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AI improves customer service only when it supports humans, not replaces them

Martech

But too many are getting the balance wrong and paying the price in customer loyalty. When AI prioritizes cost-cutting over customer experience Theres a lot of discussion about which industries and job functions AI will disrupt and customer service is almost always near the top of that list. The most common headline?

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Four Pros and Three Cons of Usage-Based Pricing (and How to Know If It’s Right for You)

Salesforce

But how you charge for your products and services is just as important. With usage-based pricing, you actually do get exactly what you pay for. What you’ll learn: What is usage-based pricing? Connect every touchpoint What is usage-based pricing? Connect every touchpoint What is usage-based pricing?

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Why Every B2B Software Company is About to Become a Backend Service. You Need To Get Ahead Of It.

SaaStr

ChatGPT as the Universal Control Plane: Why Every B2B App is About to Become a Backend Service I haven’t logged into our CRM in 15+ years. Or less technically, that’s ChatGPT beginning to become the front end for all B2B services. Not my thing. Never will be. Folks can just send me updates, such as they are.

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The Best Lead Generation Software Options For Your Business

ClickFunnels

A lead is a potential customer who has: Expressed an interest in your product or service. Alternatively, a lead can be someone who has not given you their contact information but has expressed an interest in your product or service once you reached out to them. We have three pricing plans: The ClickFunnels plan costs $97/month.

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What’s the Difference Between a Cross-Sell and an Upsell?

RingDNA

Upselling encourages customers to choose a more advanced or premium version of the product or service they are considering. Instead of recommending the entry-level option, the rep suggests a plan with more users, added functionality, and onboarding support. Position the benefit, not the price. worked more closely with [tool X]?”

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Why Tilting Just a Smidge from Self-Service Can Grow Your Revenue 30x

SaaStr

Recently I’ve been fortunate enough to meet with a number of outstanding entrepreneurs building self-service SaaS business at the bottom of the market. No matter how hard I tried at EchoSign to drive up self-service as a % of our revenue, the laws of this math and gravity held it back to a minority of our revenue.

Service 104
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Why It’s Year 3 When You Lose Your Customers

SaaStr

Customers bought because they thought their organizations needed this functionality, and so they wrote the checks for Year 1, and even Year 2. Engagement Metrics are often low but (x) it’s already in the budget, and (y) what do you expect, we finally just deployed? OK, just renew at last year’s price.

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