Sales Pop!

SEPTEMBER 28, 2021

Voice assistants (Amazon Echo, Alexa, Alice, Google Home), thanks to their upgradable functionality, are becoming personal shopping assistants: from finding a product in online stores to buying it with voice control. It allows you to get useful information about your customers: where they came from, their interaction with products, etc.

Retail 52

Retail Growth X-functional Cross-sell 52

Hubspot

OCTOBER 23, 2017

Do you sell to their industry? A qualification framework is essentially a rubric that salespeople can use to determine whether a prospect is likely to become a successful customer. Every customer and every sale is different, but all closed-won deals share commonalities. Does the buyer match the demographics of a given persona?

Sales 101

Sales X-functional Contact Prospecting 101

Heinz Marketing

FEBRUARY 24, 2020

This week’s episode is entitled “ The Importance and Power of Editing: A B2B Masterclass (in 30 Minutes!) ” and our guest is Lisa Gschwandtner , Editorial Director at Selling Power. I won’t get into the inside jokes there but Lisa Gschwandtner from Selling Power Magazine , thank you so much for joining us today.

Pipeline 61

Pipeline Sales Cross-sell Up-sell 61

SaaStr

AUGUST 7, 2020

” Matt Garratt: But then when you start to grow and you start to get these customers, you see some really nice benefits. We have over 1100 customers across the globe. Do you have customers? There’s heavy services, at least 30 to 45% versus best-in-class that want to be less than 10%.” Trisha Price: Yes.

Price 61

Price Retail X-functional Healthcare 61

ConversionXL

NOVEMBER 3, 2016

So while many usability heuristics remain the same in B2B website design and functionality , much of what goes into lead gen, sales, and analysis is different. In other words, you’ll answer questions like: Where in the buyer journey is the person that downloads [X] whitepaper? To what points in the customer journey do they correspond?

B2B 110

B2B Conversion B2C SQL 110

Heinz Marketing

JULY 13, 2020

First time people started talking about a referral culture, and what he wanted to do and actually is doing, is start with his managers and then his sales team, then customer success, and then roll it out through the entire company. But if social selling really was a be all end all, this is when it would prove itself.

Pipeline 82

Pipeline Referrals Cold Call Sales 82

SaaStr

FEBRUARY 4, 2020

We have 1,000 employees across three locations, San Francisco, Denver, and New York, and everything in the past four years has grown by more than 10 X. Our customers, our employees, our revenue. They cross referenced a bunch to come up with the teams that performed the highest, were not the smartest people in the room.

Drivers/motivators 76

Drivers/motivators X-functional Trust Cross-sell 76

SaaStr

JULY 17, 2020

There are some companies that are technology companies that have to do work with them and do target them but that’s not the meat and potatoes of most companies. And so obviously the people that need consumers to spend money for their revenue and then their contribution margin just had no shot of selling things.

E-commerce 75

E-commerce Retail Real Estate Growth 75

Salesforce

JANUARY 31, 2024

Tech sales refers to selling technology as a product or service. Tech sellers typically offer technological solutions to customers’ problems in the form of software, hardware, or information technology (IT) services. In tech sales, you will be expected to: • Prospect for new customers.

Networking 59

Networking B2C Cross-sell Negotiate 59

SaaStr

JULY 15, 2020

There are some companies that are technology companies that have to do work with them and do target them but that’s not the meat and potatoes of most companies. There is in another tale two cities is most of the people that were most affected by the March and April shutdowns were not the people that buy and sell houses.

X-functional 64

X-functional E-commerce Growth Retail 64

Sales Hacker

MARCH 2, 2020

The New Solution Selling. The Little Red Book of Selling. Unbreakable Laws of Selling. The New Strategic Selling. Agile Selling. Spin Selling. Insight Selling. Spear Selling. The Psychology of Selling. Buyer-Centered Selling. Integrity Selling for the 21st Century.

Sales 141

Sales Technique Objectives and Key Results Non-Profits 141

SaaStr

JUNE 14, 2019

241: Dave Kellogg is a leading technology executive, independent board member, advisor and angel investor. In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor.

Strategize 60

Strategize Quota Non-Profits Price 60

SaaStr

APRIL 24, 2020

For vendors going through that digital transformation with their customers, what is the right tone to adopt that is both empathetic and achieves business objectives? Is digital transformation a technology challenge or a behavioral challenge? * 328: Romain Lapeyre is CEO of Gorgias. And that was kind of my entree into SaaS.

X-functional 88

X-functional Strategize Retail Technology 88

Hubspot

AUGUST 8, 2019

Percentage of revenue from existing customers (cross-selling, upselling, repeat orders, expanded contracts, etc.). Average lifetime value (LTV) of user or customer. Cost of selling as a percentage of revenue generated. Customer acquisition cost (CAC). Retention rate of partner customers.

X-functional 96

X-functional Quota Cross-sell Contract 96

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. You can see the full video here , and read the podcast transcript below.

Retail 81

Retail Start-ups Drivers/motivators Up-sell 81

Highspot

MAY 20, 2022

A good sales playbook should tell reps specifically what to know, say, show, and do for any given customer scenario. A sales play refers to a set of best practices designed for a specific customer scenario. What value does this new product provide to the customer? What new content exists for a rep to send the customer?

Territory 52

Territory X-functional Cross-sell Sales 52

SaaStr

JULY 15, 2022

And each of those webinars will probably produce at least one customer if you do it every single week in scale. Fergal Kerins (@FergalKerins): What if the customers you are trying to reach are all giants? How, if no one’s heard of you, do you sell to big companies? But potentially even technology. So, thanks man.

