What’s the Difference Between a Cross-Sell and an Upsell?
RingDNA
MAY 16, 2025
Instead of recommending the entry-level option, the rep suggests a plan with more users, added functionality, and onboarding support. When done well, upselling is consultative , not pushy. These tools highlight when a customer asks about additional functionality, expresses a future need, or hints at scaling. That’s upselling.
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