SaaStr

JUNE 6, 2025

Down nearly 30% YoY from Q1 last year pic.twitter.com/9MLyLe3XXf — Jamin Ball (@jaminball) June 5, 2025 Bottom Line Up Front : The aggregate cloud software market just delivered its worst quarterly performance in years, with net new ARR additions plummeting nearly 30% year-over-year in Q1 2025. billion in Q1 2025 , down from $2.33

Territory 78

Territory Growth Price Contract 78

Martech

MARCH 20, 2025

HubSpot’s February 2025 updates focus on smarter automation, deeper insights and improved customization. From AI-powered workflow enhancements to more flexible forecasting tools, these updates will give you greater efficiency, better data visibility and more control over your CRM.

A/B testing 108

A/B testing Objectives and Key Results CRM Pipeline 108

Martech

FEBRUARY 13, 2025

HubSpot’s January 2025 updates focus on helping you manage workloads efficiently, maximize content reach and track key performance metrics with ease. Let’s take a look at the biggest HubSpot updates for January 2025. It also helps new team members ramp up faster by providing immediate visibility into past interactions.

Contact 110

Contact CRM Campaign Service 110

Adaptive Business Services

MARCH 5, 2025

These contacts are probably a mix of customers, prospects, vendors you name it. Are you thinking about a CRM? If you would like to explore whether or not Nimble CRM might be right for you, please book a free 30-minute Zoom consultation with me by going to my calendar. They do, however, likely have one thing in common.

CRM 71

CRM Click Through Rate Contact Service 71

Martech

DECEMBER 3, 2024

That is the nutshell version of the “Martech for 2025” report from Scott Brinker, editor of chiefmartec.com, and marketing technologist Frans Riemersma , released today. It is replacing Salesforce and Workday with its own custom CRM and HCM applications using AI and composable cloud services.

CRM 132

CRM Technology Technology Engineering 132

Martech

JANUARY 14, 2025

Because you’re busy getting down to business in 2025, weve identified the 13 most impactful updates to elevate your teams performance and strategy. Get detailed insights on meetings with custom report builder. Compare campaigns with more customization and easy exports. Automate backup scheduling in HubSpot.

Objectives and Key Results 70

Objectives and Key Results CRM Campaign Pipeline 70

Partners in Excellence

APRIL 30, 2025

Things like updating CRM, other data entry, generating reports, doing research…… The lists go on. CRM compliance has been a major issue for decades. As much a we train and encourage people to do research and analysis into their customers,… The post Automating The Things We Weren't Doing Anyway. <div

CRM 75

CRM Customers Sales 75

Salesforce

OCTOBER 30, 2024

Customers today want personalized, efficient service, and they don’t have time to wait around. In fact, our research finds that a whopping 78% of service reps say customers seem more rushed. Autonomous AI agents These AI-powered agents work directly with customers to help them resolve their issues.

Contact 102

Contact Service Start-ups Conversion 102

Martech

SEPTEMBER 6, 2024

Today, the company has 7,000 customers using its Own Data Platform, which provides data archiving, seeding, security and analytics capabilities. Salesforce acquires Tenyx Earlier this week, Salesforce also announced a definitive agreement to acquire Tenyx, which develops AI-powered conversational voice agents for customer service.

CRM 116

CRM Trust Service Closing 116

Martech

JULY 19, 2024

Can you think of a lot of companies that need a CRM or marketing automation platform today but don’t have one? The good news for martech vendors is the SaaS business model revolves around recurring revenue from subscriptions, so there’s a steady flow of cash coming from the customers. But save some blame for a maturing market.

Cross-sell 122

Cross-sell Growth CRM Up-sell 122

SaaStr

MAY 29, 2025

At SaaStr + AI Summit 2025, Jason Lemkin and Kyle Norton CRO of $1B+ vertical SaaS leader Owner (where Jason is on the board) did a deep dive on AI in Sales today. Companies like Bamboo HR and Scale AI are already automating their entire sales and revenue operations using AI-powered customer conversation analysis.

GTM 89

GTM Negotiate Cross-sell CRM 89

Martech

OCTOBER 22, 2024

The new offering is available immediately but only to customers in the United States. Salesforce’s own research shows more than 50% of revenue for small businesses coming from digital channels in 2025, up from the current 42%. Management of products, orders, customers, pricing and promotions in one place. Why we care.

