Partners in Excellence

DECEMBER 26, 2023

And regardless what we do, we never will. ” I started in sales, about 5 years before emailing became popularized. The correct name, address, and personalization would be added. In 30 minutes, we could create thousands of “personalized” emails that could be sent daily. Time is a problem.

Follow-up 135

Follow-up Prospecting Conversion Technology 135

Martech

MARCH 19, 2024

“I personally believe it’s all about infusing AI, from planning all the way through analytics, which will also enable a unique customer experience.” Furthermore, Sales and Marketing, combined, was flagged as one of four functional groups likely to deliver 75% of that value. Customer personalization and engagement.

Customers 111

Customers Campaign Repeat business Referrals 111

SaaStr

JANUARY 12, 2024

We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. The number one insight back then was to put a person on it. We still want to drive retention and growth and make money. Yet, we don’t know what the new world is, but it won’t be the same.

Customers 98

Customers GTM Growth Clients 98

ConversionXL

OCTOBER 11, 2022

The more you put into retaining customers, the less you have to worry about acquiring new ones. In this article, you’ll learn how ecommerce customer retention boosts long-term revenue and the strategies you can use to keep customers coming back. Table of contents What is ecommerce customer retention (and why does it matter)?

Trust 111

Trust Price Service UX 111

Veloxy

DECEMBER 28, 2023

The world of sales is vast, and if you’re a sales professional, you’ve likely been exposed to both inside and outside sales roles. However, if you’re considering a transition to outside sales or simply want to elevate your field selling game, you’re in the right place.

Outside Sales 242

Outside Sales Cold Call Represent Objectives and Key Results 242

SaaStr

SEPTEMBER 29, 2023

I used to look at tiny little startups and wince when a founder went around talking about himself as “CEO”. And what I learned is customers care. Even the CEO of a 5 person company. Customers care just as much about talking to the CEO if you have 5 employees as 5,000. Now take it a step further, and show up in person.

Up-sell 111

Up-sell Start-ups Customers Sell 111

SaaStr

SEPTEMBER 8, 2023

So I use SaaStr itself as a bit of a lab to keep my learnings on sales & marketing fresh. One thing I’m a bit embarrassed to admit is we didn’t actually crunch the numbers to see what happens when we go visit our sponsors in person. But what our data shows is it’s as important to meet IRL today as even.

Customers 90

Customers Meeting Closing Sales 90

Search Engine Land

FEBRUARY 14, 2024

Ecommerce might seem different, but it’s often quite similar, especially when buyers are thinking about expensive items like furniture or home decor. What is a customer journey map for ecommerce? Let’s delve into how SEO strategically aligns with the five stages to enhance the online shopping experience and boost sales.

Customers 102

Customers User Experience Referrals B2B 102

ClickFunnels

JANUARY 30, 2022

One of the most common ways to do this is to talk about their products. In today’s business world, it’s not enough anymore to just talk about your product. What is Brand Storytelling? Many companies like to boast about their brand, but simply talking about your company doesn’t make it brand storytelling.

Entertainment 246

Entertainment Promote Price Product 246

Veloxy

NOVEMBER 22, 2023

Imagine the impact of having a well-coordinated, highly skilled, and motivated field sales team driving your business growth. Mastering field sales management is essential to achieving this vision, and it all begins with understanding the role, building a high-performing team, and implementing effective sales processes.

Territory 130

Territory Objectives and Key Results Represent Drivers/motivators 130

Martech

MAY 16, 2024

There are so many incorrect uses of the term and misconceptions about the concept itself that create confusion and dilutes the work that needs to be done. What is customer experience (CX)? More importantly, it’s the feelings, emotions and perceptions customers have about those interactions. to deliver a better experience.

Customers 117

Customers B2C UX User Experience 117

ClickFunnels

NOVEMBER 18, 2021

79% agree that interactive content enhances retention of brand messaging. That’s what we’re talking about in this guide! Get Our 2-Page Sales Funnel That Generated 185,372 Leads! What are Lead Generation Quizzes? Here’s an example from It’s All You Boo, a personal development site. How do you do it?

