Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Pretty simple, right?

CRM 96

CRM Technique Customers Campaign 96

Martech

DECEMBER 1, 2022

Sendoso, the corporate branded gifting service, this week announced the launch of a freemium offering, Sendoso Express. Sendoso’s full offering supports the sending of a wide variety of gifts, not just cards, with customization and personalization available. With no contracts, subscriptions or fees, it is aimed at the SMB market.

Launch 119

Launch Service B2B Contract 119

Sales Hacker

FEBRUARY 1, 2021

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. When customers say: “ We are not getting the outcomes we expected ”. “ The final arbiter of value received must be the customer. It’s All About Value.

Customers 73

Customers Contract Cross-sell Account management 73

ConversionXL

JUNE 3, 2019

Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Are you actively working on retention? Have you outlined and initiated a formal customer retention strategy? Furthermore, the study found that repeat customers spend 67% more than new customers.

Customers 82

Customers Non-Profits Profit margin Objectives and Key Results 82

Sales Pop!

JANUARY 2, 2023

Customers are at the heart of every small business. So, for your small business to succeed, you must emphasize customer service. When you get it right, you’ll be rewarded by a growing company and feel pride in building relationships with your customers. Protection Is Customer Service. Cybersecurity.

Service 95

Service Customers Retail Follow-up 95

SaaStr

FEBRUARY 17, 2023

While the allure of customer acquisition can pull a founder’s attention, it’s equally important to dedicate resources to fighting churn and expanding revenue from existing customers. Still, ensuring that you keep your early customers by providing a positive experience is critical.

Cross-sell 86

Cross-sell Customers Relationship Management Up-sell 86

Salesforce

NOVEMBER 29, 2023

It seems effective service today requires clairvoyance into the needs and wants of your customers – they expect companies to recognize the problem instantly and proactively solve it. Yet subscribers want personalized experiences not only in the content they’re served but also in the customer service they receive.

Service 59

Service Entertainment Customers Technology 59

Salesforce

NOVEMBER 20, 2023

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. But how do you get started?

Service 59

Service Customers Contact Promote 59

Salesforce

JANUARY 3, 2024

It’s a challenging time for streaming services. Nearly half of consumers say streaming services are too expensive and nearly a third plan to trim back on their subscriptions, with prime demographics leading the way on the cutbacks — 62% of millennials and 57% of Gen Z. But those days appear to be numbered.

Service 52

Service Sports Promote CRM 52

The 5% Institute

JUNE 19, 2023

In today’s competitive business landscape, customer service excellence has become a crucial aspect of achieving long-term success. The way businesses interact with their customers can significantly impact their reputation, customer loyalty, and overall growth.

Service 52

Service Customers Represent Customer Relationship Management 52

Martech

MARCH 1, 2024

Customer retention is becoming more of a priority for B2B marketers lately. As buying shifts online and marketing takes on some traditional sales roles, retaining existing customers is essential for driving growth and profits. Sagefrog’s 2023 report , amazingly, listed customer retention as B2B marketers’ number two priority. (It

B2B 121

B2B Cross-sell Pharmaceutical Account management 121

Heinz Marketing

MARCH 7, 2018

It’s not a secret loyal customers are good for an organization or brand. With 51% of B2B customers citing they will avoid vendors after a bad customer experience , it’s easy to understand why many executives want to focus on their customer loyalty strategy. Customer Retention vs Customer Acquisition.

Customers 71

Customers Referrals Technique Trust 71

Salesforce

NOVEMBER 16, 2023

How do you increase revenue, decrease costs, and maintain the best possible customer experience — all at the same time? Let’s take a few minutes to review the principles of great customer service operations — and what you can do right now to take your organization to the next level. It’s a delicate balancing act.

Service 72

Service Customers Cross-sell Contact 72

Iannarino

APRIL 28, 2023

Without a strong sales team , it doesn’t matter how great your company’s product or service is. Sales teams are consistently some of the strongest drivers of revenue growth , customer retention, business growth, and even brand reputation. Sales is the lifeblood of any organization.

Drivers/motivators 265

Drivers/motivators Growth Sales Service 265

The 5% Institute

JUNE 27, 2023

Customer service is an essential aspect of any business. It plays a crucial role in establishing a positive reputation, attracting and retaining customers, and ultimately driving business growth. The Importance of Effective Customer Service Management Effective customer service management is vital for several reasons.

Service 52

Service Customers Represent Technique 52

Sales Pop!

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Service 59

Service Customers CRM Campaign 59

Partners in Excellence

MARCH 23, 2012

I’ve spent hours on the phone with customer service representatives. Each time, I have to go through the same story, give them the same customer numbers, email addresses, problem ID’s. Brock, we are dedicated to customer service and solving your problem.

