SaaStr

SEPTEMBER 17, 2023

We’ve all gotten worse at getting back to prospects and customers — fast. But he took 4 days to get back to the startup on it. And then said he was in no rush, and could talk about in 2 weeks. Example #2: A little while ago, I reached out to 3 top support vendors. No human even got back to me the same day.

Contact 93

Contact Sales Prospecting Customers 93

Martech

APRIL 17, 2024

Back in 2017, I wrote an article for MarTech, “ Message to email marketers: Show me something different in 2018.” It popped up again while I was preparing a presentation, so I scrolled through to see if anything I advocated back then had become standard practice. The answer is, sadly, not much. I thought COVID-19 would have done that.

Technology 118

Technology Technology Niche Campaign 118

Salesforce

MAY 9, 2024

Now is the time to explore how AI and data will transform applications and the way you build them. We’ve built a series of learning events and resources to help you dive deeper and get hands-on with Data Cloud, Prompt Builder, and Einstein Copilot right now. It’s a total game-changer for your company.

CRM 144

CRM Technology Technology Start-ups 144

Search Engine Land

NOVEMBER 28, 2023

This short, simple article will help get you back to basics right in time to kick-start growth for next year. All the pivot tables in the world won’t save your bacon if you fail to drive results. And results come from outputs , from action, not analysis. So close out those multi-tab spreadsheets and roll up your sleeves. Definitely!

Growth 111

Growth CTR Gaming Start-ups 111

SaaStr

MARCH 4, 2024

We don’t need it, but at that price — it’s basically free” 2024: “Free? For example, if you’re basically break-even and have millions or more in ARR, some debt can help you invest a smidge more. Mainly, because they have to be paid back now, albeit over time. 2021: “Just raise the extra capital! What were we thinking.

Finance 85

Finance Price Growth Up-sell 85

Martech

APRIL 24, 2024

Adding these individuals to a working group or team reduces silos, back-and-forth and turf wars to ensure your data is clean, consistent and accessible. Getting the basics of a data foundation in place is critical for using AI in customer experiences. However, meeting these heightened expectations is no easy feat.

Customers 99

Customers Represent Promote Start-ups 99

SaaStr

SEPTEMBER 5, 2023

So ever since I started in SaaS, I’ve been trying to answer a basic question: how quickly do the best take off and get to $10m ARR? years back in the day, but SaaS was much smaller then. Then I started investing and I came up with a basic ruie that the best startups needed to grow at least 8% a month once they crossed $1m ARR.

Start-ups 87

Start-ups Customers Growth 87

SaaStr

JANUARY 22, 2024

You can take back almost anything said in person, at least in a business context. You can take back almost anything said in person, at least in a business context. But it’s really, really hard to take back an email. And a few other basic Unforced Management Errors — that we all still make. Be careful. Almost impossible.

Conversion 96

Conversion Cross-sell Up-sell Start-ups 96

SaaStr

NOVEMBER 8, 2023

Basically bootstrapped. Zoominfo has been hit hard by customers cutting back on marketing and sales spend. Logo retention isn’t down much, it’s just customers are looking to cut, cut, cut back their spend, via fewer seats and less upsell. #5. It’s a product basically all of use and need. Billion in ARR.

Growth 79

Growth Up-sell Closing Customers 79

Salesforce

MARCH 19, 2024

Having a group of people at your back can help you get through the hard days when things are going wrong.” You understand the pivotal role technology plays in shaping the future of customer service. And you love building community with others who know what it’s like to walk in your shoes. Table of contents What is a Serviceblazer?

Networking 135

Networking Negotiate Service Contact 135

Martech

MAY 20, 2024

Decide how far back you want to archive data. I recommend, at minimum, to consider archiving back to 2018 or so to ensure you have pre-pandemic data since the pandemic really presented data anomalies for many companies. There are three main phases I recommend for approaching this project. How many years of data do you want to keep?

SQL 86

SQL Follow-up Quota Gaming 86

Search Engine Land

MARCH 1, 2023

This article will show you how to deploy the basic GA4 tracking code through GTM, along with how to create custom events for more comprehensive data. tag is the basic tracking code you need to place on your site. ” Step 2 Now, click on “Tag Configuration” to see the options for various types of tags.

GTM 130

GTM Start-ups Conversion Engineering 130

SaaStr

AUGUST 18, 2023

While this is a more gradual change over 2 years rather than a quick evolution to react to market changes, it’s still impressive to see Mongo’s operating margins evolve over 2 years even with strong top-line growth. #4. Snowflake Has Gotten Radically More Efficient As It’s Cruised Past $2 Billion in ARR.

