Sales Hacker

FEBRUARY 7, 2025

In this article we dive into a playbook for pricing across different stages of company growth, inspired by Geoffrey Moore’s Crossing the Chasm. As the company expanded its offerings, Nosto introduced modular pricing options, allowing customers to build their own plans by selecting the specific tools and services they needed.

Price 104

Price E-commerce Cross-sell Profit margin 104

Salesforce

NOVEMBER 18, 2024

Financial services firms are bullish on artificial intelligence (AI), and the conversation is shifting from the benefits of an AI strategy to how to implement and realize those benefits while maintaining regulatory compliance and customer trust. How do AI agents in financial services help firms grow business? Let’s dive in.

Service 52

Service Non-Profits Territory Trust 52

Martech

SEPTEMBER 24, 2024

With Gainsight data accessible within the Sales Cloud platform, customer success managers will be able to expand cross-sell and upsell opportunities while sales representatives will be able to incorporate customer satisfaction and product usage insights into subsequent sales cycles. The ChannelEngine integration.

Cross-sell 67

Cross-sell Represent Up-sell B2B 67

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Role of a CRM in your business. Sales Reps.

CRM 128

CRM Service Finance Customer Relationship Management 128

Salesforce

OCTOBER 15, 2024

A sales invoice is a document issued by a seller to a buyer, detailing the products or services sold, quantities, prices, and payment terms. Back to top ) Sales invoice vs. service invoice A service invoice requests payment for a service performed by the seller. What you’ll learn: What is a sales invoice?

Finance 104

Finance Territory Price E-commerce 104

Salesforce

FEBRUARY 19, 2025

Customer service and sales representatives spend a lot of valuable time trying to answer constant inquiries of where is my order? Life Sciences Cloud revolutionizes order management for MedTech organizations by taking advantage of advanced AI capabilities and autonomous agents to extend your workforce and service customers 24/7.

Manufacturing 59

Manufacturing Cross-sell Represent Inside sales 59

Salesforce

FEBRUARY 7, 2022

Leaders must ensure that service agents can provide the same level of service and personalization as customers receive from automated digital workflows. Even better: OOBO often results in opportunities to cross- and upsell. Service agents can cross-sell and upsell with OOBO.

Service 97

Service Cross-sell Customers Drivers/motivators 97

Martech

FEBRUARY 24, 2025

AI agents: Changing the game AI agents represent self-learning, continuously evolving systems that can act on data with minimal human intervention. It might also integrate with external AI services specializing in niche domains like sentiment analysis or image recognition, further enriching the intelligence.

Objectives and Key Results 101

Objectives and Key Results Government Technology Technology 101

SaaStr

MAY 20, 2025

Keys to HubSpot’s Success: The “Hub” Strategy : HubSpot mastered the land-and-expand model, starting with Marketing Hub and strategically expanding to Sales Hub, Service Hub, CMS Hub, Operations Hub, Commerce Hub, and Content Hub.

Customers 109

Customers Non-Profits Education Cross-sell 109

Veloxy

JUNE 21, 2022

Before the pandemic, Salesforce found that most customers were demanding a team selling approach to satisfying their needs. Fast forward to today’s post-pandemic business world, and our research shows that sales teams are starting to put the customer experience first—and team (or collaborative) selling is an integral part of that sales plan.

Sell 189

Sell Inside sales Sports Cross-sell 189

Heinz Marketing

MAY 20, 2024

This model represents the customer journey in three stages: Awareness & Nurturing: The wide top of the funnel represents the stage where potential customers become aware of your brand and its products. One valuable tool for visualizing the customer journey is the bow-tie funnel. Every role is as important as the next.

B2B 127

B2B Cross-sell Customers GTM 127

Score More Sales

AUGUST 5, 2011

Social Selling and Brand Building Dogs and Winners From a Cross-Country Drive. How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? Isn’t that what good sales and customer service is SUPPOSED to do? Consulting.

Cross-sell 64

Cross-sell Sell Cold Call Non-Profits 64

SaaStr

MAY 28, 2025

It never had a downturn, and just keeps on growing at top-tier rates, selling both to SMBs and now larger enterprises. This is what 12x ARR selling to SMBs++ looks like. This upmarket movement isn’t just about customer counts – larger customers now represent a significantly higher percentage of total ARR.