Service 88

Service Customers Represent Follow-up 88

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 112

Customers User Experience Profit margin A/B testing 112

Veloxy

JUNE 15, 2023

Short Summary Outside sales is a process that involves traveling to meet potential customers and build relationships. Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Territory 264

Salesforce

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

Service 59

Service Networking Start-ups Technology 59

Salesforce

FEBRUARY 16, 2022

Communications service providers work hard to keep their customer base strong. They spend 15-20% of their revenue on acquisition and retention. But despite their best efforts, customers still leave. Here’s how carriers can use these tools for reducing customer churn. Identify customers who are likely to cancel.

Technology 98

Technology Technology Service Customers 98

Salesforce

SEPTEMBER 21, 2021

Customer service agents go through a lot. At the same time, agents are more important to the business than ever, acting as brand ambassadors as customer experience has become a key differentiator that drives growth. “We So let’s celebrate the individuals behind the scenes: our customer service teams.”. LEARN MORE.

Service 98

Service Customers Teamwork Technique 98

The 5% Institute

MAY 21, 2023

Customer service plays a vital role in the success of any business. It involves providing assistance, support, and resolving issues for customers, ensuring their satisfaction. As a skill, customer service encompasses various attributes and competencies that contribute to building strong customer relationships.

Service 52

Service Customers Customer Relationship Management Relationship Management 52

Salesforce

SEPTEMBER 30, 2022

By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one phone call. Customer service can be a revenue booster when done right,” says Kathy Kimple, retail executive director, OSF Digital Strategy. Excellent customer service can make shoppers merrier this season.

Service 98

Service Retail Customer Relationship Management Repeat business 98

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 115

Customers User Experience Profit margin A/B testing 115

Salesforce

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. According to the Occupational Safety and Health Administration (OSHA) , companies that prioritize safety build trust with customers. As a field service leader, safety is No. This can boost customer satisfaction scores.

Service 98

Service Cross-sell Appointment Electricity 98

Partners in Excellence

APRIL 16, 2013

Customer retention is a critical issue. Wisdom (and data–thought it’s not at my fingertips) says that it costs us less to keep a good customer than to acquire a new customer. But it seems companies take two different approaches to customer retention.

Customers 92

Customers Contract Price Trust 92

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 105

Customers User Experience Profit margin A/B testing 105

Salesforce

OCTOBER 25, 2021

Customers wonder: how many times do they need to enter the same information to open an account or get customer support? It’s astounding that the everyday enterprise uses 1,295 cloud services, on average, to break down information silos, according to a 2019 report. Customers who call with a problem are often anxious.

Service 98

Service Process Customer Relationship Management CRM 98

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 98

Customers User Experience Profit margin A/B testing 98

Partners in Excellence

APRIL 18, 2013

I wrote, Customer Retention-Different Approaches , the other day. He reminded me of the terrible difficulty sales people have in retaining and growing business with existing customers, as well as the absence of customer retention strategies in many organizations. It takes a company to retain a customer.

Customers 96

Customers Manufacturing Cross-sell Legal 96

SalesBlog!

JULY 4, 2022

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” Do you currently have safeguards in place so that poor customer service never happens? Check out these customer service facts: 1.)

Service 52

Service Sell Customers Drivers/motivators 52

Partners in Excellence

NOVEMBER 24, 2011

Usually it’s easier, and cheaper to sell to a current customer than to acquire a new customer. Monitoring customer retention and customer attrition is important. Ideally, 100% of our customers continue to see superior value in our products and services, and want to continue to be customers.

Customers 87

Customers Clients Promote Service 87

Partners in Excellence

MARCH 20, 2012

He never tried to learn if there was something they might do to improve their service for accounts like ours. Granted, we aren’t a huge customer, we’ve bought dozens of computers over the years, but not hundreds or thousands. After a few hours of seeing nothing happen, I called customer service.

Customers 91

Customers Commission Quota Relationship Management 91

Martech

FEBRUARY 21, 2024

In my last article , we looked at how to best use data during the purchase stage of the customer journey and how effective use of data can enhance outcomes for both the customer and the brand. Defining the retention stage To start, let’s more clearly define what we mean by retention.

Growth 95

Growth Cross-sell Promote Price 95

Search Engine Land

FEBRUARY 20, 2024

This article explores how SEO can strategically influence user activation, retention, and community building to drive long-term growth and customer loyalty. To successfully activate, users need their expectations to be met by the product or service delivery. However, the role of SEO can extend far beyond just acquisition.

Construction 103

Construction Growth Engineering Service 103

Salesforce

JANUARY 6, 2022

While some industries are citing the pandemic as the cause for waning employee retention, it’s not that simple. The slowly then suddenly way to re-engage your service team. Luckily, there are ways to re-engage service agents to break out of this cycle, and adding one type of meeting to the agenda could kick-start this process.

Meeting 98

Meeting Service Drivers/motivators Start-ups 98