Search Engine Land

APRIL 23, 2024

Finally, scalability and personalization have become buzzwords, but you can’t accomplish either without strong analytics – and getting that has been an uphill climb for many businesses. Now, their teams can target specific audiences with custom product or service messages. How are companies succeeding in this new era of marketing?

Government 119

Government Campaign Follow-up Conversion 119

Veloxy

DECEMBER 28, 2023

Defining Outside Sales: A Closer Look Outside sales is the practice of selling products and services through direct, in-person interactions, setting it apart from inside sales, which operates remotely. An integral part of outside sales is the talent to interact with clients in person to finalize the sale.

Outside Sales 242

Outside Sales Cold Call Represent Objectives and Key Results 242

Partners in Excellence

MARCH 2, 2024

Impact: Effective selling can help others discover products or services that genuinely improve their lives. Entrepreneurial Pursuits: For entrepreneurs, a selling mindset is crucial for growing a business and reaching a wider audience. The post “Why I Love Selling” Wolrad Claudy appeared first on Partners in EXCELLENCE.

Sell 119

Sell Negotiate Relationship building Up-sell 119

Martech

AUGUST 9, 2022

With this integration, CX-focused businesses who use Five9 will be able to support more intelligent conversations between call agents and customers. They’ll also gain new capabilities to pull intelligence and insights about the overall customer journey. Human agents can handle more complicated, less frequent service requests.

Campaign 114

Campaign Contact Service Conversion 114

Salesforce

DECEMBER 6, 2023

What if your financial services team could find the perfect tool to acquire new customers, deliver exceptional service, and drive growth? Rated as a leader by The Forrester Wave Report™: Financial Services CRM , Salesforce knows service — of any kind. Financial services CRMs are changing and so are the needs of customers.

CRM 102

CRM Service Retail User Experience 102

Martech

MARCH 21, 2024

Hightouch’s Campaign Intelligence is an AI-driven platform that lets marketers find trends in customer behavior and campaign performance directly from their data warehouse. It reads post text and author information, providing intelligent, customizable comment suggestions. Business email address Subscribe Processing.

Campaign 62

Campaign Drivers/motivators Service Product 62

Salesforce

FEBRUARY 15, 2024

Retailers are betting big on the future of artificial intelligence (AI), with 92% investing in the technology. What is artificial intelligence? First things first: You probably know what AI is, but you might still have questions about generative AI and what it means for your business. What are the benefits of using AI in retail?

Retail 92

Retail Promote Strategic planning Price 92

Martech

AUGUST 10, 2023

While Artificial intelligence (AI) has been a part of marketing technology for some time, ChatGPT’s launch made the topic white-hot. Rasgo ’s Rasgo AI is an AI-orchestrated self-service analytics platform bringing the power of GPT to the enterprise data warehouse in a secure manner. Business email address Subscribe Processing.

Technology 98

Technology Technology Campaign Launch 98

Salesforce

OCTOBER 19, 2023

When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. Our guide reveals how high-performing service orgs make it happen. What is contact center automation?

Contact 104

Contact Customers Appointment Service 104

Salesforce

FEBRUARY 9, 2024

Or had a service interaction where you had to answer the same questions multiple times with different people? To tailor off-the-shelf LLMs to your company’s needs, you’ll have to incorporate your own company data into the artificial intelligence (AI) model. Ever get an email trying to sell you a product you’ve already bought?

Legal 122

Legal Trust CRM Up-sell 122

Martech

SEPTEMBER 14, 2023

“We live in a peer-bound world,” says Chandar Pattabhiram, CMO for business spend management platform Coupa. Reducing marketing budgets while facing business headwinds debilitates revenue goals and depresses network effects. Winning marketing organizations self-regulate. Defending budgets is about optimistic pragmatism.

GTM 132

GTM Market share Growth Technology 132

Martech

OCTOBER 23, 2023

Social data goes beyond mere numbers but produces actual, tangible business results. Here are three examples of businesses that extracted critical data and insights from social media and successfully put them into action, driving real results. We don’t train every rep to handle social media work.