Growth 100

Growth Cross-sell Start-ups X-functional 100

Sales Hacker

APRIL 14, 2020

She helps growth-oriented B2B, SaaS companies design, implement, and optimize their data strategies, business processes and existing tool stacks to support their customers. Reps working from home need to be willing to converse without selling. Today, Jessica helps companies find ways they can optimize their current business processes.

Contract 70

Contract CRM Consult Cross-sell 70

ConversionXL

JUNE 26, 2017

Websites selling different things are different and even if they sell the same products, their target audience might be different. Organize growth into a cross-functional team. If you don’t know your customer well, 99% of your assumptions are wrong. So how to target a customer in this world?

UX 85

UX Cross-sell A/B testing Government 85

PandaDoc

MARCH 7, 2023

It’s a structure of steps that help lead a customer further down the funnel in the most streamlined way possible. This visual aid gives every member of your sales team a big-picture view of the entire selling process. Links or arrows can guide each team member on what to do next, depending on how the customer is responding.

Process 52

Process Objectives and Key Results Pitch Legal 52

SaaStr

MAY 14, 2023

Greenhouse followed a similar path to Talkdesk and should cross $10 million ARR later this year, up from almost nothing at the start of the year. They all started the same day and they sat next to me watched me sell for a month and then I turned them loose. What I mean is that even to sell let’s say, to a customer in London.

Price 97

Price Start-ups Up-sell X-functional 97

Sales Hacker

APRIL 23, 2018

Gary Rhoads is a co-founder of Xvoyant, a sales coaching technology platform. This is the only way to create both predictability and sustainability to the sales function. Why this matters : This provides a custom pipeline metric that accounts for individuality in both goals and win rate. On the cross hair = hitting goal.

Drivers/motivators 78

Drivers/motivators Pipeline Objectives and Key Results X-functional 78

ConversionXL

NOVEMBER 11, 2015

To navigate the list, you can filter out tools based on function as well as for which size company it works best. You can add a custom goal right in the code, and it automatically shows up on the report – you don’t need to create the goal first. Account managers can tier customers.

Conversion 124

Conversion A/B testing UX Consult 124

SaaStr

MARCH 5, 2019

The entire company was told about us selling our chat products Stride and Hipchat to our largest competitor in the space, Slack, four days before the news went out. An online commerce experience that helps customers get started in minutes. Our goal is to make the customer’s entire experience dead simple and delightful.

Objectives and Key Results 63

Objectives and Key Results Cross-sell Trust Product 63

SaaStr

MARCH 5, 2019

The entire company was told about us selling our chat products Stride and Hipchat to our largest competitor in the space, Slack, four days before the news went out. An online commerce experience that helps customers get started in minutes. Our goal is to make the customer’s entire experience dead simple and delightful.

Objectives and Key Results 58

Objectives and Key Results Cross-sell Trust Product 58

SaaStr

JULY 8, 2020

Look, okay, let’s say half your business sells to eCommerce, but 20% sells to live events. Aileen Lee: Yeah, and they’ve got referenceable customers, they’ve got pipeline, they’ve got funnels. Aileen Lee: … the industry’s willingness to adopt technology. Well, do the math in your head.

Pitch 68

Pitch Start-ups Up-sell Technology 68

ConversionXL

APRIL 12, 2017

Finally, day three covered all things customer success and growth. It’s not which variant collects more email addresses, it’s which variant sells more books. Take the steps a customer takes to complete a task (e.g. Then we chart the customer’s happiness / frustration at each step. E.g. “I’m always proud to be a customer.”

Growth 86

Growth X-functional A/B testing Objectives and Key Results 86

Hubspot

MARCH 10, 2016

APIs facilitate the data needed to provide solutions to customer problems. An adjective used to describe companies that sell to other businesses. An adjective used to describe companies that sell directly to consumers. A metric that measures how many customers you retain and at what value. 4) B2B (Business-to-Business).

Networking 78

Networking Non-Profits Engineering Follow-up 78

Heinz Marketing

FEBRUARY 21, 2022

The power of 3 key selling strategies: virtual product tours, ROI validation and customer case studies. How ScienceLogic aims to get the right personalized outcome engagements to targets by building components cross-functionally. People don’t want to talk to seven different vendors and technology providers.

Pipeline 99

Pipeline B2B Inside sales Trust 99

ConversionXL

OCTOBER 4, 2018

Massive, cloud-based repositories of customer interactions, often called data lakes, are the raw source material for predictive analytics applications. the probability of users to click on an ad, to download a whitepaper, to respond to an email, to respond to an offer, and other customer response you define. customer churn.

Sports 131

Sports Clients Engineering Niche 131

SaaStr

AUGUST 19, 2020

I’ve held a bunch of technology leadership roles in startups, in rocket ships and turnarounds, including about 10 years at Google, and just over three years leading efforts at Evernote. So over the course of those 20 or so odd years in technology leadership roles. You have to actually go and talk to your customers.

E-commerce 105

E-commerce Price Start-ups Growth 105

ConversionXL

JUNE 19, 2018

Your customers are ready for the future of commerce. You need high tempo testing and experimentation throughout the whole customer journey. Where is your customer journey captured? It’s all about customer experience. It’s not about technology, but customer centricity + agility, data drivenness.

A/B testing 103

A/B testing Cross-sell X-functional Growth 103