ConversionXL

MARCH 29, 2017

Sean Ellis coined the term “growth hacking” way back in 2010. High-growth companies simply have something most companies don’t, right? High-growth companies simply have something most companies don’t, right? Some secret growth hack or silver bullet that skyrocketed them to household names.

Growth 123

Growth Process Objectives and Key Results A/B testing 123

SaaStr

AUGUST 15, 2020

Customers bought because they thought their organizations needed this functionality, and so they wrote the checks for Year 1, and even Year 2. But the end-user usage just never appeared … In SaaS, it actually takes until Year 3 for your customers to churn out from low engagement / low usage.

Customers 106

Customers X-functional Price Launch 106

Sales Pop!

SEPTEMBER 28, 2021

8 Must-Have Ecommerce Tools for Rapid Retail Growth. Voice assistants (Amazon Echo, Alexa, Alice, Google Home), thanks to their upgradable functionality, are becoming personal shopping assistants: from finding a product in online stores to buying it with voice control. All they have to do is click on the item they like in the video.

Retail 52

Retail Growth X-functional Cross-sell 52

Martech

AUGUST 28, 2023

Martech is cross-functional by definition. For martech to be successful, you need cross-functional alignment and support for the solution. And by people, I mean thinking about the best customer experience, working with various teams and learning from diverse perspectives — technical, analytical and creative. IT/engineering.

X-functional 96

X-functional Angle Government Education 96

SaaStr

OCTOBER 3, 2023

PST, Bo Borland, founder, and CEO of playbuilt, shares four steps for creating repeatable success at every stage of growth, specifically in B2B Enterprise. Let’s look at Borland’s approach to aligning and executing B2B team selling motions for a rinse-and-repeat process for growth. Why is teaming the new selling?

B2B 90

B2B GTM Objectives and Key Results X-functional 90

SaaStr

MARCH 26, 2024

Trust is a big deal with customer support. One SaaStr fan asked what role company employees play with AI and providing accuracy to customers. “95% It’s challenging to find super high-quality folks unless you’re in B2C, where customer support is sales. It’s tough for folks to staff these functions. Is SaaS dead right now?

Price 94

Price X-functional Growth B2B 94

SaaStr

APRIL 2, 2023

Mistake: On the other hand… not betting on the team that got me there “Everything will be fine once we get a new head of [X]” -every startup CEO ever (also me, frequently) When you launch a company, the initial team is usually whoever you can get. For this one deal, we just need to do X. Invest in back-office systems early.

X-functional 105

X-functional Clients Growth Start-ups 105

SaaStr

NOVEMBER 8, 2023

In SaaS, we talk a lot about hyper-growth, uber-successful companies, but many founders, including hyper-growth founders, make mistakes over and over. The whole thing falls apart if you have a vision as a founder or functional leader and the people underneath you don’t believe the same things. It becomes a house of cards.

X-functional 94

X-functional Contract Growth Quota 94

Martech

OCTOBER 20, 2022

He accounts the exponential growth to the massive adoption of martech that is happening across organizations of all sizes. The explosive growth happening within marketing operations can be attributed to the fact that, as a function, it is what “keeps the trains running” for marketing technology teams, according to Brinker.

X-functional 92

X-functional Objectives and Key Results Technology Technology 92

Search Engine Land

MARCH 29, 2024

The good news is that a project management methodology called “Agile” can help cross-functional teams self-organize and collaborate more effectively. In this method, all the work is completed upfront and customer feedback is gathered afterward. It enables teams to learn from customer feedback and incorporate on-the-go improvements.

X-functional 96

X-functional Objectives and Key Results Meeting Engineering 96

Search Engine Land

OCTOBER 10, 2023

It’s no longer just about being present, but being discoverable, chosen and seamlessly integrated into the intricate web of customer journeys. This article explores findability and how a robust omnichannel findability strategy can help brands create meaningful and lasting customer relationships. Demand growth rate.

Objectives and Key Results 109

Objectives and Key Results X-functional Intrinsic Construction 109

SaaStr

NOVEMBER 21, 2023

They want employees and customers to have the best possible experience. Back in the day, AI was “Press 1 for x. Press 2 for x. Many businesses have customers all over the world, and sometimes, they may not speak English. Leveraging AI helps you achieve scale while still serving the needs of a broad customer base.

