Why CX Fails Without a Solid EX Strategy
Heinz Marketing
NOVEMBER 2, 2021
By Maria Geokezas , VP of Client Services at Heinz Marketing. In fact, they are intrinsically linked. Focus on moving customer services online. In the end… The biggest thing to remember is that EX and CX are intrinsically linked. . But let’s not forget that your employees are actually your first brand advocates.
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