SaaStr

JUNE 16, 2025

Content creation, data analysis, customer communications, pitch deck review—all truly transformed. The most valuable skill of 2026 might not be programming AI—it might be effectively managing your attention while directing a team of both humans and machines. But there’s a shadow side to this productivity explosion.

Pitch 77

Pitch Strategize Pipeline Technology 77

SaaStr

JULY 1, 2025

Timeline for Improvement : Expect culturally-aware AI models by late 2025/early 2026 as training datasets become more globally representative. Investment Reality : Companies serious about global sales need dedicated localization teams working alongside AI systems. Early adopters building cultural intelligence now will have competitive moats.

Territory 87

Territory CRM Negotiate Relationship building 87

SaaStr

JULY 8, 2025

Founders typically possess: Original architectural vision for complex enterprise platforms Deep domain expertise in customer workflows and pain points Technical credibility with both engineering teams and enterprise buyers Product roadmap intuition built from years of direct customer feedback 2.

B2B 74

B2B Government Pipeline Retail 74

Search Engine Land

JULY 29, 2024

It’s not just about being seen; it’s about engaging potential customers, clients and audiences in meaningful ways, regardless of where they begin their search journey. Keyword strategy : Both involve the strategic use of keywords to improve discoverability and relevance.

Engineering 131

Engineering Objectives and Key Results Trust User Experience 131

Martech

MARCH 24, 2025

With 70% of agencies, brands and publishers yet to fully integrate AI across media planning, activation and analysis, half of them expect to do so by 2026, signaling a critical turning point for the industry. To unlock AIs full potential, companies need a strategic approach to scaling AI across all campaign phases.

Government 76

Government B2C Strategize Campaign 76

SaaStr

APRIL 28, 2025

The data from support shows that well-trained AI agents consistently perform in the top 10% of all agents for customer satisfaction. Across 130,000+ chats, users consistently express gratitude and satisfaction with AI interactions, with numerous examples of customers explicitly thanking the AI for its help.

Negotiate 97

Negotiate Contract E-commerce Price 97

Martech

AUGUST 3, 2022

“We want to create more meaningful intersections between our partners and customers,” says Charlene Charles, head of Dollar General’s DG Media Network Operations. “A A brand wants to engage with the customer and give them the best cereal or the best personal care item. What makes retail media networks valuable? What’s in it for brands.

Retail 117

Retail Networking Profit margin Technology 117

Martech

MAY 10, 2024

billion by 2026. Podcast Advertising Revenue Study: 2023 Revenue & 2024-2026 Growth Projects.” podcast revenue is expected to grow 12% to reach $2 billion — up from 5% growth last year — according to a new IAB/PwC study. Podcasts are projected to reach $2.6 Monthly U.S. podcast listeners now number 135 million, averaging 8.3

Sports 109

Sports Strategic partnership Networking Entertainment 109

Salesforce

MAY 31, 2023

Regardless of industry or what you’re selling, delighting your customers is key to your success — where trust, personalization, and seamless interactions intersect. But pleasing your customers isn’t just about meeting their needs — you need to be one step ahead. But making customers happy is often easier said than done.

Government 98

Government Customers Trust Service 98

Salesforce

FEBRUARY 22, 2023

Innovate around your customers To be truly customer-centric, you must unite your teams and bring your customers into the center of everything. Indeed, in IDC’s most recent C-Suite Tech Agenda survey, improving customer-focused digital experiences was the top technology priority. Easier said than done, right?

Technology 93

Technology Technology User Experience Finance 93

Martech

JUNE 4, 2025

More than one-quarter (29%) of marketers believe advanced AI-driven content generation and analytics will drive the most significant changes in email marketing in 2025, while 70% predict up to half of their email operations will be AI-driven by 2026. Another 18% expect AI to handle 50-75% of their email marketing tasks.

