Salesforce

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. Enter asset service management, the process of effectively managing and maintaining physical assets in field service. Here’s what you need to know — no matter your industry. What are the benefits of asset service management?

Service 59

Service Contract Manufacturing Objectives and Key Results 59

Salesforce

APRIL 18, 2024

If you asked any communication service provider , they are focused on improving customer service experiences to increase loyalty and decrease churn. As such, they’re looking to data and AI to help take their service to the next level. Predictive AI can do things like help direct customers to self-service resources.

Service 52

Service Customers Technology Technology 52

Salesforce

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

Service 136

Service Customers Gaming Drivers/motivators 136

Salesforce

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

Service 59

Service Networking Start-ups Technology 59

Salesforce

FEBRUARY 9, 2023

Customer service organizations today are fighting an uphill battle. Service agents face record case volumes, and customers are frustrated by growing wait times. With nearly half of customers citing poor service experiences as the main reason they switched brands last year, the pressure is on for companies to find a better way forward.

Service 98

Service Customers Launch Gaming 98

Martech

JUNE 8, 2023

These advances in recent months build on years of AI development that customer service and experience company NICE has put into their experience software. Using AI for customer service calls helps agents serve customers more efficiently. The company unveiled generative AI use cases at this week’s NICE Interactions event in New York.

Service 92

Service Customers CRM Engineering 92

Salesforce

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

Service 52

Service Appointment Networking Consult 52

Salesforce

NOVEMBER 16, 2023

Let’s take a few minutes to review the principles of great customer service operations — and what you can do right now to take your organization to the next level. Get the details What is customer service operations, and why is it important? It’s a delicate balancing act. First, the basics.

Service 72

Service Customers Cross-sell Contact 72

Salesforce

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less? The answer is AI in customer service.

Service 52

Service Customers CRM Technology 52

The 5% Institute

JUNE 19, 2023

In today’s competitive business landscape, customer service excellence has become a crucial aspect of achieving long-term success. This article aims to explore the importance of customer service excellence and provide valuable insights on how businesses can deliver exceptional support to ensure customer satisfaction.

Service 52

Service Customers Represent Customer Relationship Management 52

The 5% Institute

MAY 21, 2023

Customer service plays a vital role in the success of any business. As a skill, customer service encompasses various attributes and competencies that contribute to building strong customer relationships. Introduction In today’s competitive marketplace, customer service has become a crucial differentiator for businesses.

Service 52

Service Customers Customer Relationship Management Relationship Management 52

The 5% Institute

JUNE 27, 2023

Customer service is an essential aspect of any business. Effective management in customer service is paramount for ensuring customer satisfaction, resolving issues promptly, and fostering long-term relationships with clients. Key Components of Customer Service Management 3.1

Service 52

Service Customers Represent Technique 52

Salesforce

JANUARY 3, 2024

It’s a challenging time for streaming services. Nearly half of consumers say streaming services are too expensive and nearly a third plan to trim back on their subscriptions, with prime demographics leading the way on the cutbacks — 62% of millennials and 57% of Gen Z. But those days appear to be numbered.

Service 52

Service Sports Promote CRM 52

Salesforce

JANUARY 23, 2024

Consider the value your most experienced, high-performing agents and field service technicians bring to your organization. They understand your product or service and know how to quickly address common customer issues and questions. Now think about what you’ll lose and have to deal with if those individuals leave your company.

Service 104

Service CRM Start-ups Customer Relationship Management 104

Salesforce

NOVEMBER 29, 2023

It seems effective service today requires clairvoyance into the needs and wants of your customers – they expect companies to recognize the problem instantly and proactively solve it. Yet subscribers want personalized experiences not only in the content they’re served but also in the customer service they receive.

Service 59

Service Entertainment Customers Technology 59

Search Engine Land

JANUARY 9, 2023

Many great articles have exposed the seedy underbelly of Local Services Ads spam and fake reviews. This discovery will make those in the local SEO space recall what was seen in the personal injury and the garage door spaces. Spam and fake reviews on Google’s Local Service Ads. Fighting spam in local search.

Service 103

Service Appointment Legal Commission 103

Search Engine Land

APRIL 30, 2024

What’s the best sushi restaurant near here? And what if you had a butler who was brilliant at every subject in the world and could give you the best answer to any question you had, not just an accurate answer but helpful, friendly and thoughtful? Sure, the definition of what a “search engine” is will change over time.

User Experience 111

User Experience Niche Service Closing 111

Martech

APRIL 18, 2024

Instead of creating a list of hundreds of AI marketing tools that may (or may not) be around in a few months, I hope to arm you with the foundational knowledge to select AI tools strategically well into the future. I’ll start with what hasn’t changed and provide an overview of what I consider a strategic approach to AI tool selection.

Strategize 129

Strategize Education Price Service 129

SaaStr

FEBRUARY 15, 2021

What differentiates a good SaaS company from a great one? While there are several valid answers to this question, many companies edge out their competitors through successful customer service. Many users seek the speed and simplicity of self-service support. . Many users seek the speed and simplicity of self-service support. .