Lead generation 252

Lead generation Consult Conversion Gaming 252

Veloxy

JUNE 6, 2022

Almost half of the field sales pros we surveyed say they’re most optimistic about the ability to improve customer experience in-person in 2022 and 2023. In 2020, COVID-19 had a negative impact on field sales. The world has changed, and field sales is changing with it. Ebook: Field Sales Report. Reserve Now.

Inside sales 173

Inside sales Quota Outside Sales Sales 173

Gong.io

FEBRUARY 22, 2022

Driving more sales from customers. Some things in sales never change!). He was on a panel with Chris Orlob (Gong’s Director of Sales), Sam Kennedy (Gong’s Director of Enterprise Customer Success), and Devin Reed (Gong’s Head of Content) to break down five customer churn reduction strategies that have worked for Gainsight (and Gong!).

Customers 115

Customers Strategize Finance Presentation 115

Salesforce

APRIL 17, 2023

online sales were flat in the first quarter — the first period of no growth since we started tracking the trends in our Shopping Index. After a comeback in the fourth quarter, global online sales fell 2% year over year. Our Shopping Index retail data underscores that customer retention could be a game-changer for U.S.

Retail 98

Retail Customers Price Territory 98

Martech

DECEMBER 1, 2022

Sendoso’s full offering supports the sending of a wide variety of gifts, not just cards, with customization and personalization available. Personalized experiences. Emails, phone calls, white papers, webinars — there are many ways for marketing and sales organizations to drive acquisition and retention.

Launch 125

Launch Service B2B Contract 125

SaaStr

SEPTEMBER 3, 2023

SaaStr Founder and CEO Jason Lemkin and Partner at QED Investors Amias Gerety chat on the Fintech Beat podstream about all things SaaS, money, and what makes a great founder. What Makes SaaS So Great If you’re here on SaaStr reading this, you don’t need to be told why SaaS is so great. Net dollar retention is ideally over 120%.

Finance 90

Finance Growth Meeting Trust 90

Heinz Marketing

JUNE 21, 2023

From the rapid pace of technology to unexpected events like the pandemic, the challenge of customer retention is real and it’s tough. Boosting Customer Experience (CX) First, let’s talk about CX – Customer Experience. But what does boosting CX look like? Gone are the days when this was just a shiny extra.

B2B 100

B2B Customers Contract Service 100

Partners in Excellence

MARCH 1, 2022

Ask any sales leaders, particularly those in SaaS based sales approaches, retention and growth in current customers is critical. We have all sorts of metrics focused on the issues of customer retention and growth. Many sales leaders would state, retention and growth is the most critical thing to sales success.

Growth 67

Growth Start-ups Customers Up-sell 67

Martech

SEPTEMBER 19, 2023

It’s an ongoing task that we need to be agile about with new data sources, but also consistent with routines and rigor because it is absolutely table stakes to drive the personalization in our campaigns.” The next step in this evolution is the level of sales insights that come with the leads. Get MarTech! In your inbox.

Campaign 121

Campaign Consult Gaming Contact 121

ConversionXL

OCTOBER 4, 2022

This is what drives growth for online stores like ASOS, despite existing in a saturated market. Table of contents What exactly is an ecommerce marketing strategy? Run retargeting campaigns that convert with personalized discounts 6. What exactly is an ecommerce marketing strategy? Engage in effective customer research.

Referrals 129

Referrals Retail Growth Cross-sell 129

Martech

JANUARY 6, 2023

While not shocking, what stood out was their approach to the role and perceived context of the market. Several topics stood out about the candidates and selection committees. Personally, I tend to look closer at internal candidates. It also speaks to a healthy retention culture. What it enabled for the business.

GTM 119

GTM Growth Education Drivers/motivators 119

Salesforce

JANUARY 4, 2024

A marketer’s job is to find and understand high quality leads, then help convert them to sales. Table of contents What is drip marketing? What’s the appeal of drip marketing vs. traditional email marketing? What does the future of drip marketing look like? Make a new plan, Stan What is drip marketing?

Campaign 120

Campaign Objectives and Key Results A/B testing Promote 120

Salesforce

MARCH 7, 2024

Personalize, personalize, personalize. But what exactly is segmentation in practice, and how do you make sure you’re doing it correctly? But what exactly is segmentation in practice, and how do you make sure you’re doing it correctly? What you’ll learn What is email segmentation? Let’s break it down.

