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Telco Retail Trends Show Self-Service Demand Skyrocketing – Here Are 3 Ways To Keep Up

Salesforce

Gone are the days of consumers who prefer to visit retail locations to research, upgrade, or purchase their smartphones. Telco retail trends data shows that digital channels are skyrocketing as subscribers bring their entire customer journey online. CSPs are navigating new subscriber buying habits in retail.

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Retail Reimagined: 9 Trends for the Future of Physical Retail

ConversionXL

The chatter of the “Retail Apocalypse” began long before the recent events of a global pandemic. However, the last year has accelerated the need for retailers to go digital, leaving many struggling to adapt. Despite the challenges retailers face, there are opportunities to not only survive but to thrive.

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Remote Support Gives Agents a New Look Into the Customer Experience

Salesforce

A long and frustrating call often ends with the agent scheduling a service appointment. Communications service providers are already benefiting from remote support software as 75% use it for virtual onsite job training. When field service technicians run into complex issues, they can reach out to more experienced counterparts.

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Improve email performance with these AMP strategies

Martech

Schedule an appointment. Scheduling and managing meetings or appointments was always a useful tool in the business world, where apps like Calendly became popular. With Covid-related safety concerns, making appointments also became more prevalent in retail, entertainment and traditional walk-in services.

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Everything You Need to Know About Digital Engagement

Salesforce

You may think an award-winning product or an innovative service with raving online reviews is enough. It certainly helps, but over 85% of customers say a company’s digital experience is just as necessary as its product or services — the highest it’s ever been. Take a clothing retailer, for example.

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Pricing Erosion: Definition, Causes, and How to Avoid It

TrackStreet

In a competitive industry for a specific type of product or service, businesses often engage in pricing wars that lead to a steady decrease in the value of goods. As a new business owner or appointed executive, Pricing Erosion is one of the huge challenges to face and if addressed unskillfully, can lead to bankruptcy or business closure.

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Why we care about mobile marketing: A guide for marketers

Martech

7 common mobile marketing techniques: Short message service (SMS) marketing. Messages can be promotional, service-based, or transactional. For example, a local hair stylist might send information to their customers about a new service they’re rolling out, appointment reminders, or a request for feedback based on a recent visit.

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