X-functional 90

X-functional UX User Experience Gaming 90

Search Engine Land

MAY 7, 2024

Figure 1: Brand and non-brand keywords overview (Source: Semrush) Figure 2: Organic traffic growth (Source: Semrush) Figure 3: Brand search and traffic (Source: Semrush) Non-brand keyword CTR Ranking in the top three positions in Google generates the vast majority of clicks (Figure 4). The x -axis shows U.S.

CTR 91

CTR Electricity Real Estate X-functional 91

PandaDoc

APRIL 12, 2022

Customer success metrics are the bread and butter of the SaaS industry, especially when it comes to business operations. In many cases, all aspects of the business — from product expansion to feature development — revolve around customer metrics and feedback. 7 customer success metrics for SaaS. Customer Effort Score (CES).

Customers 52

Customers X-functional Promote Price 52

SaaStr

FEBRUARY 27, 2024

Magic Number is your growth in ARR over a quarter divided by the sales and marketing spend in the prior quarter. The magic number is a key measure of financial health for any SaaS company, and it has significant implications for your company’s ability to not only drive profits but also its ability to drive growth.

Go To Market 89

Go To Market GTM Non-Profits Quota 89

Martech

MARCH 21, 2023

Why your tech stack ROI is worse than it should be In the last three years, my company has conducted over 500 calls with HubSpot customers about their platform setup, spend and optimization. To keep up, you must continually read product updates, beta launches and more to learn how your tech stack functionality is expanding.

X-functional 90

X-functional Negotiate Contract Technology 90

Martech

JULY 7, 2022

X-Axis: A range of skills from a focus on technology to creativity and arts. Psychologists – Are now increasingly responsible for “reading customers’ minds,” i.e. interpreting customers’ interest through intent data and digital engagement. They are not mutually exclusive! Experimentation is their specialty.

X-functional 89

X-functional Legal Campaign Negotiate 89

Sales Hacker

SEPTEMBER 22, 2023

This combined approach helps users experience the full functionality initially and, if they don’t upgrade, the transition to the free plan with limited features can highlight the value of the paid service, encouraging them to upgrade. Focus on customer success. Remind users to upgrade at every turn.

GTM 89

GTM X-functional Inside sales User Experience 89

ConversionXL

APRIL 12, 2017

Finally, day three covered all things customer success and growth. Take the steps a customer takes to complete a task (e.g. Then we chart the customer’s happiness / frustration at each step. Combine qualitative usability research and quantitative custom metrics (not metrics that come out of the box). book a hotel).

Growth 86

Growth X-functional A/B testing Objectives and Key Results 86

SaaStr

MARCH 12, 2019

He provides an in-depth guide to driving revenue growth at your company and what to expect at each stage. The three stages are product-market fit, then go-to-market fit and lastly growth and moat. Awesome revenue growth on the X axis, awesome revenue retention on the Y. Thirty, 50% revenue growth. Growth and milk.

Growth 84

Growth Cross-sell Contract X-functional 84

SaaStr

DECEMBER 6, 2023

Their co-founder, Dylan Smith, handles many functions of the business, like finance. The other part of the business Aaron needs help with is the GTM operation — customer success, marketing, all of the international global operations, sales, and consulting. Then, only a certain percentage of customers are using it.

X-functional 83

X-functional Non-Profits GTM Price 83

Lead Fuze

JULY 6, 2023

Pinpointing customers’ issues is an essential move in boosting your product or service, increasing customer gratification, and eventually aiding the development of your company. In this blog post, we will delve deep into various strategies on how to identify customer pain points effectively.

Customers 52

Customers Clients Lead generation X-functional 52

SaaStr

MARCH 3, 2021

Maybe even in the not-so-early days But if you are 10x better at (x) One Important Thing that (y) customers value and will pay for, that’s enough. It’s only a subset of critical functionality that customers will pay to have implemented 10x better than an existing, trusted vendor. Brand extensions. Carpe diem!

X-functional 140

X-functional Trust CRM Product 140

Sales Hacker

NOVEMBER 28, 2017

For years, our hiring strategy for the HubSpot customer support team was simple. This simplistic model of growth worked to get the support team to about 25 people. We had funding, an accelerating sales team and customer count, and awesome tech. And at least for me, I never even saw the growth storm coming. Simple, right?

Customers 80

Customers X-functional Growth Start-ups 80

Gong.io

JUNE 23, 2022

Let’s geek out for a second, and write down a formula for how companies obtain new customers: New Customers = # Leads * Close Rate. So, they close 200 customers. . So, they close 242 customers—roughly 20% more than Company A (21%, to be precise). Revenue = # Leads * Close Rate * Average Revenue Per Customer.

