SalesBlog!

JULY 4, 2022

Pretty easy sale. I just wanted to pick it up when all the work was finished. I hang up with him and call the manager. “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

Service 52

Service Sell Customers Drivers/motivators 52

Salesforce

FEBRUARY 14, 2022

Think about the business model Apple was introducing: We’re going to get some really expensive real estate, then we’re going to build a really expensive store, we’re going to fill it with lots of expensive payroll, and we’re going to do it to sell a commodity that has an 8% to 10% margin. Let’s do free classes.

Service 98

Service Customers Electricity Real Estate 98

Partners in Excellence

FEBRUARY 28, 2024

Introduction: Several weeks ago, I wrote, “ Sellers, Are You Really Interested In Selling? ” My good friend, Christian Mauer , challenged me, “Dave, why are you so interested in selling?” ” It was a great question and he caused me to reflect, I wrote, “ Why I Am Obsessed With Selling.

Customers 113

Customers Contract Consult Electrical Engineering 113

Veloxy

NOVEMBER 30, 2023

Despite discussions of outside sales dying, field sales are far from obsolete. Outside sales remain invaluable to companies, even as we move towards hybrid models. A 2023 study revealed that field sales teams outperformed their inside counterparts by 14%. In this guide, we’ll explore field sales enablement in-depth.

Objectives and Key Results 279

Objectives and Key Results Territory Inside sales Cross-sell 279

Veloxy

DECEMBER 28, 2023

The world of sales is vast, and if you’re a sales professional, you’ve likely been exposed to both inside and outside sales roles. However, if you’re considering a transition to outside sales or simply want to elevate your field selling game, you’re in the right place.

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Outside Sales Cold Call Represent Objectives and Key Results 242

Hubspot

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. When we think about online selling, we usually think about selling products like clothing or electronics. How to Sell Services Online 1. Or just a limited selection to start?

Service 87

Service Sell E-commerce A/B testing 87

Search Engine Land

FEBRUARY 8, 2024

In this article, we’re going to clear it all up. You’ll learn exactly why and how SEO supports brand growth, sales, and leads. Light buyers are consumers who make occasional or infrequent purchases of a particular product or service. I knew who they were, as they’d shown up in my research. Let’s dive in.

Service 126

Service Engineering Growth Trust 126

Sales Gravy

SEPTEMBER 16, 2023

Delivering A Next-Level Customer Experience In this Sales Gravy Podcast, Jeb Blount talks to Clare Dorrian, SugarCRM's CMO, about putting people first, building human connections, and prioritizing the customer experience in a saturated market. In a highly competitive market, differentiation is key.

Customers 96

Customers Sports Pipeline Promote 96

Veloxy

MARCH 23, 2023

Understanding why one prospect became a customer while another went elsewhere will be key if you expect to make your sales process stronger for future bids. 15 Questions to Ask in a Win-Loss Analysis The 5 Rules of Successful Post-Decision Interviews Let’s start reinforcing your sales process!

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Process Objectives and Key Results Sales Up-sell 244

Veloxy

FEBRUARY 13, 2023

Did you know that asking questions makes it more likely for customers to approve of you? Open ended sales questions are a crucial aspect of the sales process. They allow salespeople such as yourself to better understand the customer’s needs, goals, and challenges. What are open ended sales questions?

Objectives and Key Results 246

Objectives and Key Results Sales Objection handling Follow-up 246

Veloxy

APRIL 12, 2023

Are you interested in a career in solar sales? But selling solar isn’t easy – it requires knowledge, skill, and persistence to convince customers to invest in this renewable energy source. In this article, we’ll share 20 solar sales tips to help you close more deals and become a successful solar salesperson.

Referrals 246

Referrals Finance Objectives and Key Results Sales 246

Salesmate

DECEMBER 4, 2020

Customer experience is the heart of any business. The kind of support you provide to your customers is as important as your services. Hence, every business needs a helping hand that makes sure they provide the best experience to their customers and create a repeatable cycle of customer satisfaction. Sales Reps.