Non-Profits 76

Non-Profits Profit margin Cross-sell Represent 76

ConversionXL

MAY 3, 2017

This segment represents newsletter subscribers, or leads who haven’t made a purchase from your store yet. They promoted their new yarn subscription service to potential customers using custom audiences. This segment represents customers who have made one purchase. Upselling and Cross-selling ( Image Source ).

Customers 133

Customers E-commerce Cross-sell Represent 133

Salesforce

AUGUST 31, 2022

If field service agility isn’t currently a priority for your business, it should be. On the flip side, a lack of agility can wreck the reputation your company has worked so hard to build and frustrate your frontline service team. ” How can you improve your organization’s field service agility? Start at the top.

Service 98

Service Appointment Cross-sell Technology 98

Partners in Excellence

APRIL 18, 2013

We may measure them on retention, we may have goals for growing the business with our existing customers through cross sell, upsell, expanding our relationships. The customer service representative that makes the customer feel like she’s being inconvenienced by your call and questions about how to use the product.

Customers 126

Customers Manufacturing Cross-sell Legal 126

Partners in Excellence

APRIL 5, 2024

For the past month, I’ve been publishing stories on “Why I’m So Interested In Selling.” Some have had long careers in selling, some are relatively new. They come from all over the world, they represent B2B, technology , basic materials, SaaS, industrial products, professional services, B2B2C and B2C.

Sell 143

Sell Cross-sell Drivers/motivators Education 143

Martech

MAY 5, 2022

The buyer persona is the fictional personality marketers create that represents a specific type of user who interacts with their brand. In contrast, the ICP is a description of customers who will benefit from your product or service. Implement personalized cross-sell campaigns. Click here to download!

Customers 127

Customers Cross-sell Gaming Up-sell 127

Hubspot

SEPTEMBER 26, 2012

According to the research, the most common causes of these calls were: Customers chasing information about deliveries, how to apply for a particular business service, or being unsure as to what is due to happen next in the purchase cycle, and when. How Real Companies Use Content to Improve Their Customer Service.

Service 78

Service Customers Education Legal 78

Salesforce

MAY 12, 2025

In fact, according to Salesforce’s State of Sales report, 80% of sales representatives say their leadership is prioritizing long-term customer relationships over short-term wins. It does this by accounting for three components: Expansion revenue: Revenue gained through upselling or cross-selling to existing customers.

Cross-sell 59

Cross-sell Territory Finance Contract 59

Heinz Marketing

MARCH 9, 2021

The key to a good sales enablement strategy is knowing how to use the same people, products, and services, and aiding them to customize their selling approach to a targeted audience. Using this technology will not only demonstrate that your service is different and state-of-the-art, but will leave a lasting positive impression.

Teamwork 138

Teamwork Cross-sell Technology Technology 138

Martech

OCTOBER 5, 2023

It can display frequently bought products to facilitate cross-selling and upselling. Order placement in the service console Customer service representatives can now place orders for customers directly from their service console without requiring an Order Management license.

Cross-sell 128

Cross-sell B2B User Experience Represent 128

Martech

MARCH 1, 2024

I see three drivers behind this stunning change: COVID-19, where personal selling was crippled and “retention is the new acquisition” became the latest catchphrase. Any dissatisfaction in product, service or overall experience creates an unbridgeable gap in retention efforts. It didn’t even make the Sagefrog priority list in 2022.)

B2B 135

B2B Cross-sell Pharmaceutical Account management 135

Veloxy

FEBRUARY 22, 2023

Field sales is a critical aspect of many businesses’ sales strategies, with representatives and managers working in the field to meet with customers and close more deals. Zippia reports that there are over 731,605 field sales representatives and 127,122 field sales managers currently employed in the United States.

Represent 130

Represent Objectives and Key Results Sales Inside sales 130

Hubspot

MARCH 7, 2018

Upsell/Cross-Sell Rates. Instead, they rely heavily on their field representatives to be their eyes and ears. If sales volume is large in region A, perhaps there is a higher demand there, in which case you can focus on customizing certain products and services for that region. Upsell/Cross-Sell Rates.

