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“When Do You Need A Response?”

Partners in Excellence

One of the most devastating things to our goal attainment is our mistaken view of what it means to be “customer responsive.” “But Dave, we have to be responsive to our customers, if we aren’t……” is the response I get when I challenge people on this.

Gaming 94
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Steal Our 5 Cold Email Templates (Inspired by an Email Expert)

Veloxy

How do you instantly tell the difference between a good cold email template and a bad one? Look at who wrote the cold email and their average response rates. According to Campaign Monitor, a good response rate should be 10%. 5000 companies with cold email writing and improving response rates for 10 years.

Cold Call 246
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How to run a successful site migration from start to finish

Search Engine Land

There’s much to keep track of, and you don’t want to lose any valuable possessions (or, in this case, SEO progress) along the way. When done right, a site migration is a chance to improve site performance, enhance user experience and boost search presence. Some people may wonder what SEO has to do with moving a site.

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“Short Cuts” Seldom Prove To Be Short!

Partners in Excellence

We want to get a desired outcome without doing all the work one would normally have to do to achieve that outcome. Imagine how I could waste that time doing something else… ” Or, I tend to be an impatient driver. Some of the time is we are overburdened, we need to find a more efficient way of doing things.

Pipeline 129
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6 unpopular SEO opinions you need to consider

Search Engine Land

Whenever a new change happens, I first try to understand what the search engines are doing and why they’re trying to accomplish it. SEO is real marketing now With every algorithm and change, we move further away from the old days of tricking the search engines and closer to having to do real marketing. Make it rank for this keyword.”

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Why it’s time to rethink your feedback emails and how to do it right

Martech

Which of the three statements below comes closest to your view when it comes to email surveys and review requests: A. Meh … They don’t do much for our email program, but we send them anyway to stay in the inbox and every once in a while, we get interesting comments. How could we do a better job with these familiar emails?

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24 customer experience misconceptions debunked

Martech

There are so many incorrect uses of the term and misconceptions about the concept itself that create confusion and dilutes the work that needs to be done. Customer experience encompasses the entire journey a customer takes with a company, from need through purchase and post-purchase interactions. What is customer experience (CX)?

Customers 102