Price 122

Price CRM Launch Follow-up 122

SaaStr

MAY 20, 2025

So in any interesting bit of convergent evolution, both Monday and HubSpot have now passed 250,000 customers. Both started SMB (Monday even more so), and Both have now gone more enterprise (Monday even more) But still with the vast majority of their customers SMB. Customer Base : ~258,000 customers across 135+ countries Revenue : $2.63

Customers 106

Customers Non-Profits Education Cross-sell 106

Martech

MAY 21, 2025

With more than 100 product updates released in April 2025, HubSpot continues to double down on what matters most: reducing busywork, improving data accuracy and giving teams more flexibility to get things done their way. Let’s take a look at the April 2025 HubSpot updates we believe will drive the biggest results for your team.

Objectives and Key Results 77

Objectives and Key Results CRM Contact Territory 77

Martech

MARCH 5, 2025

While examples abound of AI agents being used in customer-facing applications, theyre making headway in martech stacks, where they can take requests for data, then reach out to various applications in the stack like the CRM and CDP to get the data and find answers. See the agenda and get your free pass to this online event.

GTM 125

GTM CRM Conversion Market share 125

Martech

OCTOBER 31, 2024

Over the years, Tricolor (where I serve as the company’s Chief Strategy Officer) has successfully used AI and machine learning to enhance multiple business operations, including supply chain management, marketing, underwriting and customer support. These are good credit risk customers; they simply present in different ways.

Objectives and Key Results 135

Objectives and Key Results Retail Finance Launch 135

Salesforce

APRIL 30, 2025

He gives a behind-the-scenes look at Salesforce, showing how the companys core values trust, customer success, innovation, and equality have made it one of the most admired companies in the world. Customer success first: Putting your customers needs at the heart of your business drives long-term growth and loyalty.

E-commerce 88

E-commerce Minimum Viable Product Growth CRM 88

Heinz Marketing

SEPTEMBER 26, 2024

By Lisa Heay , Director of Business Operations at Heinz Marketing Planning for 2025 might be the last thing on your mind—we’re not even done with Q3! First, Understand your marketing goals for 2025. Ensure the marketing budget supports broader company goals for growth, brand awareness, customer retention, etc.

Objectives and Key Results 98

Objectives and Key Results Strategize Growth Start-ups 98

G2

JANUARY 31, 2025

What is CRM software and why is it essential for businesses? Customer relationship management (CRM) software has become an indispensable tool for businesses looking to streamline their customer interactions and boost overall performance.

Customer Relationship Management 99

Customer Relationship Management Relationship Management CRM Customers 99

Martech

NOVEMBER 6, 2024

Updated CRM object merge behavior to be aware of. Deliver in-app customer support with mobile chat SDK. Flexible editing with drag-and-drop areas in custom email templates. This seamless connectivity enhances collaboration across departments, ensuring faster, more effective ticket resolution and improved customer service.

Objectives and Key Results 122

Objectives and Key Results CRM Contact Pipeline 122

Sales Hacker

NOVEMBER 8, 2024

But when it comes to those lengthy security questionnaires, the endless back and forths between you, your security team, and the customer can often cause deals to stall out, leaving your deal at risk and dollars on the table. Before you can rally these advocates, however, you need to establish a foundation of customer loyalty.

GTM 108

GTM Customers Hospitality UX 108

Martech

DECEMBER 18, 2024

zettabytes in 2020 to 181 zettabytes by 2025. Durraze further notes: Marketers are drowning in data from website analytics, CRM systems, social media, email campaigns and transactions. For example, an ecommerce company might get data from its website analytics, CRM, ecommerce platform and social and PPC campaigns, among others.

Objectives and Key Results 107

Objectives and Key Results CRM Drivers/motivators Campaign 107

Martech

JUNE 4, 2025

More than 75% of HubSpot customers are already using ChatGPT, according to HubSpots Q1 2025 AI customer sentiment survey. Using the new deep research connector, those customers will be able to apply powerful research and analysis to their own customer data and context. Email: See terms.

Pipeline 75

Pipeline CRM Launch Technology 75

RingDNA

MARCH 31, 2025

The modern sales ops team is no longer just responsible for reporting and CRM management. Customer lifetime value (CLV) and churn reduction. Sales operations plays a key role in making this possible by: Building scalable workflows for customized outreach. Pipeline velocity and average deal cycle length.