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CRM Service Finance Customer Relationship Management 128

Sales Nexus

JULY 20, 2021

As new industries cropped up, email marketing services changed. Almost 24 months into the pandemic, marketers and sellers continue to engage customers. Despite all odds, they continue to do email marketing services from home. That’s what a customer told me last week. Nothing Happens Until You Sell Something.

Service 97

Service Objectives and Key Results A/B testing Meeting 97

Veloxy

FEBRUARY 15, 2024

Looking for the best sales podcasts to boost your numbers and master the art of the deal? Whether you’re a rookie learning the ropes or a vet hunting innovative tactics, our curated guide to essential sales podcasts is your ticket to leveling up your sales game.

Gaming 233

Gaming Sell GTM Technique 233

Sales Pop!

APRIL 5, 2022

Many people who love creating and innovating struggle with the marketing and sales side of things, but entrepreneurs need to understand how making a sale and generating leads work. The best companies for customer service know and understand the needs of their customers. 5 Things You Can Do to Serve Your Customers.

Service 52

Service Customers Clients Promote 52

Martech

NOVEMBER 29, 2023

Marketers who think of their customers’ and prospects’ best interests in everything they do tend to create marketing that resonates better and is overall more effective. While most marketers believe they’re customer-centric, certain behaviors demonstrate it. Let’s look at five ways to prove your team focuses on customers.

Customers 95

Customers A/B testing Campaign Up-sell 95

Search Engine Land

FEBRUARY 14, 2024

Online shopping is a dynamic experience for customers, sparked by the awareness of a specific need or desire. As explored in “Mapping the customer journey for SEO and marketing success,” understanding your customers’ purchase path is vital. What is a customer journey map for ecommerce?

Customers 102

Customers User Experience Referrals B2B 102

Salesforce

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. According to the Occupational Safety and Health Administration (OSHA) , companies that prioritize safety build trust with customers. As a field service leader, safety is No. This can boost customer satisfaction scores.

Service 98

Service Cross-sell Appointment Electricity 98

Salesforce

JANUARY 3, 2024

It’s a challenging time for streaming services. Nearly half of consumers say streaming services are too expensive and nearly a third plan to trim back on their subscriptions, with prime demographics leading the way on the cutbacks — 62% of millennials and 57% of Gen Z. But those days appear to be numbered.

Service 52

Service Sports Promote CRM 52

SaaStr

NOVEMBER 18, 2023

Dear SaaStr: What are some best practices for selling a new product/service to your existing SaaS clients? Here’s the bottom line: if your NPS is say > 40 or so, a significant portion of your customers love you. If your NPS is say > 60 or so, a ton of your customers love you. Have customer success do a soft sell.

Product 97

Product Sell Customers CRM 97

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. Sales customer insights. This is important for anyone who prospects or handles inbound calls – could be both inside sales and field sales.

Conversion 109

Conversion Customers Drivers/motivators Sales 109

Search Engine Land

APRIL 14, 2023

Your service pages, especially if you operate entirely online, have a huge job to perform. They need to effortlessly convey exactly what you do, what you offer, and how your services benefit your ideal customer. Luckily, you don’t have to start from scratch whenever you want to create a winning service page.

Service 97

Service Objectives and Key Results Construction Engineering 97

Partners in Excellence

SEPTEMBER 12, 2022

I’ve been writing a series on the importance of systems thinking in buying and selling. Our customers have different systems–most are focused on accomplishing the objectives of their functional organizations and those of their enterprise. As a result we and our customers have a huge challenge.

Customers 117

Customers Up-sell Follow-up Sell 117

Martech

APRIL 20, 2023

Customer experience is the most important and toughest part of marketing. CX involves every interaction current and potential customers have with a brand — from customer service to packaging to digital presence to physical store maintenance to positioning around external events and much, much more. You need expert help.

Customers 109

Customers Non-Profits GTM Consult 109

SaaStr

JUNE 21, 2020

Q: Can B2B sales ever be 100% automated? It is called self-service. And it works great, up to a point. Do you want to sell deals much more than $299 / month? Do you want to close more of the potential seats / revenue up front? Do you want to close more of the potential seats / revenue up front?