X-functional 62

X-functional Finance Price Engineering 62

SaaStr

FEBRUARY 14, 2021

A customer base made up of Very Small Businesses and individual business purchasers in slightly larger companies. The key is a combination of (x) churn and (y) value. There are exceptions.) So t hat means maybe your customer lasts 8-10 months , maybe a bit longer but not too much. a month at best, to 3.5%

Service 102

Service X-functional Start-ups Up-sell 102

ConversionXL

SEPTEMBER 3, 2021

Building a sustainable customer experience that goes beyond conversion rates is key. Now, customers expect to be able to make transfers between accounts, pay other people, and alert their banks to fraud. Lowering your customer acquisition costs (CAC). Define goals with continuous growth in mind.

UX 121

UX X-functional A/B testing Follow-up 121

Martech

APRIL 8, 2022

But, as businesses digitized their customer experiences, marketing operations became strategic advisors to not only the CMO but also key cross-functional partners in product, IT, customer service, etc. MOps leaders now orchestrate business and customer outcomes at the modern intersection of art and science.

X-functional 109

X-functional Technology Technology Strategize 109

Hubspot

DECEMBER 10, 2019

Early-stage companies often cast too wide a net when defining their target customer base. Honing in on the most valuable accounts and customer stakeholders has helped me accelerate B2B sales at each of these. Create an ideal customer profile. Type of product sold (e.g. a direct manufacturer). A mutual goal (e.g.

Customers 74

Customers Manufacturing X-functional Strategic planning 74

SaaStr

FEBRUARY 11, 2020

Aaron Ross discusses inbound and outbound sales and how to integrate Sales and Marketing Teams to re-ignite growth. What I was going to talk about today is the playbook for reigniting or even igniting growth. Really, I’ve worked with lots of companies and really been fascinated with how do you repeat growth? Good job guys.

Growth 75

Growth Niche Hospitality X-functional 75

The 5% Institute

AUGUST 7, 2023

The role of an account manager goes beyond mere customer service – it involves nurturing client relationships, driving revenue growth, and enhancing a company’s reputation. Cross-Functional Collaboration Successful account management often requires collaboration with diverse teams , such as sales, marketing, and customer support.

Account management 52

Account management Negotiate X-functional Cross-sell 52

Sales Hacker

JULY 31, 2023

Pro tip: For increased accuracy, you can go to the “Role” filters section and add specific job titles or a function. So I either choose “Human Resources” in the ‘Function’ filter, or add in several keywords in the ‘Current job title’ filter, like “HR,” “people,” “human resources,” or “culture.” Look below “Account History.”)

X-functional 52

X-functional CRM Sales Lead generation 52

Search Engine Land

OCTOBER 28, 2022

do X, doesn’t mean X will work for Bob’s Hardware or Bob’s Finance Co. A solid understanding of business, business processes, workflow automation and cross-functional alignment is worth gold in this segment.” Just because eBay, the BBC, Amazon, etc. ” 12. Inquisitiveness.

UX 126

UX X-functional Angle B2C 126

Salesforce

DECEMBER 6, 2023

By doing so, I’m more flexible and capable of change and growth. You deliver on four core responsibilities: supporting users, managing data, maintaining security standards, and delivering functional analytics. Production is where your users, customers, and integrations to other systems work. Always be release-ready.

X-functional 110

X-functional Trust Technology Technology 110

Heinz Marketing

MAY 16, 2022

This week’s show is entitled, “ New Insights & Benchmarks for Customer Experience “ and my guest is Alan Gonsenhauser , Principal & Founder at Demand Revenue. Tune in to hear more about prioritizing the customer experience and learn: the difference between the infinite loop of prospect experience and lead management.

Pipeline 93

Pipeline Referrals X-functional Cross-sell 93

SaaStr

JULY 2, 2020

348: Kurt Muehmel is the Chief Customer Officer @ Dataiku, the platform democratizing access to data and enabling enterprises to build their own path to AI in a human-centric way. As for Kurt, he joined the company over 5 years ago and has risen from AE to VP EMEA to VP Sales Engineering to today as Chief Customer Officer.

Customers 111

Customers Contract Price Education 111

Martech

JUNE 21, 2023

I was working in engineering for a high tech company and realized that growth within that company, in an engineering role, was not going to be available to me. But for other products, leveraging AI just for the sheer scale of crunching data, then you’re not leading with, I need an AI-driven x — an AI-driven data warehouse, for example.

X-functional 99

X-functional Technology Technology Construction 99