SaaStr

JUNE 14, 2025

The Disruption Math Can Be Brutal : In contact centers, AI replaces 40-50% of human agents but only increases software ACV by 50%. Here’s what we’re seeing: In Contact Centers : AI is replacing 40-50% of human agents, but Average Contract Value (ACV) is only increasing by 50%. The contact center labor market?

Growth 103

Growth Niche Contact Contract 103

Highspot

JULY 9, 2025

Unfortunately, Gartner® reports, “However, 70% of sellers report feeling overwhelmed by the number of technologies required for their job, and these overwhelmed sellers are 45% less likely to attain quota. Gartner, Go-to-Market Design Primer for 2025, Daniel Hawkyard, Rachael Buchler, 29 January 2025.

Go To Market 52

Go To Market Launch GTM Pitch 52

Martech

JUNE 10, 2025

Status: Private Beta Applicable HubSpot Hubs: All Hubs Applicable HubSpot Tiers: All Tiers Breeze ‘Summarize Record’ workflow action What’s new: This new workflow action uses AI to generate summaries of CRM records, like contacts, deals or tickets, directly within an automation.

CRM 56

CRM UX Contact Finance 56

Martech

FEBRUARY 3, 2025

Whatever the problem, they don’t just throw technology at it. What do you mean youre not considering agentic AI as part of your 2025 strategic roadmap? The interconnected nature of modern marketing technology complicates decisions. Each solution creates a gravity well, pulling in adjacent technologies.

Finance 110

Finance Technology Technology Drivers/motivators 110

Martech

FEBRUARY 7, 2025

Example: A software company selling to Fortune 500 technology firms can target users searching for software-related keywords who also: Work at large companies (10,000+ employees). Are in the technology industry. Dig deeper: 2025 predictions for top B2B paid media channels 2. Company size.

B2B 88

B2B CTR Lead generation Sports 88

Martech

MAY 8, 2025

It found that 64% adopted AI because the risk of falling behind drives investment in some technologies before they have a clear understanding of the value they bring to the organization. Furthermore, 37% said its better to be fast and wrong than right and slow when adopting technology.

Launch 85

Launch A/B testing Campaign Angle 85

Martech

JUNE 4, 2025

More than 75% of HubSpot customers are already using ChatGPT, according to HubSpots Q1 2025 AI customer sentiment survey. Sales teams can find new opportunities by asking, segment my target companies by annual revenue, industry, and technology stack.

Pipeline 77

Pipeline CRM Launch Technology 77

Martech

DECEMBER 30, 2024

Here are some areas where organizations will be adapting and leveraging AI tools and processes in 2025. I expect these initiatives and hires to proliferate in 2025, said Eric Williamson, CMO of conversation intelligence company CallMiner. The post AI transformation: 2025 predictions appeared first on MarTech. Processing.

Retail 113

Retail CRM B2B Education 113

Martech

NOVEMBER 21, 2024

This is in pilot right now, it will be available to our customers in an early calendar quarter in 2025. ” Those words came from Cisco, the enterprise digital communications and technology company; specifically from Anurag Dhingra, SVP and GM of Cisco Collaboration. . “Product, sales.

Customers 144

Customers B2C Service Clients 144

Highspot

JUNE 24, 2025

And when B2B organizations invest in a unified sales enablement platform that offers intuitive AI role-play technology, like Highspot, they can save hours on sales training and development. It’s not easy to read body language, maintain eye contact, keep buyers engaged, or know when you’ve lost them.

Objectives and Key Results 52

Objectives and Key Results Objection handling Negotiate Sales 52

RingDNA

MARCH 26, 2025

LinkedIn is no longer a nice to have in 2025, whether you’re a CEO shaping your company’s vision, a COO optimizing processes, or an SDR hustling to hit quota. When it comes time to make contact, they already know who you are. If you’re not leveraging LinkedIn , you’re already behind. It’s that simple. It’s an absolute must.

Closing 62

Closing B2B Sell Referrals 62

Martech

FEBRUARY 13, 2025

HubSpot’s January 2025 updates focus on helping you manage workloads efficiently, maximize content reach and track key performance metrics with ease. Let’s take a look at the biggest HubSpot updates for January 2025.

Contact 107

Contact CRM Campaign Service 107

Martech

MARCH 20, 2025

HubSpot’s February 2025 updates focus on smarter automation, deeper insights and improved customization. Let’s take a look at the biggest HubSpot updates for February 2025. The post The 16 Best HubSpot Updates from February 2025 appeared first on MarTech. Email: Business email address Sign me up! Processing.

