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What Is Good Customer Service?

Salesforce

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

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How a customer service crisis drove the use of chatbots in Georgia

Martech

In business terms, this was a customer service crisis — and customer service is integral to customer experience. We just want to make things easier for them and phone calls, emails take time. Let’s say Kara’s on my marketing team and right now she’s surrounded by emails and phone calls,” said Harrison. Get MarTech!

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Customer Service as a Skill

The 5% Institute

Customer service plays a vital role in the success of any business. As a skill, customer service encompasses various attributes and competencies that contribute to building strong customer relationships. Introduction In today’s competitive marketplace, customer service has become a crucial differentiator for businesses.

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Unlocking the Secrets to Outside Sales Success in 2023

Veloxy

As sales professionals navigate this ever-changing landscape, the secrets to their success lie in adapting to industry trends , leveraging technology, and honing essential skills. Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools.

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Management In Customer Service – It Matters

The 5% Institute

Customer service is an essential aspect of any business. Effective management in customer service is paramount for ensuring customer satisfaction, resolving issues promptly, and fostering long-term relationships with clients. Key Components of Customer Service Management 3.1

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The 8 Metrics That Matter in Field Service – How You Can Improve Them

Salesforce

There are eight key metrics to measure success in field service management — from the tactical to customer satisfaction. If you’re looking for a way to become more efficient and increase your revenue, getting a handle on these field service metrics can help your company thrive. Unlock the guide 1.

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How Leading Financial Services Firms Use Miller Heiman Group to Bridge Service and Sales

Miller Heiman Group

The financial services industry has been rocked to its core by a number of recent developments: a series of reputational issues, a wave of heavy regulation from government agencies, the emergence of digital currencies, and nontraditional competitors, including PayPal and Venmo, entering the market.

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