Service 121

Service Up-sell B2B Start-ups 121

Adaptive Business Services

SEPTEMBER 1, 2021

In an earlier article I spoke a bit about returning to my roots … selling. My roots also include the industry that I still consider to be the highlight of my almost 45 year B2B sales and management career … signage and, starting today, we are offering specialized sign sales services to this market segment. Stay tuned!

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Service Electricity CRM B2B 71

Sales Hacker

MARCH 28, 2023

Building an outbound sales strategy can be challenging. Your ideal customer profile (ICP). Define exactly who you’re selling to, and you’ve got a solid foundation for growth. What is an ideal customer profile (ICP)? Ideal customer profile example: This template gives you an idea of the information you might include.

Customers 107

Customers Contract Up-sell Territory 107

SalesPop

MARCH 20, 2022

In this Expert Insight Interview, Brent Keltner discusses how to transition elegantly from sales to customer success and develop that as a continuum. This Expert Insight Interview discusses: How customer success has changed in the subscription-based economy. Customer Success. They are key to ramping up the foundation.

Customers 98

Customers Contract Sales Account management 98

Heinz Marketing

JANUARY 27, 2023

By Brittany Lieu , Marketing Consultant at Heinz Marketing What is a sales opportunity ? By most definitions, an opportunity is a qualified prospect that has a high likelihood of becoming a customer. Whether your organization leans closer to or farther from the mature side, there is always room to refine your selling process.

Customers 110

Customers B2B CRM Pipeline 110

Martech

FEBRUARY 14, 2023

It is if your products and services are better than anyone else’s for the price. Lovable brands embrace customers even when they aren’t in the mood or the market to buy. In dozens of ways, these brands show they appreciate shoppers for more than their lifetime customer value.

Customers 128

Customers Retail Cross-sell Campaign 128

Understanding the Sales Force

MARCH 20, 2024

Although this is an article about sales process, the first two paragraphs have more to do with religion than sales. I’m sure by now you’re thinking, but Dave, what the heck does that have to do with sales process? Similarly, many prospects are also non-believers in your product or service.

Process 133

Process Pipeline Sales Gaming 133

SaaStr

JUNE 7, 2021

If a sales rep closed a deal, A customer success manager should take it over. An open question around smaller customers is how do you staff up Customer Success for them — if at all. Many founders wrestle with the question of if they can really afford customer success professionals for their smaller customers.

Customers 126

Customers Sales Service Sales Support 126

Sales Pop!

OCTOBER 31, 2023

As an entrepreneur, you want to pour your energy into your brilliant product and delighting customers. Read on to see why startup bookkeeping services are such an invaluable asset. Will it attract customers? Also, as you hire more staff, an accountant sets up payroll processing and ensures compliance.

Service 52

Service Finance Referrals Growth 52

Salesforce

NOVEMBER 29, 2023

Channel sales — or selling through partners — represents 75% of the world’s commerce, according to Forrester. This approach helps companies accelerate sales and grow revenue without adding to their headcount, a move that’s increasingly important during economic uncertainty. What you’ll learn: What is channel sales?

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Manufacturing Retail Territory Sales 111

Spiro Technologies

MAY 8, 2024

Transcript Paula Gamer: My mother was in sales. And they get, “What do you want to do when you grow up?” And I am like, “I want to be in sales.” It’s like, “Well, what do you want to sell?” I don’t care, I just wanted to be in sales because my mother was. Probably our oldest customer is Watkins.

Customers 59

Customers Manufacturing Up-sell Cross-sell 59

Highspot

JANUARY 18, 2024

Customers crave fast, clear, and hassle-free buying experiences. Lengthy sales pitches often fall short. But with SNAP selling’s concise and customer-centric approach, you can enhance sales performance by reducing stress and focusing on needs. What Is SNAP Selling? What Is SNAP Selling?

Sell 52

Sell Real Estate Customers Healthcare 52

Martech

APRIL 24, 2023

I picked up and heard her say, “It’s purple!” ” We eventually got it sorted out and did not end up driving a purple Dodge Durango. Still, while the initial buying experience was painless, the service and delivery itself were a disaster, ensuring that the next round of car buying would be much different.

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B2B Customers Cross-sell Clients 100