A/B testing 105

A/B testing Objectives and Key Results CRM Pipeline 105

RingDNA

APRIL 25, 2025

It’s clear that cold calling, when done right and timed correctly, remains a powerful channel in 2025. Sales sequencing technology has made it easier than ever to schedule calls (and other sales outreach like emails and texts) during those key windows. What is the best time to call prospects in 2025?

Cold Call 62

Cold Call Prospecting Pipeline Inside sales 62

Martech

APRIL 28, 2025

Researches extensively before making contact with sales teams. For digital natives who’ve grown up with seamless technology experiences, these disconnects are job application deal-breakers. Stanford’s 2025 AI Index Report confirms that AI adoption boosts productivity while helping narrow skill gaps.

Meeting 115

Meeting Objectives and Key Results Manufacturing Retail 115

SaaStr

MAY 9, 2025

SaaStr Annual + AI Summit 2025 is just around the corner , taking place at the San Mateo County Event Center from May 13-15, 2025. The slides themselves were created with AI assistance, offering a meta-example of the technology in action. Register at meetavc.com before the event to get your startup in front of VCs.

Networking 73

Networking Drivers/motivators Pitch Transportation 73

Martech

JULY 14, 2025

The first half of 2025 has made one thing unmistakably clear: B2B go-to-market teams are overwhelmed by tools, but starved for strategy. Teams can now enrich contacts, summarize research, generate content and trigger workflows at speeds that seemed impossible just a year ago. AI is everywhere. Yet pipeline growth is stalling.

GTM 60

GTM Pipeline B2B Clients 60

Sales Hacker

FEBRUARY 11, 2025

And of course, close deals faster 2025 is the year of inbox zero for me. If you’d like to reach out, if you’re interested in getting the homeowner’s contact information, let me know, and we can automate this for you basically. Technology companies have X or Y or Z problem. Here’s.

GTM 81

GTM Pitch Up-sell Contact 81

Hubspot

APRIL 7, 2025

But where does it stand in 2025? That's why we surveyed 379 sales professionals to get a pulse on all things cold calling in 2025. What is the state of cold calling in 2025? 49% said they use a contact/lead database. 50% said they use a contact/lead database. And where might it be headed in 2026 and beyond?

Cold Call 45

Cold Call Sales CRM Prospecting 45

SaaStr

APRIL 28, 2025

This is already happening in e-commerce, where multiple contact options (sales, support, returns, etc.) Meanwhile, mediocre reps who neither master the technology nor offer exceptional relationship skills will become obsolete. Their productivity and earnings will increase dramatically.

Negotiate 96

Negotiate Contract E-commerce Price 96

SaaStr

APRIL 7, 2025

the AI got the dates wrong for SaaStr Europa 2025, which is probably because we haven’t launched yet so it’s “guessing”), I just make a quick voice note and the model is almost instantly updated. The hallucination rate continues to drop dramatically, and within 12 months, we might be looking at sub-1% error rates.

Launch 84

Launch B2B UX Conversion 84

Martech

MAY 21, 2025

With more than 100 product updates released in April 2025, HubSpot continues to double down on what matters most: reducing busywork, improving data accuracy and giving teams more flexibility to get things done their way. Let’s take a look at the April 2025 HubSpot updates we believe will drive the biggest results for your team.

Objectives and Key Results 75

Objectives and Key Results CRM Contact Territory 75

Salesforce

MAY 13, 2025

3:00 – 3:20 PM Women in Tech – Inspiring Inclusion Join leaders across the Salesforce ecosystem for an interactive panel celebrating women in technology. 11:30 – 11:50 AM Fix SFMC Contact Overages for Good Come learn how to reduce contact overages by solving hidden data issues in SFMC.

A/B testing 99

A/B testing Manufacturing Cross-sell Networking 99

Martech

MARCH 27, 2025

The impact and importance of unstructured data management is going to be my theme in 2025 because I believe generative AI will make this a pressing challenge. Keep an eye on how this gets rolled out in new features and/or embedded capabilities later in 2025. There is so much to unpack on this single topic.

Government 95

Government Legal Contract CRM 95

Openview

SEPTEMBER 12, 2023

Skip to main content Sections Epaper Sports Celtics Red Sox Patriots Bruins High Schools Soccer Colleges TV & Radio Ski conditions Metro Weather Politics Transportation Education Camberville Around Mass.

