buyer conversations, and sensitive customer data are involved, data governance is non-negotiable. And, for manufacturing teams managing AI-specific risks, the NIST AI Risk Management Framework offers clear, practical guidance for deploying AI securely and responsibly.

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Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)

Salesforce

We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution. We looked seriously at five customer support management technologies: Zendesk, Oracle Service Cloud, ZohoDesk, ServiceNow, and Service Cloud.

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GTM 132: The Rise of the Operator with Casey Woo + Special Announcement

Sales Hacker

You are the customer service representative for our CRO, our CTO. Cause there’s a large part is, is relationship management, storytelling and translating when it seems like it’s numbers driven. The enabler, the empower, the partner. I say it’s customer service. Hey everyone. Scott Barker: Yeah.

GTM
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5 Types of AI Agents To Grow Your Business

Salesforce

Sales development representative (SDR) agents 2. Built right into your customer relationship management (CRM) system, an AI agent acts as your personal assistant for sales, marketing, commerce, service and more. Customer service agents 3. Marketing campaign agents 4. Ecommerce agents 5. Whats an AI agent, again?

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Instagram Marketing for Small Business: Top Strategies for 2025

Salesforce

Create content with modern AI customer relationship management (CRM ) tools that can give you a major advantage. However, avoid excessive hashtag usage and stick to a few relevant ones that accurately represent your content. Salesforces Instagram is all about sharing success stories, industry tips, and behind-the-scenes moments.