Everyone in Your Org Should Listen to 1 Customer Call a Week. Every Week.
SaaStr
MARCH 7, 2024
So years ago on SaaStr, I wrote a post on how everyone in your company should do customer support once a month. More on that here: Everyone in SaaS Needs to Do Customer Support. It forces folks not just to listen to customers, often for the first time, but to actually go solve their problems! But Ideally, Forever.
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