Drivers/motivators 54

Drivers/motivators Retail Strategize Technology 54

SaaStr

JULY 2, 2025

✨ Lemkin (@jasonlk) July 2, 2025 The tech giant’s massive workforce reductions coincide with record-breaking AI investments, signaling a fundamental shift in how Microsoft views its future workforce Microsoft’s strategic pivot has become unmistakably clear in 2025: fewer humans, more machines.

Strategize 83

Strategize Represent Growth Follow-up 83

Salesforce

DECEMBER 11, 2023

The narrative is all too familiar: time-consuming, repetitive tasks are hindering your team’s creativity and strategic thinking. It’s a battle between administrative burdens and elevating the customer experience – a situation that happens all too often. billion by 2026, up from $9.8 billion in 2020.

Process 69

Process Objectives and Key Results Healthcare Finance 69

Highspot

MARCH 12, 2025

Key Takeaways GTM efficiency leads to better internal coordination and a smoother customer journey. At the same time, customer success is scrambling to onboard clients who were promised features that you don’t even offer. A lack of coordination among sales, marketing, and customer success is typically the main culprit.

GTM 52

GTM Go To Market Objectives and Key Results Follow-up 52

Lead Fuze

JUNE 26, 2023

With options like pay-per-click (PPC) advertising model along keyword targeting capabilities makes it possible customize campaigns based upon individual business needs ensuring higher return investment (ROI). This will contribute positively towards growth projections set by the US Bureau of Labor Statistics at 54% till 2026.

Healthcare 52

Healthcare Referrals Hospitality Education 52

Salesforce

JANUARY 8, 2024

AI is more than an ecommerce trend — it can make your teams more productive and your customers more satisfied. All this innovation will make it easier to keep up with other trends, meet customers’ high expectations, and stay flexible — no matter what comes next. 45% plan to prioritize gaining a more holistic view of their customers.

Angle 76

Angle Healthcare Technology Technology 76

Salesforce

SEPTEMBER 30, 2022

An insurance company wanted to increase agent productivity and customer satisfaction. These customers found the help they needed with Salesforce and through our partner ecosystem, a global footprint of app builders and consulting partners. How can you get the most out of Salesforce with partner apps and experts? The result?

Consult 52

Consult Retail Healthcare Manufacturing 52

PandaDoc

FEBRUARY 28, 2025

A strategic revenue operations (RevOps) approach can help you optimize your end-to-end customer journey to maximize growth. Marketing, sales, and customer success departments are all aiming for a common goal: to drive revenue. Want to drive more reliable profit for your organization?

E-commerce 52

E-commerce Objectives and Key Results Contract Pipeline 52

Lead Fuze

OCTOBER 26, 2023

Successful companies recognize that streamlining the booking process can significantly improve lead conversions, optimizing the customer experience from the initial click to the final confirmation. Placing them strategically throughout your site nudges the user toward scheduling an appointment. And this is part of their success.

Appointment 52

Appointment Lead generation Consult User Experience 52

Highspot

MAY 30, 2024

It ensures all customer-facing teams are equipped to provide a cohesive, consistent customer experience that maximizes growth. In fact, Gartner predicts that around 60% of enablement functions will focus on empowering these teams by 2026. This lets you customize your sales approach for each customer segment.

Objectives and Key Results 52

Objectives and Key Results Cross-sell Education Objection handling 52

Outreach

NOVEMBER 29, 2021

Thanks to a constantly growing, competitive global marketplace and increased customer expectations , the art of sales has evolved. billion by 2026. Creating an effective sales plan requires a detailed breakdown of previous data, objectives, strategic direction, capacity, forecasts , and more. Sales planning.

Objectives and Key Results 52

Objectives and Key Results Quota Sales Pipeline 52

Lead Fuze

JUNE 22, 2023

Finally, we’ll shed light on their important role within nonprofit sector where they help organizations meet their specific goals through strategic campaigns. Email Marketing: They can craft compelling email newsletters and automate email sequences for lead nurturing or customer retention purposes. trillion by 2026.