Sports 120

Sports Education Service Technology 120

Search Engine Land

OCTOBER 23, 2023

Social data goes beyond mere numbers but produces actual, tangible business results. Here are three examples of businesses that extracted critical data and insights from social media and successfully put them into action, driving real results. We don’t train every rep to handle social media work.

Sports 117

Sports Education Service Technology 117

Salesforce

JANUARY 23, 2024

Consider the value your most experienced, high-performing agents and field service technicians bring to your organization. They understand your product or service and know how to quickly address common customer issues and questions. There’s a lot at stake for your business! Get the free report What is knowledge management?

Service 104

Service CRM Start-ups Customer Relationship Management 104

Salesforce

FEBRUARY 26, 2024

Get ready, world: AI assistants may become your new business BFF. Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history. These timesavers demonstrate the power of an AI assistant, or copilot. What is an AI copilot?

Retail 89

Retail CRM Contract Gaming 89

Salesforce

SEPTEMBER 30, 2022

How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one phone call. Customer service can be a revenue booster when done right,” says Kathy Kimple, retail executive director, OSF Digital Strategy. “It

Service 98

Service Retail Customer Relationship Management Repeat business 98

Salesforce

APRIL 21, 2022

retail banking customers are classified as digital-only and 59% of customers say their standards for customer service have gone up. Consumers have pivoted quickly from traditional channels to new digital and self-service solutions. Only 27% of consumers describe financial service institutions as completely customer-centric.

Service 97

Service Customers Finance Retail 97

Martech

AUGUST 15, 2023

followers) Greg Krehbiel A regular MarTech contributor , Greg is a self-employed consultant, mainly focused on CDPs but also offering a wide range of other marketing advisory and troubleshooting services. Through Raab Associates, Davis also offers consultancy services on marketing technology. LinkedIn: Ben B l oom (2.5K

Healthcare 98

Healthcare Consult Follow-up Education 98

Lead Fuze

OCTOBER 5, 2023

Picture this – your business harnessing powerful machine learning algorithms to personalize content, analyze customer data and transform interactions. Conclusion Understanding AI in Digital Marketing Digital marketing has taken a futuristic turn with the integration of artificial intelligence (AI). the sheer volume of data.

Real Estate 98

Real Estate Retail Technology Technology 98

Salesforce

JULY 25, 2023

Make shopping a breeze for your customers Grow your business faster and transform every step of the commerce journey with AI-powered insights, predictive intelligence, and personalization. Digital concierges that help shoppers discover products let you offer white-glove service at scale. Self-service order tracking.

Gaming 89

Gaming Customer Relationship Management Promote Strategize 89

KO Advantage Group

SEPTEMBER 17, 2020

As businesses we know the importance of the ABCs of sales - Always Be Closing. The struggle is how do you create a sense of urgency and interest to buy from someone when you don't want to be the one pushing your product or service? and the value of spending MORE time researching before calling on prospects.

Sell 118

Sell Price Trust Clients 118

Salesforce

OCTOBER 16, 2023

In his new book, The Coming Wave , Mustafa Suleyman, co-founder of Deep Mind and Inflection AI, claims that artificial general intelligence (AGI), or superintelligence, is all but inevitable. As the campaign progresses, the AI self-improves with every impression and conversion, generating A/B tests and adjusting segmentation on the fly.

A/B testing 98

A/B testing CRM Negotiate Campaign 98

Salesforce

FEBRUARY 6, 2023

There are eight key metrics to measure success in field service management — from the tactical to customer satisfaction. If you’re looking for a way to become more efficient and increase your revenue, getting a handle on these field service metrics can help your company thrive. Are your frontline teams working efficiently?

Service 98

Service Appointment Follow-up Customer Relationship Management 98

Heinz Marketing

FEBRUARY 23, 2021

By Maria Geokezas , VP of Client Services. Empathy is often considered the basis of emotional intelligence (EQ) and they don’t always get the respect they deserve in business situations. Unlike learning new technical skills, improving empathy and EQ are sometimes seen as irrelevant in business or impossible to change.