Service 94

Service Government Represent Drivers/motivators 94

Lead Fuze

JULY 3, 2023

Setting individual customer service goals is an integral part of any successful business strategy. Creating measurable objectives is essential for any salesperson, job seeker, entrepreneur or marketer aiming to enhance their customer service and business success. What is an example of a customer service goal?

Service 52

Service Customers Objectives and Key Results CRM 52

Salesforce

MARCH 19, 2024

You understand the pivotal role technology plays in shaping the future of customer service. And you love building community with others who know what it’s like to walk in your shoes. Let’s take a few minutes to explore what this community is, why it’s important, and why so many Serviceblazers get so much out of it.

Networking 135

Networking Negotiate Service Contact 135

Salesforce

FEBRUARY 6, 2023

There are eight key metrics to measure success in field service management — from the tactical to customer satisfaction. If you’re looking for a way to become more efficient and increase your revenue, getting a handle on these field service metrics can help your company thrive. Unlock the guide 1.

Service 98

Service Appointment Follow-up Customer Relationship Management 98

Salesforce

APRIL 6, 2022

Skill building is critical for career advancement – and it’s important to know which skills to prioritize, based on your chosen customer service career path. No matter what career path you choose, you need to build skills and burnish your resume. Introducing the Service Career Path. Why create a Service Career Path?

Service 96

Service Launch Networking Promote 96

Salesforce

AUGUST 30, 2023

According to our research, 88% of customers say the experience a company provides is just as important as its products or services. Yet 82% of mobile workers struggle to balance speed with quality when providing field service. But what sets the best field service management software apart? The result?

Service 52

Service Objectives and Key Results Appointment Technology 52

Salesforce

JANUARY 27, 2022

The need to elevate the status of customer service agents has never been more crucial. While many basic service requests can be handled by bots , artificial intelligence tools , or automation technologies , human interaction between customers and agents is necessary for complex problems. Watch the demo. The average U.S.

Service 98

Service Growth Customers Represent 98

Veloxy

JUNE 15, 2023

Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools. Key skills for success include excellent customer relations, proficiency in new business development, adeptness in account management, technical sales knowledge, and problem-solving capabilities.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Territory 264

Veloxy

MARCH 23, 2023

5 steps to setting sales quota How to hit sales quota How to crush sales quota How to track sales quota Want to see what CRUSHING quota looks like? What is sales quota? It can be based on various metrics, such as sales volume, revenue, or profit margins, and is used to track progress and assess performance.

Quota 246

Quota Profit margin Non-Profits Teamwork 246

Search Engine Land

APRIL 2, 2024

Customer health score: Customer health score predicts how likely a customer is to churn, renew, or expand their subscription based on user behavior and frequency of use. Customer health score: Customer health score predicts how likely a customer is to churn, renew, or expand their subscription based on user behavior and frequency of use.

Customers 84

Customers Real Estate Education Conversion 84

Martech

APRIL 22, 2024

The language model is based on content from MarTech embedded on top of ChatGPT. Build a quality email list: Focus on building a permission-based email list consisting of individuals who have expressed interest in your telecommunications products or services. What email tactics should you use to increase lead generation?

Lead generation 101

Lead generation Click Through Rate Contact Follow-up 101

Search Engine Land

MARCH 21, 2024

The decision to hire a new SEO agency brings high hopes for what might be achieved together. Value proposition What sets you apart from others in your industry selling a similar product or service? In these early stages, optimism runs high. Process: Understanding their process, workflow and digital strategy.

Contract 102

Contract Education Clients Trust 102

Salesforce

JUNE 12, 2023

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI.

Contact 98

Contact Service CRM Start-ups 98

Search Engine Land

SEPTEMBER 18, 2023

Assessing and researching what people want and need is one of the most important SEO tasks. and 50 globally, according to Semrush: Based on this data, the logical conclusion is that this keyword is not worth pursuing for SEO. Quora is also a platform for industry professionals and experts to share knowledge and insights.

Promote 143

Promote Trust Strategize Niche 143

Salesforce

OCTOBER 19, 2023

When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. What is contact center automation? What are the benefits of contact center automation?

Contact 104

Contact Customers Appointment Service 104

Salesforce

FEBRUARY 26, 2024

Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history. You just tell it, in plain language, what you want it to do and it does it for you. What is an AI copilot? You won’t find this assistant on a website.

Retail 89

Retail CRM Contract Gaming 89

Martech

FEBRUARY 28, 2024

Consumers make purchase decisions largely based on their online research, not necessarily on product packaging, benefits or customer service. What does that research look like? What is business casual?” “How But what about interruption marketing? They must provide real value in the right place at the right time.

Retail 104

Retail Trust Networking Presentation 104

Martech

NOVEMBER 15, 2023

While tools like ChatGPT can supplement expertise with efficiency and creativity, more than ever, buyers need perspective that comes from years of experience and deep industry knowledge. What is thought leadership again? What might this look like? That’s where “thought leadership” comes in. Interviews and podcasts.

Angle 130

Angle Consult Trust Education 130

Adaptive Business Services

APRIL 24, 2024

I can train product knowledge and sales skills. Therefore, I largely hire based on characteristics. I will assume that what I see during the interview process I will also see during training, how they will work with potential clients, and what will be their ability to earn repeat business and referrals. It’s my reward.

CRM 71

CRM Repeat business Referrals Clients 71