Territory 101

Territory Cross-sell A/B testing Promote 101

Heinz Marketing

APRIL 14, 2022

CMO (Chief Marketing Officer) tenures have often shrunk to 2 years while B2B marketing has morphed away from a function responsible for events, creatives, and messaging that pushes product or service messages to drive awareness with prospects and customers. Action #1: Cross-functional Alignment with Common KPIs. Customer Obsession.

B2B 116

B2B Cross-sell Education Strategize 116

Salesforce

FEBRUARY 3, 2025

You’re not selling tools or closing contracts; you’re offering solutions and building partnerships. Account A business, customer, lead, or prospect a company engages with to sell products or services to. You don’t push the cheapest option; you position what’s cost-effective.

Objectives and Key Results 52

Objectives and Key Results Pipeline Cross-sell SQL 52

Partners in Excellence

AUGUST 30, 2022

They had invested a lot in training, content, and other programs to support the account based selling focus. Sometimes, I think we make Account Planning and Account Based Selling more complicated than it needs to be. Account based selling is no different. These all represent new customers within the account.

Sell 129

Sell Territory Cross-sell Referrals 129

Veloxy

AUGUST 31, 2023

And while you can always push a product for the sake of selling it, you’ll only sell it once. They may have a written statement with the price, variants, product details, services, and other information required to complete the transaction. Maybe you’re selling the right products to the wrong audience in the wrong market.

Outside Sales 130

Outside Sales Pipeline Inside sales Cross-sell 130

Martech

OCTOBER 20, 2022

These models will support customer data activation for brands in the automotive, CPG, communications, financial services, healthcare, high-tech, and utilities industries. Its customer base includes some 60 million small businesses and it wanted to cross-sell to them. Marketing maintenance management. Tarkoff disagreed.

Launch 109

Launch Cross-sell Manufacturing Healthcare 109

ConversionXL

NOVEMBER 6, 2015

Main problem: understandable, consistent cross-tool reporting. You need someone to put in the time to conduct cross-browser and cross-device testing for each variation before starting the experiment. This way, you reduce the risks associated with cross-device pollution. Run tests separately for each type of device.

A/B testing 133

A/B testing Cross-sell Campaign Represent 133

Salesmate

JULY 8, 2020

The amount of time it takes to turn a lead into a customer will depend on the service you are offering, and the price of that service. If you’re serious about applying this approach, I recommend you buy the book Sell Like Crazy , by Sabri Suby. If you’re meeting a company representative, research their organization.

Pipeline 126

Pipeline Negotiate Objectives and Key Results Contract 126

Martech

FEBRUARY 7, 2022

Bringing together the measurement capabilities of these companies will aim at establishing a new standard for cross-platform measurement, or a “total view” at scale. TVSquared provides measurement for brands, agencies, publishers and broadcasters on six continents. Read more: Innovid becomes Olympics ad management partner.

Cross-sell 98

Cross-sell Represent Up-sell Closing 98

Heinz Marketing

JANUARY 25, 2022

Every customer represents future value to your organization, so it’s crucial to understand how your team can nurture current customers and develop lasting partnerships that enhance your bottom line. Be adaptable to different services and offerings based on your customers’ needs.

Growth 109

Growth Customers Repeat business Cross-sell 109

Partners in Excellence

SEPTEMBER 10, 2012

They represent strategic priorities and initiatives for the organization and the organization needs to align resources and commitments to support the implementation and execution of these strategies. There really are a few core strategies that companies look at: How do we find more stuff to sell within our current sweet spot?

Non-Profits 110

Non-Profits Manufacturing Cross-sell Education 110

Salesforce

JUNE 26, 2024

With today’s customers expecting seamless service, personalized interactions, and solutions that anticipate their needs, smooth partnerships – including those between sales and service – within businesses are crucial. experiences. What better way to pave the path to purchase than by getting rid of data silos?

Service 52

Service Cross-sell Profit margin Strategic planning 52

ConversionXL

NOVEMBER 27, 2018

Our psychological default is for “ post-purchase rationalization ,” a cognitive bias whereby someone who has purchased a product or service overlooks any faults or defects to justify their purchase. For industries like hospitality, the perception of thoughtful and attentive guest service (i.e. Pitch an upsell or cross-sell.

Cross-sell 133

Cross-sell Hospitality Referrals Real Estate 133