Objectives and Key Results 114

Objectives and Key Results Customer Relationship Management SQL A/B testing 114

Martech

MARCH 5, 2024

Recently, I had a personal martech experience that prompted me to think about what might be occurring behind the scenes. My contract is ending soon, and the flier invited me to set up an appointment to speak with a sales representative over the phone to find a new package to switch to before my promotional pricing ends.

Meeting 108

Meeting Represent Contract UX 108

Salesforce

JANUARY 12, 2023

By increasing personalization, reducing costs, improving customer service, and building better reputations. In order to remain competitive, sales organizations at these companies need to figure out what their customers are up to and what they want in order to build strategies and services around them. Sign up now.

Entertainment 98

Entertainment Growth Service Strategize 98

Partners in Excellence

MAY 22, 2022

What if we applied the principles of high impact, value creating selling to our work with our own people? What if we started applying the principles we leverage to create differential advantage, customer experience which drive retention, renewal, and growing our customers to our people. Now think about these issues.

Customers 129

Customers High impact Consult Process 129

Gong.io

JANUARY 2, 2023

This is why sales qualification is so important — it helps you identify and prioritize prospects more likely to become buyers. How do you know whether to move prospects through your sales funnel or disqualify them? We’ll explain what sales qualification is and why it’s important. What is sales qualification?

Sales 149

Sales Prospecting Pipeline Pitch 149

Sales Hacker

MAY 24, 2023

In this episode, we dive into this renewed trend with Tito Bohrt, the CEO of AltiSales, the one-stop shop for world-class sales development. Tito explains when it makes sense to prioritize customer acquisition vs. retention and vice versa. He also shares how company culture impacts productivity and morale, primarily within sales teams.

Cross-sell 86

Cross-sell Referrals Consult Up-sell 86

ConversionXL

FEBRUARY 3, 2022

Growth hacking isn’t about deploying sleazy tricks. It’s about making calculated, data-driven moves for fast growth. In this article, you’ll learn what growth hacking in marketing is and what it’s not. What is growth hacking? These can include UX issues or concerns that aren’t addressed in copy.” [via

Growth 113

Growth Referrals Minimum Viable Product Drivers/motivators 113

ConversionXL

SEPTEMBER 1, 2020

What do Amazon’s Jeff Bezos and Costco’s Jim Sinegal from Costco have in common? But an increase in traffic doesn’t necessarily mean an increase in sales, profits, or customer loyalty. . Peep has written about this before , too.). Customer retention rate; New customer stickiness. Not many are doing it.

Customers 132

Customers Referrals Campaign A/B testing 132

Cience

DECEMBER 1, 2020

Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. Why Should You Care about Existing Customers? Why Should You Care about Existing Customers? Why Is Customer Retention Important?

CRM 96

CRM Technique Customers Campaign 96

Heinz Marketing

SEPTEMBER 18, 2021

In addition to our Sunday App of the Week feature, we also summarize some of our favorite B2B sales & marketing posts from around the web each week. 7 Truths about Chronic Complainers Every Leader Needs Today. From what identifies a chronic complainer to how to respond to chronic complainers in your life and work space.

B2B 105

B2B Presentation Engineering Growth 105

Partners in Excellence

NOVEMBER 3, 2022

We talked about something I rarely hear managers discussing, and something I don’t see pundits commenting on. The topic was, “What kind of career path options do we want to develop for our people? It’s an interesting phenomena, retention is not an “A” priority for most organizations.

Sell 113

Sell Growth Engineering Account management 113

Martech

MARCH 24, 2023

About 12 years ago, I met with a client and spoke about their approach to customer acquisition. There were whiteboard diagrams, initiatives posted to the wall and discussions about the strategy. Whenever I talk with a prospect or client about orchestrating the journey, they immediately discuss the technology.

B2B 129

B2B Customers Technology Technology 129

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

Territory 100

Territory Sales Finance Drivers/motivators 100

SaaStr

JULY 21, 2021

Nick Mehta, CEO of Customer Success leader Gainsight, recently did a short post above on his Top 7 takeaways talking with customer success leader for the first time in-person in a long time. It’s what separates Good from Great, and it’s more impactful that just owning NPS or a renewal rate. 7 takeaways: 1. But some do.

Customers 143

Customers Commission Account management Start-ups 143