E-commerce 40

E-commerce Objectives and Key Results Lead generation Campaign 40

SaaStr

MAY 16, 2025

Non-technical CEOs can win in AI : Despite conventional wisdom, OpenAI is dominating with non-technical leadership because they excel at recruitment, empowerment, and strategic partnerships. Data shows only about 2 out of 20,000 customers in one platform moved to 100% AI for customer support.

Strategic partnership 113

Strategic partnership Construction Manufacturing Strategize 113

SaaStr

JULY 1, 2025

Cost Becomes King for Internal AI, Accuracy Rules for Customer-Facing The Numbers : For internal use cases, 74% prioritize cost as top consideration, 72% accuracy, 50% privacy. For customer-facing products, 74% prioritize accuracy, 57% cost, 41% customization ability. All other companies: 18% in 2025, 28% in 2026.

Growth 80

Growth Non-Profits B2B Price 80

SaaStr

JUNE 19, 2025

ARR data cloud leader is adapting to AI disruption, the evolution of technical sales, and what it really takes to build strategic partnerships that scale. Separate Teams for Land vs. Expand : Snowflake completely separates new customer acquisition from account growth teams. ” But customer expectations are evolving rapidly.

Strategic partnership 107

Strategic partnership Meeting SQL Technical Sales 107

SaaStr

JUNE 8, 2025

Smart founders are already having conversations about secondary sales and thinking strategically about when to take money off the table. The CEO realized that with MCP, customers could book appointments through ChatGPT or Claude without ever knowing which booking system the business uses. Data moats are becoming AI moats.

B2B 99

B2B Strategize Cross-sell Gaming 99

Sales Hacker

MAY 16, 2019

One of my favorite job candidates ever was looking for an SDR role and willing to take a major pay cut because his current employer wasn’t helping him reach his goal of becoming a CRO by 2026. The opportunity to learn sales, marketing automation, CRM skills, customer support, channel partnerships, etc. That’s all I had to go on.

Real Estate 101

Real Estate Sales CRM Up-sell 101

SaaStr

MAY 12, 2025

You wont buy routine, lower ACV SaaS products from a human sales rep in 2026, either. Youll do discovery and — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) May 8, 2025 AI is already better than many customer support reps. Mediocre Customer Success, Sales Engineers, Etc. You only need the human for pick-up. Are at Risk.

Negotiate 70

Negotiate Sales Strategize Engineering 70

SaaStr

JUNE 3, 2025

When AI Becomes the Preferred Option Something fascinating is happening in early AI sales implementations: Customers are preferring great AI over mediocre humans. The Challenger Sales methodology already identified this as one of the worst-performing profiles years ago. AI is just accelerating its demise. Everyone else?

Relationship building 99

Relationship building GTM Commission Niche 99

Highspot

JANUARY 30, 2025

By 2026, 90% of finance functions will use at least one AI-enabled solution. For example, a wealth management firm might use AI-based customer relationship management (CRM) software to automatically categorize clients and validate their data from onboarding forms. This increases regulatory risk and delays client service.

Finance 52

Finance Clients Relationship Management Technology 52

Highspot

FEBRUARY 2, 2025

billion by 2029reflecting finances recognition of DAM technology as a strategic game-changer. According to a recent study from Juniper Research , 53% of the worlds population will access digital banking services by 2026. Strengthening Customer Trust Through Consistent Touchpoints Consumer trust underpins any financial service.

Service 52

Service Territory Clients Trust 52

Lead Fuze

NOVEMBER 7, 2023

From tailoring engaging content topics to managing customer service queries swiftly, AI is silently revolutionizing our daily interactions with social media platforms. million by 2026—a whopping CAGR growth rate set at an impressive mark above 28% ( Mordor Intelligence – AI Market in Social Media ). The result?

Campaign 52

Campaign User Experience Technology Technology 52