A Sales Guy

JULY 25, 2014

Unfortunately, this is where many salespeople drop the ball, losing additional opportunities and referrals as a result. Getting customers is one thing; keeping them, and leveraging those relationships to create additional business, is quite another. Great salespeople sell much more than a product or service; they sell themselves.

Follow-up 137

Follow-up Referrals Commission Strategic planning 137

Heinz Marketing

AUGUST 22, 2022

This understanding allows you to provide better customer service and create products or services that meet their needs. This connection can lead to repeat business and referrals. If you want your business to be successful, start by developing empathy for your customers. Empathy is also important in sales.

Repeat business 121

Repeat business Service Referrals Closing 121

Heinz Marketing

MAY 24, 2023

These loyal customers who have experienced a company’s value and quality products/services are more likely to stick around during challenging times. Competitive Advantage: In a downturn economy, competition among businesses may intensify as companies fight for a limited customer base.

Growth 111

Growth Customers Referrals Niche 111

Sales Pop!

FEBRUARY 15, 2024

Feature these testimonials prominently on your homepage, product pages, and checkout page to alleviate last-minute purchase hesitations. This detailed understanding allows you to craft personalized marketing messages and product recommendations that resonate deeply with your target audience and influence them to take action.

Profit margin 130

Profit margin Click Through Rate Promote Repeat business 130

Martech

SEPTEMBER 18, 2024

It’s about building lasting relationships that result in repeat business and customer loyalty. Focusing on CX drives key revenue metrics like customer lifetime value (CLV) and referral rates. This means working closely with sales, customer service, product teams and every other department that impacts the customer journey.

Engineering 115

Engineering Drivers/motivators Repeat business Referrals 115

ConversionXL

NOVEMBER 27, 2018

Our psychological default is for “ post-purchase rationalization ,” a cognitive bias whereby someone who has purchased a product or service overlooks any faults or defects to justify their purchase. There’s a CTA to start a free trial for a product you’ve already purchased, which makes no sense. Will your inbox be bombarded?

Cross-sell 133

Cross-sell Hospitality Referrals Real Estate 133

Sales Gravy

AUGUST 22, 2024

Trust and rapport can lead to repeat business and valuable referrals. - Selling isn’t just about pushing a product or service; it’s about solving a problem for your customer. Trust and rapport can lead to repeat business and valuable referrals. -

Pitch 97

Pitch Repeat business Referrals Drivers/motivators 97

SaaStr

MAY 21, 2025

Know Your Product Inside and Out. Youd be surprised how many salespeople dont fully understand the product theyre selling. To be great, you need to know your product coldits strengths, weaknesses, and how it compares to competitors. When You Don’t Know the Product Cold, You Just Lose Deals 4.

Pitch 66

Pitch Repeat business Referrals Contract 66

Martech

MARCH 19, 2024

trillion in annual global productivity. The technology can be used to generate more leads, increase revenue and drive repeat business or loyalty. When content production is increased to produce many variations, that allows brands to speak to customer segments in more customized ways. Understanding the customer.

Customers 117

Customers Campaign Repeat business Referrals 117

Martech

OCTOBER 4, 2023

Rewarding interactions: Customers can earn points through non-monetary activities like completing surveys or providing product reviews, leading to personalized rewards. Enhanced customer experience: By tailoring interactions and content, brands can improve the overall shopping experience and encourage repeat visits.

Non-Profits 120

Non-Profits Customers Repeat business Referrals 120

Lead Fuze

JULY 24, 2023

Whether you’re an independent filmmaker or a seasoned video production company, knowing how to get clients for video production is crucial to your success. This increasing trend signifies immense opportunities in the field of video production. How do production companies find clients?

Clients 52

Clients Real Estate Product Referrals 52

Search Engine Land

FEBRUARY 14, 2024

It helps businesses understand and improve the different touchpoints and interactions customers have during their buying journey. This information enables businesses to customize their marketing, products, and support to enhance the customer experience. SEO practices can be used to captivate potential customers.

Customers 91

Customers Referrals User Experience B2B 91

Salesforce

DECEMBER 18, 2024

This can boost loyalty, bring in repeat business, and earn you some great referrals. This leads to greater productivity, a more efficient use of resources, and better employee experience. These insights help your business to improve your products, services, and overall customer service experience.

