article thumbnail

Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce

When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. Yet, only 13% of customers say they can get their issues solved with little effort.

Contact 104
article thumbnail

Highspot Appoints Graham Younger as President of Field Operations to Drive New Phase of Growth

Highspot

With more than 20 years of experience driving profitable, predictable growth for some of the world’s most notable SaaS companies, Younger will be responsible for driving revenue growth, customer satisfaction, and operational excellence across the go-to-market organization.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

9 Essential Tips for Boosting Lead Generation with Appointment Booking

Lead Fuze

In the modern era of technology, appointment booking systems serve a broader purpose beyond simply organizing calendars. Successful companies recognize that streamlining the booking process can significantly improve lead conversions, optimizing the customer experience from the initial click to the final confirmation.

article thumbnail

The Closing Appointment. Stop Lying to Yourself.

SalesBlog!

I was out on a closing appointment with a sales professional that had been in the industry for some time. As we were sitting across from the potential customer I noticed a competitors card sitting on his desk. The customer unblinkingly said no. What had gone wrong with this now failed closing appointment.

article thumbnail

The Best 10 Appointment Scheduling Apps and Booking Software

Hubspot

Tools like appointment scheduling apps and booking software help automate the process of scheduling meetings with potential and existing customers. So, why should you invest in an appointment scheduling app? Ready to see some of the best appointment scheduling apps? Booking and appointment notifications.

article thumbnail

How To Get Started With Customer Service Automation

Salesforce

Then your business might be a good candidate for customer service automation. According to our research , 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers. If you’re thinking, Great! not so fast.

Service 98
article thumbnail

Need for appointment sales emails. Get 5 templates for reference

Salesmate

Let us dig deeper and know why appointment sales emails are important and what the vitals should be. In the end, you will get some templates that will help you to fix appointments! Why do you need to schedule appointment sales emails? What kind of research or information do you need before shooting an appointment sales email?