Growth 76

Growth Service Sell Sales 76

SaaStr

APRIL 13, 2022

A successful but not top 5% sales rep in SaaS typically can close: 20–50 deals a month if $0.5k-$2k ACV , i.e., very transactional 1–2 call close. transactional, but not 1–2 call close). And that doesn’t leave 2 hours a day for follow-up, admin, etc. Usually all inbound. 10–15 deals a month if $5k-$25k ACV (i.e.,

Closing 93

Closing Quota Follow-up Sales 93

Martech

MAY 8, 2023

One of our most successful abandoned cart journeys is with an ecommerce client who started with 1-2 emails in the series. Many iterations and testing tactics later, the difference is absurd: 88% increase in total conversions and 150% increase in average total revenue compared with the basic abandoned-cart series. Purchase frequency.

Hospitality 111

Hospitality Drivers/motivators Clients Growth 111

SaaStr

OCTOBER 6, 2022

But it’s nice when the basic core product finally is sort of great. That you get back that family time. You don’t have to do it all yourself anymore. It doesn’t really get “easier” here because now you have to spend 50% of your time recruiting. But a great VP or 3 can finally own some of the core goals and functional areas.

Growth 128

Growth Product 128

Search Engine Land

NOVEMBER 3, 2023

” Link: Google presentation: Life of a Click (user-interaction) (May 15, 2017) (PDF) 2. Beyond some basic stuff, we hardly look at documents. Department of Justice has released several new trial exhibits – including internal Google presentations, documents and emails related to ranking. If this sounds familiar to you, it should.

UX 144

UX Presentation CTR Engineering 144

SaaStr

SEPTEMBER 1, 2023

So we’re finally, almost back from the IPO Drout in SaaS. The last SaaS leader to IPO was HashiCorp back in Dec 2021. After that, the public markets began a precipitous decline — leading to an almost 2 year pause in SaaS IPO. But now we’re almost back. at this scale (!!) 110%+ NRR for 3+ Years.

Retail 85

Retail Market share B2B Campaign 85

Martech

JUNE 5, 2023

This article explains the key points of friction and shows how to break through those barriers and enhance communication and effectiveness. Solving the IT/marketing divide is increasingly crucial as technology becomes central to almost every aspect of business. Part 1: Different cultures Marketing : “I don’t know. IT staff want to: Automate.

Objectives and Key Results 88

Objectives and Key Results Technology Technology Campaign 88

SaaStr

OCTOBER 2, 2023

Basically, you have 2.5 If you are unable to make it without the co-founder, and unable to recruit a team to replace him or her — give back what’s left of the capital. Or better yet, since you have a few million in the bank … go find 2 or 3 better people to replace this mistake. This does happen.

Engineering 88

Engineering 88

Search Engine Land

MARCH 26, 2024

So, let’s start with the basics. Here’s an example from Bank of America, which has a well-executed app landing page: Here’s another example from Priceline: 2. App store optimization (ASO) is a bit of a mystery for many SEOs. But there’s a lot of research and strategy that SEOs can carry from organic search into ASO campaign research.

Real Estate 94

Real Estate Pitch A/B testing Angle 94

Search Engine Land

MAY 22, 2023

Neeva will shut down June 2. Their mission was to “take search back to its users.” In an attempt to expand its user base in 2022, Neeva began offering a free basic subscription. The ad-free search engine launched less than two years ago. Sridhar Ramaswamy statement. ” Why we care. .” ” Why we care.

Engineering 93

Engineering Launch Market share Product 93

Search Engine Land

NOVEMBER 30, 2022

This article covers the basics of how you can produce time series forecasts in RStudio from your Google Search Console click data. Still, learning some of the basics of R – including how to interact with Google’s various APIs – can be advantageous for SEOs. Step 2: Plot the time series data in RStudio. Step 1: Prepare the data.

Follow-up 96

Follow-up Networking Engineering Process 96

SaaStr

SEPTEMBER 18, 2023

In Part 2 of Ask Me Anything, Lemkin will answer these questions: How do you balance being authentic as a new startup and getting customers to buy into your vision vs. appearing well put together with everything going on? If you step back, the basic motions haven’t changed. How do you fix GTM?

GTM 87

GTM Niche Account management Up-sell 87

SaaStr

JANUARY 28, 2024

Slack Zoom Canva All built massive businesses on the back of very Free editions, even if they later turned more enterprise. And your Free users will often stay Free basically forever. And your Free users will often stay Free basically forever. Free of course can real work, done right.: Very free, in fact. Same day ideally.