Meeting 116

Meeting Drivers/motivators Clients Trust 116

Martech

APRIL 23, 2024

Finally, scalability and personalization have become buzzwords, but you can’t accomplish either without strong analytics – and getting that has been an uphill climb for many businesses. Now, their teams can target specific audiences with custom product or service messages. How are companies succeeding in this new era of marketing?

Government 68

Government Campaign Customers Follow-up 68

Salesforce

JANUARY 19, 2023

This instability, paired with changing customer expectations from banks, means you must focus more on personalizing your customer service engagements and offering more proactive advice. This made a full-service and easy-to-use website or online banking app critical as an expectation from banking customers.

Customers 97

Customers Technology Technology Service 97

Salesforce

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. This can lead to business growth — even when you’re not at your best.

Service 52

Service Customers E-commerce CRM 52

Martech

FEBRUARY 19, 2022

More and more enterprise marketers are using call analytics platforms to collect, analyze and act upon the growing volume of caller data now being captured from the billions of inbound calls to businesses. An Ipsos report commissioned by Google found that 70% of mobile searchers have used click-to-call capabilities to connect with a business.

E-commerce 106

E-commerce Commission Price Service 106

Salesforce

JUNE 29, 2022

Imagine if that kind of work were simply done for you, freeing you up for the value-added work that drives success for you, your business, and your customers. Business leaders are prioritizing technology investments that drive efficiency and productivity. A growing number of companies are going beyond simply imagining it. Learn more.

Product 98

Product Strategize Drivers/motivators Finance 98

Salesforce

MAY 5, 2022

A long and frustrating call often ends with the agent scheduling a service appointment. Communications service providers are already benefiting from remote support software as 75% use it for virtual onsite job training. It’s more consistent with the service customers receive in your retail locations and other in-person interactions.

Appointment 97

Appointment Customers Cross-sell Retail 97

Salesforce

AUGUST 4, 2021

Companies use chatbots to engage with customers alongside the classic customer service channels of phone, email, and social media. In the workplace, businesses use chatbots to boost agent productivity and efficiency in a range of ways. What is an artificial intelligence (AI) chatbot? What is a Chatbot? What is a chatbot?

Customers 98

Customers Appointment Technology Technology 98

Salesforce

NOVEMBER 20, 2023

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. Here’s what you need to know to benefit.

Service 59

Service Customers Contact Promote 59

Salesforce

JUNE 12, 2023

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI. The challenge?

Contact 98

Contact Service CRM Start-ups 98

Heinz Marketing

MAY 17, 2023

By Matt Heinz , President of Heinz Marketing The competition is fierce in the B2B marketplace, with businesses clamoring for the attention of potential customers. This is where content intelligence comes into play. Why Do We Need Content Intelligence? Simply put, because content drives digital experiences.

B2B 52

B2B Pipeline Campaign Trust 52

Heinz Marketing

MAY 17, 2023

By Matt Heinz , President of Heinz Marketing The competition is fierce in the B2B marketplace, with businesses clamoring for the attention of potential customers. This is where content intelligence comes into play. Why Do We Need Content Intelligence? Simply put, because content drives digital experiences.

B2B 52

B2B Pipeline Campaign Trust 52

Salesforce

JULY 12, 2023

Before they widely embraced what has become a $1 trillion annual business, they had concerns over the security of their personal and financial data. Fast forward to today, and trust is at the heart of how widely and successfully businesses and customers will embrace the emergence of generative AI. There was a trust gap.

Trust 98

Trust E-commerce Government Customers 98

Hubspot

DECEMBER 2, 2020

Emotional intelligence has long been discussed as a critical component of leadership. All of which is to say: emotional intelligence matters. Here, let's dive into how you can nurture and develop emotional intelligence for your brand as a whole — and why it matters in the first place.

Relationship Management 99

Relationship Management Market share Growth Consult 99