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Why 80 Percent of Companies Lose at Customer Retention

Score More Sales

I’ve been keeping track of my own personal experiences as a consumer, and in the last 10 retail, restaurant, and hospitality interactions, only 2 of them were stellar. Are sales reps and account managers coached on effective listening skills so that prospects and customers really feel heard?

Customers 101
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How Human-Centered Design Inspired My Salesforce Strategy Designer Career Journey

Salesforce

When I got to the hospital, the doctors found I had a brain hemorrhage caused by an underlying tumor. But you need to be served very different content than someone who has just gone through surgery and is staring at hospital walls at 2:00 AM trying to figure out their next steps… like I was. HIT THE TRAILS.

UX 98
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How to Make a Major Career Jump with Brandon Barton

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Brandon Barton , CEO of Bite and a hospitality tech entrepreneur and expert. Brandon Barton is a hospitality tech entrepreneur who has used his experience working in operations at the top hospitality groups to build and scale early-stage tech products that help restaurateurs.

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Breaking the Mental Illness Stigma: 4 Ways to Thrive in Your Career

Salesforce

I experienced a few mental breakdowns—one in high school and then in early adulthood, where I ended up in a hospital. There just wasn’t a lot of architectural thought put into using it as a customer relationship management (CRM) tool. Throughout my life, I could see the signs of my bipolar disorder.

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PODCAST 69: Structuring Your Organization Around Your Customer w/ Megan Bowen

Sales Hacker

The Benefit of Starting Out in Account Management. About Managed By Q [03:30]. Starting Out in Sales in Account Management [25:49]. She spent over a decade building and managing customer and revenue generation teams for leading technology companies. Starting Out in Sales and Account Management.

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Sharing My Mental Health Secrets Was the Best Thing I Ever Did for My Sales Career—Here’s Why

Outreach

It was the worst year of my life, filled with unimaginable loss that culminated in being committed to a mental hospital in December. In a survey by online career database PayScale, sales account manager was ranked as the second most stressful job, with 73 percent of respondents rating the role as "highly stressful."

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9 call analytics platforms for marketing teams to consider

Martech

Key customers include BBQ Guys, DISH Network, University Hospitals and 1-800-GOT-JUNK? Typical industries served include marketplaces, classifieds, directory services, hospitality and digital agencies. For example, a New Lead call goes to the sales team, whereas an Existing Client call may go to their account manager.