Remove Launch Remove Relationship Management Remove Service
article thumbnail

Salesforce launches new, ‘more trustworthy’ generation of AI bots

Martech

Yesterday, Salesforce launched Agentforce — generative AI bots the company says can be trusted to take action on their own. Those agents are: Campaign Optimizer manages and executes full campaign lifecycles. Service Agent replaces chatbots in handling customer service and replaces chatbots. Processing.

Launch 118
article thumbnail

3 Ways AI Agents Bridge the Gap Between Remote and In-Office Workers

Salesforce

This capability is particularly valuable in the context of AI and remote work, where seamless communication and efficient task management are crucial. Agentforce is Salesforce’s suite of tools, services, and actions to help companies quickly build and deploy such agents. Consider a team working on a product launch.

CRM 105
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways To Build Trustworthy AI Agents

Salesforce

An AI service agent might have topics defined that handle order status, warranties, returns, refunds, and exchanges — and anything else gets escalated in a human’s queue. For example, ASDR does this by copying a sales manager on each agent’s email. Collectively, topics define the range of capabilities an agent can handle.

Trust 111
article thumbnail

How the Atlas Reasoning Engine Powers Agentforce

Salesforce

At Salesforce, we’ve tapped into the latest advancements in large language models (LLMs) and reasoning techniques to launch Agentforce. Agentforce represents a quantum leap in AI automation for customer service, sales, marketing, commerce, and more. Vision use cases. Multi-agent support.

article thumbnail

6 Tips for Using Sales Acceleration to Close Deals Faster

Salesforce

In today’s competitive market, businesses must make every effort to build relationships with customers to provide personalized service. Sales Selected 360 Highlights Selected C-Suite Selected IT Selected Commerce Selected Marketing Selected Service Selected Please select at least one newsletter.

Closing 98
article thumbnail

Evaluate LLM Agents for Enterprise Applications with CRMArena-Pro

Salesforce

Were in the midst of a digital agent revolution where AI is no longer just supporting tasks, but actively driving business processes, from handling service requests to closing complex B2B sales deals. Yet most existing benchmarks including early efforts like CRMArena focus primarily on single-turn, B2C, and customer service scenarios.

B2C 95
article thumbnail

AI-powered martech news and releases: September 19

Martech

Yellow.ai’s VoiceX is an AI-powered customer service voice tool. VoiceX aims to enable more natural and effective AI-driven voice interactions for customer service. Sprout Social has a new integration with Salesforce’s Agentforce assistant for Service Cloud.