Trust 82

Trust Product Sales Customers 82

Salesforce

AUGUST 28, 2023

Get articles about marketing selected just for you, in your inbox Sign up now 2. On the other hand, some may be wondering why their business’s customer experience is diminishing as they lose sight of value and connection. Perhaps you’re moving too fast, trying to keep up with the pace of innovation — and fearing falling behind if you don’t.

Customers 97

Customers Trust Technology Technology 97

Gong.io

JULY 14, 2021

You have three options: Keep it basic (ya boring). Go with option #2. The OOO message basics. In fact, according to a recent study , American workers left a record number of vacation days unused — 768 million of ‘em! And when it comes to sales, time off is even harder to come by. But here you are. You’ve booked your vacation.

Contact 133

Contact Up-sell Pipeline Consult 133

Martech

APRIL 10, 2024

Building from an emotional core and circling back to connect fosters a stronger brand identity and a more loyal customer base. I’ve sat through countless demos, each promising the moon and the stars, only to feel underwhelmed when it’s over. Well, not anymore. We need a revolution, an injection of genuine creativity.

Pitch 98

Pitch Product Electricity Healthcare 98

Search Engine Land

SEPTEMBER 13, 2023

On the right side of the standard model (2) we see the same as we do with the proposed model (4), which is the corpus (full set of documents in the index), leading to the documents, leading to the terms. The technology they access search advances every day. Competitors nipping at your heels constantly. That’s going to make it a lot harder.

Engineering 131

Engineering Technique Education Technology 131

Search Engine Land

OCTOBER 18, 2023

Try to bring it back up, and pretty soon, you’re back where you started; lowering quantity back down to bring them into balance. But the bigger, more fundamental, and common underlying issue is that you’re not publishing enough good stuff around highly relevant keywords or getting attention and clicks back to those pages.

Follow-up 132

Follow-up Process Start-ups Gaming 132

Search Engine Land

APRIL 23, 2024

No, what’s holding you back has nothing to do with your advanced ability to slice and dice keyword data dumps. In a world of sophisticated SEO, over-engineered pivot tables, fancy formulas and similar basically become more fake busy work. More keyword data isn’t your problem. Yes, it can be technically complex at times.

Angle 109

Angle B2C CRM B2B 109

SaaStr

MAY 10, 2023

Well, HubSpot has now passed a stunning $2 Billion in ARR, growing 30% in constant currency. Basically, we all have to now. #2. We did a deep dive here with CTO Dharmesh Shah a little while back: And a few other interesting learnings: #6. First, so many of us HubSpot itself every day, so it’s … well, tangible.

Growth 96

Growth B2B Up-sell Price 96

SaaStr

OCTOBER 26, 2020

I was reminded of this the other day, just a smidge, when I got a marketing pitch from a SaaS company with a case study about one of their customers … who also happens to be a customer back. These days, basically every SaaS company does the same thing. And sometimes, there’s an ask back. Better you than them.

Product 105

Product Customers Commission Legal 105

Search Engine Land

JANUARY 24, 2024

Step 2 : Download the images ready for BLIP. Step 2: Download the images ready for BLIP You’ll need to copy all the image URLs from your “images_missing_alt_text” file (Column A). But if you have lots of images on your website, manually writing alt text for all of them will be time-consuming. paste them into a Notepad (.txt)

Follow-up 135

Follow-up Niche Technology Technology 135

Partners in Excellence

MARCH 14, 2024

And too many have never seen this, they have no experience with which to deal with this. Many of my clients are asking for help in figuring out how to move forward. As I work to advise them, I stumbled on something I wrote in early 2001, another period of economic challenges. ” I thought I would republish it, unchanged, here.

Objectives and Key Results 118

Objectives and Key Results Clients Drivers/motivators Start-ups 118

SaaStr

AUGUST 1, 2023

Basically what’s clear now is customers went through a “10% App Layoff” If you’ve been at a big tech company, you know what this is like. Yes, some bigger companies went through layoffs too, but in many cases, they hired more folks back, and really just kept headcount flat or slowed its growth. The list goes on.

Finance 81

Finance Growth Closing Customers 81

SaaStr

MAY 24, 2023

Staying basically flat in headcount for 3 quarters while growing a stunning 50% (!) And a great look back from Monday’s founders on their Top 5 Mistakes Scaling here: The post 5 Interesting Learnings from Monday.com at $640,000,000 in ARR appeared first on SaaStr. That’s a fast tilt to being more upmarket. #2.

Cross-sell 109

Cross-sell Represent CRM Growth 109