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The 14 HubSpot updates from October 2024 you don’t want to miss

Martech

HubSpot’s October 2024 updates cover everything from flexible email editing to new mobile app capabilities, as well as big upgrades for merchants. October 2024 also brought upgrades for anyone using Microsoft Teams and made managing support tickets a whole lot easier. Let’s recap the biggest HubSpot updates for October 2024.

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AI agents: 2025 predictions

Martech

During the 2024 holidays , traffic to retail sites from genAI-powered chatbots increased 13X over the previous year. Salesforce introduced Agentforce in September 2024, and most recently, SAP announced shopping assistant agents for later in 2025. Adoption is already underway.

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22 must-have reports for measuring CRM health

Martech

Knowing where contacts are in their customer journey lets you see whether they should be handed off to sales or further nurtured by Marketing — and how to communicate with them when you do. Contacts with no first name : Tracks contacts missing a first name, which is necessary for more personalized communication (i.e.

CRM 123
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It’s the age of AI agents: See how marketers can build one themselves

Martech

The problem statement: A marketing team is limited by its inability to cross-match customer contact profiles (typically user roles and personas in the CRM ) with the specific product modules licensed by the account (stored in the companies ERP). The first file had CRM contacts in the following format: Sample data set generated from ChatGPT.

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What is Outside Sales? Everything You Need to Know in 2024

Veloxy

Call tracking software enables the synchronization of voice software with other channels, allowing easier contact with prospects and providing useful context when following up with leads. Everything You Need to Know in 2024 appeared first on Veloxy. Lead generation software is another vital tool for outside sales teams.

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2024 Predictions: Better customer experience is on the way

Martech

Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. In 2024, keys to customer success will include better personalization delivered at scale by ramped-up automation and generative AI. Every year the bar gets raised.

Customers 145
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Internal linking for bloggers: 9 mistakes to fix immediately

Search Engine Land

Although inbound link building gets all the press, it’s the correct use of internal linking that can really move a site algorithmically when done strategically. The linking may not be strategic. To fix this, contact your host and have it scan your site to fix it at scale. Need to provide increased UX to users accessing content

UX 131