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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. We’ve found that 65% of mobile workers are successfully selling to existing customers. Let’s dig into each of these best practices for upselling and cross-selling in field service.

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Localized SERPs: Winning traffic and leads with service area pages

Search Engine Land

Google’s local search results have been shifting quite a bit since the start of 2024. We are now seeing an influx of localized service area pages showing on the SERPs instead of generic, non-location-specific pages and homepages. If you have more than one GBP landing page, link to the service area pages closest to that GBP location.

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Do We Really Understand “As A Service?”

Partners in Excellence

“As A Service,” particularly SaaS has become the “fashion” in business over the past decade. When I was selling mainframe computers (back around the time when the wheel was invented), I could only offer a subscription payment. The customer could upgrade, and the monthly fee would be adjusted for that upgrade.

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What Is Good Customer Service?

Salesforce

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

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4 Customer Service Metrics You Should Measure

Salesforce

Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative. Where can you get started? Why are customer service metrics important?

Service 52
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How to Sell Services Online

Hubspot

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. When we think about online selling, we usually think about selling products like clothing or electronics. How to Sell Services Online 1. Or just a limited selection to start?

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5 Practical Tips To Grow Your Field Service Career

Salesforce

Working in field service is both rewarding and challenging. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

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