Service 52

Service B2B Customers Trust 52

ConversionXL

OCTOBER 16, 2022

Your leads have decided you’re the solution and buy for the first time Referrals. They’ve bought your product multiple times and are ready to tell others. They’re customers for life who market your business for you (e.g., Bad customer acquisition strategies can cause your business to fall behind more efficient competitors.

Customers 129

Customers Retail Cross-sell Follow-up 129

Sales Hacker

JANUARY 11, 2018

Product and customer research. Earning repeat business/referrals. Sellers must be good listeners and excellent storytellers to be able to connect their product with the unique needs of each customer. Just like a project, sales consists of tasks and activities. These activities commonly include: Prospecting.

Cold Call 107

Cold Call Objection handling Technique Pipeline 107

Martech

JUNE 1, 2022

Make sure your articles have keywords and phrases that are likely to appear in a Google search for the kind of product or service your company sells. How does audience development add value to your business? They are also more likely to buy your products and refer them to other potential customers through word-of-mouth marketing.

High impact 115

High impact Campaign Niche Repeat business 115

Salesforce

FEBRUARY 1, 2024

The buyer journey accounts for all the steps a customer takes to move from discovery for a product to purchase. This includes their behaviors and attitudes toward your brand and how they interact with your marketing and, eventually, your product or service. Don’t pitch a product — solve a problem.

Sports 111

Sports Cross-sell Pitch Represent 111

Salesmate

DECEMBER 8, 2020

But if done right, it can augment your business revenue. Besides, there are even possibilities of repeat business and high-quality referrals that can acquaint you with lucrative opportunities. Businesses can easily trust you when they see the testimonial from renowned enterprises. . – Jeff Hoffman.

Sell 103

Sell Cold Call Negotiate Cross-sell 103

Adaptive Business Services

APRIL 24, 2024

I can train product knowledge and sales skills. I will assume that what I see during the interview process I will also see during training, how they will work with potential clients, and what will be their ability to earn repeat business and referrals. I rank them yes, maybe, no. Even then, it’s a crap shoot.

CRM 77

CRM Repeat business Referrals Clients 77

The 5% Institute

JULY 7, 2023

It’s important to clearly communicate the unique value your product or service offers to customers. By exceeding customer expectations, you can cultivate loyalty and drive repeat business. Invest in training programs to enhance their product knowledge, sales techniques, and customer relationship management skills.

Drivers/motivators 52

Drivers/motivators Referrals Objectives and Key Results Repeat business 52

Hubspot

FEBRUARY 5, 2020

Customer experience is now the main factor driving referrals, sales and lifetime value. Because of that, your customer needs to be at the center of your entire business. At your company, you have multiple teams, dozens of tools, thousands of customer touchpoints, and new challenges every day.

Click Through Rate 101

Click Through Rate Launch Repeat business Pipeline 101

Adaptive Business Services

NOVEMBER 4, 2020

Some tips … Be prepared – Know your product and know your customer. You exceeded their expectations – Referrals and repeat business. Winning deals is not complex, but then neither is losing them. And, for the record, the close is overrated. A win is the natural culmination of a selling process well done!

Repeat business 71

Repeat business Referrals Sales Education 71

Partners in Excellence

MARCH 8, 2024

Salespeople often enjoy the process of mastering sales techniques, learning about new products and markets, and developing strategies to overcome obstacles. It’s a key component of sales that can lead to job satisfaction, repeat business, and referrals, all of which contribute to a salesperson’s success.

Sell 83

Sell Drivers/motivators Relationship building Commission 83

Search Engine Land

OCTOBER 4, 2023

Rewarding interactions: Customers can earn points through non-monetary activities like completing surveys or providing product reviews, leading to personalized rewards. Enhanced customer experience: By tailoring interactions and content, brands can improve the overall shopping experience and encourage repeat visits.

Non-Profits 84

Non-Profits Customers Repeat business Referrals 84

Salesmate

MARCH 17, 2020

Salespeople must have a good idea about their product, target customers, industry, and the unique value the band is providing to the market. What will be the benefit of using your product by this buyer personas and how will it solve their problems? Your efforts are not just limited to finding the customers for your product or service.