Real Estate 78

Real Estate E-commerce Gambling Sports 78

Salesforce

FEBRUARY 19, 2025

In 2025, well see some innovations that will solidify its importance even more. With 80 customer service specialists managing nearly 180,000 annual contacts, they needed a more efficient system. Evolving job roles : The integration of AI in customer service is not just about technology; it’s also about people.

B2C 52

B2C Customers B2B Service 52

Sales Hacker

SEPTEMBER 15, 2022

40% had incorrect or outdated contact information. But in today’s business landscape, it is nearly impossible for even the most gifted and aggressive salespeople to thrive if they are not equipped with reliable data, cutting-edge technology, and dynamic protocols to improve workflow and finetune best practices. The bottom line.

B2B 124

B2B Pitch Cold Call Commission 124

Martech

SEPTEMBER 27, 2021

Gruzbarg pointed to a Gartner study that predicts that by 2025, 60 percent of direct-to-consumer brands will be organized by function and not channel. The same study also predicts that by 2025, 20 percent of direct-to-consumer revenue will come from recurring customer relationships, leading to a 10X increase in first-party data collection.

E-commerce 122

E-commerce CRM Campaign High impact 122

Martech

MARCH 1, 2023

By 2025, 37% of customers will try using a virtual assistant to interact with customer service, according to The Gartner 2023 Leadership Vision for Customer Service and Support report. Now, it may be that technological ease-of-use could also be a weak spot. By the end of next year there will be 8.4 What to do?

Customers 107

Customers Government Service Contact 107

Martech

MARCH 22, 2022

This technology explosion turned email marketing from a labor-intensive, spreadsheet-driven manual process into a nearly seamless production where most of the work goes into setting up processes that can run in the background. Daily email volume, both individual and commercial, will grow an estimated 4% a year through 2025.

B2C 124

B2C Drivers/motivators Objectives and Key Results B2B 124

Martech

FEBRUARY 19, 2024

Maximize your content strategy B2B buyers directly contact vendors when they’re already 70% into the buying process, per 6sense research. In 2025, it’s expected that 375 billion emails will be sent a day per Statista. A few years back, I worked for a large consulting firm trying to break into the technology space.

B2B 119

B2B Education Sports Pitch 119

Martech

FEBRUARY 16, 2024

Maximize your content strategy B2B buyers directly contact vendors when they’re already 70% into the buying process, per 6sense research. In 2025, it’s expected that 375 billion emails will be sent a day per Statista. A few years back, I worked for a large consulting firm trying to break into the technology space.

B2B 114

B2B Education Sports Pitch 114

Hubspot

DECEMBER 14, 2022

To minimize direct contact, people gravitated towards payment methods that didn't require the use of physical money, like bank cards and payment apps. Global cashless payment volumes are set to increase by more than 80% from 2020 to 2025, and to almost triple by 2030. The COVID-19 pandemic is one major catalyst for the shift.

E-commerce 92

E-commerce Retail CRM Launch 92

Hubspot

OCTOBER 1, 2021

In recent years, the CRM (Customer Relationship Management system) has evolved far beyond being just a tool for contact management. 65% of sales professionals use a CRM and 97% consider sales technology “very important” or “important”, according to LinkedIn State of Sales 2020. CRM is becoming interwoven with IoT technologies.

CRM 95

CRM Objectives and Key Results X-functional Real Estate 95

Martech

FEBRUARY 12, 2024

Maximize your content strategy B2B buyers directly contact vendors when they’re already 70% into the buying process, per 6sense research. In 2025, it’s expected that 375 billion emails will be sent a day per Statista. A few years back, I worked for a large consulting firm trying to break into the technology space.

B2B 103

B2B Education Sports Pitch 103

Martech

MARCH 29, 2022

Driven by this holistic approach, Forrester proclaims in its New Tech: Account-Based Marketing Q1, 2022 report that “the term Account-Based Marketing will disappear by 2025 as B2B organizations focus on the entire customer lifecycle.”. As part of this evolution: Buying Group Marketing (BGM). Share your data. Orchestrate your messaging.

B2B 98

B2B Represent Sales Campaign 98

Salesforce

DECEMBER 5, 2023

With every custom application , cloud service, customer account, proprietary technology, and remote work log-in, your risks multiply. By combining technology and human vigilance, you’re securing data and protecting the core of your business. trillion in 2025. That’s why having a strong cybersecurity strategy is key.

Networking 105

Networking Technology Technology Trust 105