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A SaaS Fairy Taleā€¦.

Partners in Excellence

Since the target customers, initially, for these tools were individuals and small teams, the methods others had used in consumer product selling were adapted. Materials explaining the capabilities of the products, demos, 30 day free trials were heavily leveraged. And assembly line process started to emerge.

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Predictable Revenue

Partners in Excellence

If we look at the “founders” of the SaaS concept, it was innovators adapting and assembling bits and pieces of other business models to create a new approach. But that model is no longer serving customers or SaaS companies well, so we need to innovate. Each customer has differing needs, understanding.

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Start With The Customer

Partners in Excellence

When we look at our Go To Customer strategies, we make them more complicated than we need to. Our demand gen, marketing, sales organizational design, sales processes, customer experience—all of it are generally designed around us. And then we “Go To Customer.” ” We inflict our strategy on the customer.

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Our Customers Are Changing Faster Than We Are!

Partners in Excellence

What we fail to recognize in all these conversations is our customers are quietly changing how they buy faster than we are changing how we sell. Yet, sellers are still focused on being purveyors of the same product information that buyers have already studied on the web. As a result, sellers are playing a losing game of catch up.

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Sales Role Specialization

Partners in Excellence

This assembly line process starts with a widget (let’s call them customers), being passed from person to person down the line until they come out closed or on the reject (loss) pile. Ironically, customer buying journeys are designed around effectiveness–solving their problem, not necessarily efficiency.

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ā€œWhy Iā€™m So Interested In Selling,ā€ Don Mulhern

Partners in Excellence

Rather, it requires process, structure, discipline and collaboration with customers to help them improve their business outcomes. And you have the freedom and flexibility to manage your time as you see fit, as long as you are productive in pursuing your goals. Why I Love Sales Dave, I found your question very thought provoking.

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How Do Customers Prospect?

Partners in Excellence

It’s customers prospecting–looking for solutions to their problems. “We are looking to buy electronic components to use in a new consumer product we are developing. ” “We are expanding our factory capacity and need to add a new assembly line, can we talk about your products as a potential solution?”