Government 62

Government Cross-sell Objectives and Key Results CRM 62

Martech

NOVEMBER 8, 2024

Your CRM likely holds more valuable insights than you realize. It can help address three key challenges: Data tied to your business: If properly recorded, your CRM tracks all interactions with your business — whether won, lost or disqualified — making it easy to identify trends and patterns. Leverage TikTok search ads.

B2B 130

B2B Objectives and Key Results Cross-sell B2C 130

RingDNA

APRIL 11, 2025

By tracking these call outcomes in your CRM, you can view a report that gives a bird’s-eye-view of a rep’s call outcomes. There may be reps that are dialing less but are simply more efficient at connecting with customers. Inbound sales are quickly changing , year after year, and here are the most important metrics and KPIs for 2025.

Quota 62

Quota Sales Pipeline Contact 62

Martech

JANUARY 8, 2025

It’s also important to note differences between data sources, like GA figures excluding returns while backend CRM data includes them. It also supports the creation of custom report dimensions, such as tactic, audience and channel groupings. stitching together Meta spends with Adobe conversions). Processing.

Government 113

Government Retail CRM Trust 113

Martech

FEBRUARY 18, 2025

Canva and HubSpot today announced a partnership that integrates Canva’s complete design experience and Magic Studio AI tools directly into HubSpot’s customer platform. HubSpot focuses on many of the same teams, which use HubSpot as a CRM , marketing automation platform and more.

CRM 123

CRM Process Customers Technology 123

SaaStr

FEBRUARY 2, 2025

Under his leadership, the company has developed innovative AI-powered solutions for restaurant websites, online ordering, CRM, and marketing automation. A huge congrats to Team @owner for a record start to 2025!! This change is driven by advances in AI technology and changing customer expectations. Sales up 22%! Sales up 22%!

Negotiate 81

Negotiate Price Legal Engineering 81

Sales Hacker

APRIL 4, 2025

Previously, he was the Global VP of Product for SAP, CRM and Sales Cloud. This marks the second pre-seed investment into Mannys companies that GTMfund GP, Max Altschuler, has made – first into Outreach in 2015 and now into Paid in 2025. Share Tag GTMnow so we can see your takeaways and help amplify them.

GTM 99

GTM X-functional Engineering Government 99

Adaptive Business Services

APRIL 16, 2025

I have also created custom fields for personal interests, professional interests, and commonalities. Are you thinking about a CRM? If you would like to explore whether or not Nimble CRM might be right for you, please book a free 30-minute Zoom consultation with me by going to my calendar. Instead Create the contact record.

CRM 62

CRM Contact Start-ups Up-sell 62

Hubspot

MARCH 26, 2025

Sales teams need the right tools, content, and data to talk to customers and close deals faster. If you want to make your sales process easier, this guide will introduce you to five of the best sales enablement platforms in 2025. CRM Integration & Automation. Thats where sales enablement platforms help. Other tools?

Price 53

Price CRM Sales GTM 53

Adaptive Business Services

MAY 21, 2025

There is Another Process Besides the Sales and Buyer Processes I call it the Heres what happens next process and it includes what you will do, when you will do it, and what the customer should expect. Are you thinking about a CRM? They never told me that some amount of ice was normal.

CRM 71

CRM Consult Contact Business Services 71

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. You know how hard it is to get new customers. Why Should You Care about Existing Customers?

CRM 96

CRM Technique Customers Campaign 96

Salesforce

MARCH 20, 2025

It means using smart systems and tools that can handle more customers and information as your business grows. They give extra control and customization options to businesses controlling it through their on-premise datacenter. For SMBs, growing is about being flexible and using what you have in the best way.

Technology 81

Technology Technology CRM Campaign 81

Sales Hacker

MARCH 30, 2025

Previously, he was the Global VP of Product for SAP, CRM and Sales Cloud. This marks the second pre-seed investment into Mannys companies that GTMfund GP, Max Altschuler, has made – first into Outreach in 2015 and now into Paid in 2025. Share Tag GTMnow so we can see your takeaways and help amplify them.

Cold Call 67

Cold Call GTM Objection handling Sales 67

Martech

MARCH 24, 2025

Todays top platforms leverage AI for: Hyper-personalization AI analyzes customer behavior in real-time, crafting highly personalized subject lines, email content and product recommendations. Better customer insights that allow for more relevant and engaging campaigns. This can boost engagement rates. Click here to download!

Gaming 117

Gaming A/B testing Campaign CRM 117