Process 125

Process Objectives and Key Results CRM Sales 125

Hubspot

FEBRUARY 19, 2015

A successful customer retention strategy turns one time shoppers into loyal, repeat purchasers that buy more, more often. A customer retention strategy will boost your profitability while encouraging repeat business that drives a sustainable long term business model. Best for stores with repeat purchasability.

Customers 78

Customers Retail CRM Gaming 78

Hubspot

JULY 10, 2018

More customer data can be gathered later in the campaign as leads are qualified with more product-specific offers. You have a much higher chance of attracting new leads if you’re listed among the most popular solutions, as prospects will usually only try out a few products. Repeat business. Case #3: Give before you get.

Campaign 101

Campaign B2B Lead generation CTR 101

Hubspot

MARCH 12, 2018

In our pursuit of short term productivity, we’ve become addicted to the efficiency that technology provides. If you sell sales training services, recommend a product like HubSpot’s free email tracking tool. The last thing you want to do is get your referral partner fired. But, I don’t blame our SDRs or our salespeople.

Prospecting 101

Prospecting Referrals Sales Up-sell 101

Openview

APRIL 20, 2018

Too many sellers rely too heavily on inbound leads, referrals, and repeat business. Of the 488 B2B buyers surveyed, here were their top preferences: Primary research data relevant to our business (69 percent). Insight on the use of products or services to solve business problems (66 percent).

Meeting 71

Meeting Repeat business Referrals Sales 71

Miller Heiman Group

APRIL 27, 2020

Only positive defining moments build customer loyalty, which deliver the four R’s that are the lifeblood of any healthy business: revenue, referrals, reputation and repeat business. Focus on what you are able to do: an option can be a product, service or any action that you or the customer might take. Absolutely.

Repeat business 63

Repeat business Referrals Service Closing 63

Sales Hacker

SEPTEMBER 4, 2018

To prevent business failure, keep your customers winning at the things they care about while using your product. Customer Success is the business solution for keeping customers loyal by meeting or exceeding their expectations about your product or service. Troubleshooting known issues about specific products or services.

Customers 68

Customers Cross-sell Referrals Growth 68

Hubspot

JULY 21, 2011

Potential customers are increasingly less tolerant of outbound marketing practices and search for the products and services they seek to buy. Agencies must also streamline client delivery processes in order to free resources that can then be spent on business development and lead generation activities. Cash Flow is Too Variable.

Lead generation 71

Lead generation Niche Clients Customer Relationship Management 71

Partners in Excellence

APRIL 6, 2017

I read posts and books about customers as indistinguishable widgets that we process from MQL to SQL to SDR to BDM to AE to Product Specialist to Negotiator to Order Entry to Customer Success. Much of this seems to be a R 3.0 approach to Predictable Revenue.

Assembly Line 78

Assembly Line SQL Trust Sales 78

Adaptive Business Services

JUNE 16, 2021

I will always look for ways to maximize my chances for securing the sale and that means focusing on repeat business from existing customers as well as referrals to new ones. Evaluate your prospecting methods – I’m not a complete idiot. Now, there will be opportunities outside of these areas that will present themselves.

Sales 71

Sales Repeat business Referrals Clients 71

Miller Heiman Group

APRIL 7, 2020

Organizations that improve their alignment between these teams, and train each in how to become more customer-centric, see marked improvements in their customer satisfaction (CSAT) scores and, with them, the 4 R’s: reputation , repeat business, referrals and revenue.

Service 63

Service Repeat business Referrals Sales 63

Sales Hacker

APRIL 30, 2018

You’ll discover a lively place, with a lot of things — like revenue, productivity, and win rate s — going up, and a lot of things — like speed to revenue, sale cycle period, customer churn, and staff attrition rate — going down. Thus, win rates, repeat business, referrals, sales cycles, and customer success improve significantly.

Non-Profits 98

Non-Profits Profit margin Quota Sales 98

The 5% Institute

JUNE 12, 2023

By investing time and effort in nurturing relationships, sales professionals can foster loyalty, generate repeat business, and unlock referrals. Salespeople need to understand the unique value proposition of their products or services and effectively communicate that value to customers.

Objectives and Key Results 52

Objectives and Key Results Relationship building Repeat business Referrals 52