Remove listening-to-customers
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Everyone in Your Org Should Listen to 1 Customer Call a Week. Every Week.

SaaStr

So years ago on SaaStr, I wrote a post on how everyone in your company should do customer support once a month. More on that here: Everyone in SaaS Needs to Do Customer Support. It forces folks not just to listen to customers, often for the first time, but to actually go solve their problems! But Ideally, Forever.

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Listening Well: The Key To Providing A Premier Customer Experience At Every Touch Point

Sandler Training

Then, it amused us; in customer care, it can be costly. The post Listening Well: The Key To Providing A Premier Customer Experience At Every Touch Point appeared first on Sandler Training. Remember the childhood game of whispering a phrase to someone and asking them to pass it on?

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Do You Have Enough Confidence To Listen To Your Customer?

Partners in Excellence

Listen to them on sales calls, they’re constantly on the defensive or on edge. They ask questions, listen selectively–usually hearing what they want to hear, often reacting defensively to something the customer might say. A customer may have an objection, a question stated poorly, a different point of view.

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The Best Sales Podcasts to Elevate Your Selling Game in 2024

Veloxy

These podcasts cover a diverse range of sales topics, including mastering the sales funnel, customer relationship building, sales psychology, leadership, personal growth, and the latest sales trends and innovations. Looking for the best sales podcasts to boost your numbers and master the art of the deal?

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Executive Sales Leader Briefing: What Customers are You Listening To?

The Sales Hunter

What Customers are You Listening To? Welcome to the Executive Sales Leader Briefing, a new blog series I am doing every Friday. If you want to receive the Executive Sales Leader Briefing in text form in an email early Friday morning before it is published on the website, go to this page to sign up. Earlier this […].

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“That Guest” At The Get-Together….

Partners in Excellence

They were variations on the same theme, “I need to get to these people to tell them how we can help them… I need to share our experience in working with customers like them… I need to schedule a demo of what we do……” Repeating myself: Customers don’t care about it until they do!

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Executive Sales Leader Briefing: Lead Your Customer by Listening to Your Customer

The Sales Hunter

Welcome to the Executive Sales Leader Briefing, a new blog series I am doing every Friday. If you want to receive the Executive Sales Leader Briefing in text form in an email early Friday morning before it is published on the website, go to this page to sign up or complete the below information: I […].