Salesforce

JUNE 4, 2025

Walk into any customer service floor and you’ll hear conversations like this: “Sarah’s AHT is killing our SLA, but her CSAT scores are solid, so let’s check her FCR before we panic.” If youre in the customer service industry, youre immersed in the language of customer service acronyms.

Service 52

Service Customers Customer Relationship Management Represent 52

The 5% Institute

APRIL 27, 2022

One of the most critical parts of sales training , is learning how to close a sale without being pushy. Without the close; your discovery call and everything else after may be wasted time, so learning how to ask effectively is critical for consistent sales. Pro Tip – The Sale Happens Before You Ask To Close It.

Closing 143

Closing Consult Technique Sales 143

Iannarino

JULY 19, 2021

Having established that your company was a perfect fit for the prospective client, the next step is to inform your prospective client about your products or services. At this point, you may or may not need to provide a presentation, but you will eventually have to provide your client with a proposal and a contract. Our Solution.

Conversion 334

Conversion Clients Sales Presentation 334

The 5% Institute

SEPTEMBER 14, 2021

The soft close is easily our most favourite sales closing technique, because you’ll have a higher chance of getting your outcome – and without the risk of breaking rapport. The magic of succeeding with the soft close, is all the work you do prior, leading up to asking for the sale. What Is The Soft Close?

Closing 144

Closing Technique Consult Pitch 144

Martech

FEBRUARY 7, 2025

Contract timing My team once negotiated a contract with a new vendor where timing was critical. Vendors often offer significant discounts and concessions during this period to close deals and meet their goals, and this was the case for us. It’s a reminder that leaning on organizational partners can help everyone succeed.

Contract 109

Contract Non-Profits Hospitality Negotiate 109

Sales Gravy

FEBRUARY 4, 2025

Zack faces a unique challenge that may sound specific at first but is more common than you think: he can only close a deal if his customer closes a deal of their own first. Your product or service is secondaryimportant, but not top of mind until theyre assured of a win. Today, we took a call from Zack in Defiance, Ohio.

Sell 73

Sell Customers Contract Construction 73

Gong.io

SEPTEMBER 9, 2021

Here’s what you need to know if you want to close six-figure deals: Bigger deals need more multi-threading. We analyzed 10,332 sales deals and uncovered a strong correlation between deal value and the number of buyers involved in closed-won deals: Complex deals take longer, involve more people, and require building multiple use cases. .

Closing 162

Closing Sports GTM Legal 162

Sales Pop!

NOVEMBER 5, 2021

There are now several Cloud providers available, in addition to Amazon Web Services (AWS). We had tremendous failover services, load balancing, and backup systems. We needed multiple contracts with hardware and software vendors. At the time, there were very few providers of that kind of service. Why have we done so?

Pipeline 246

Pipeline CRM Territory Contract 246

Martech

DECEMBER 6, 2024

Martechs role in marketing When martech practitioners sit in marketing, they are naturally close to marketers the ultimate stakeholders of martech projects. These are generalizations: Divisions of labor and responsibilities vary from organization to organization. That will take more effort for those who dont sit in marketing.

Technology 114

Technology Technology Legal Contract 114

Sales Pop!

NOVEMBER 18, 2022

As the selling year draws to a close, we’re captivated by Q4 activities focused on closing the year strong in terms of winning business and, hopefully, also delivering as much value as possible to our clients. Focusing on your pipeline and your clients is certainly important as the year closes but don’t ignore the environment question.

Real Estate 231

Real Estate Healthcare Government Objectives and Key Results 231

Salesforce

AUGUST 15, 2024

For sales and service teams, customer relationship management (CRM) software is an essential part of the puzzle. Customer support The tool you choose should have easily accessible help resources for your customers, including live chat, email and phone support, or chatbots and self-service options. Back to top. )

Product 89

Product E-commerce CRM A/B testing 89

Veloxy

JUNE 21, 2021

If you sell IT services, your cold calls could and should be different than a financial services consultant. Introduction Opening Lead Qualification Closing the Sale. Introduction Opening Lead Qualification Closing the Sale. If the customer is a business, this may include new clients, new hires, new contracts, etc.

Cold Call 298

Cold Call Objectives and Key Results Pitch Follow-up 298

Salesforce

NOVEMBER 21, 2023

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. But the question is, how can you reach this audience at the right time, with the right message, in a way that doesn’t make them feel like they’re being sold to during a service visit?

Service 105

Service Growth Cross-sell Appointment 105

SaaStr

NOVEMBER 27, 2024

But what has changed in the last five years is that you have all now embedded financial services (Stripe, etc.) SMBs want the full stack, but there’s this misconception that you can layer on all these services, and because they’re integrated, people will use them all. readily available that didn’t exist before. to book an appointment.

Appointment 101

Appointment Contract Commission Niche 101

PandaDoc

OCTOBER 15, 2024

As businesses and competition grows, more companies are turning to deal desk software to organize their processes and close more deals. Key Features: Workflow automation : set up who is on your team, what their role is, and hook integrations with your CRM, proposal management system, and contract management software.

Legal 52

Legal Contract Cross-sell Finance 52

SaaStr

MAY 25, 2020

“Presumptive close in a transactional sale. “At In your service offerings. In your contracts. “Pacakage in extras, all users, projects, features into the price and reduce any hidden costs in contracts. “Sell to the next step not jumping to the close” — Jason Hamilton, Co-Ceo, TestLauncher.

Closing 136

Closing Process Contract Price 136

RingDNA

MARCH 26, 2025

If you live for weekend trout fishing trips you might slip it in there, but not at the expense of describing the products or services you are selling. In B2B sales, it often takes north of six contacts to close deals. But the best B2B sales reps understand the power of continuing relationships with clients even after a deal closes.

B2B 62

B2B Closing Sell Referrals 62

Salesforce

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. That’s where a service workflow process map comes in.

Service 98

Service Customers Contract Legal 98

Hubspot

AUGUST 27, 2024

As a former salesperson in hyper-competitive industries like tech, telecommunications, and media, I’ve seen firsthand the importance of getting your product and service pricing approach right. Dynamic, optimized pricing maximizes margins and profitability without pricing products or services beyond what the market will bear.

Price 72

Price Profit margin Contract Retail 72

Sales Hacker

FEBRUARY 2, 2021

Closing an enterprise sale in a niche market follows the same sales funnel as any other deal, but a bit more fine tuned. Your TAM is a term used to refer to the revenue opportunity available for a product or service. This will give you the annual contract value. Find accounts that best fit your product or service description.

Niche 110

Niche Closing Process Government 110

Iannarino

MARCH 2, 2023

The good news is, by helping your buyer with problems related to making a purchase decision and implementing change, you increase your chances of solving the other problems that cause a prospective client to buy your product or service. If you fail to address the pain points related to the buying process, you can forget about closing deals.

B2B 286

B2B Contact Clients Entertainment 286

Search Engine Land

JULY 22, 2024

Standard holiday : When votes are close to a 50/50 split. Track which products are expected to have high conversions and work with your PR and affiliate teams to get your products and services listed at the top. Now, modify your messaging based on voting patterns into three categories. Supportive : The side that loses.

Niche 98

Niche Retail Promote Follow-up 98

Search Engine Land

AUGUST 19, 2024

Before you close this down, consider the makeup of the average SEO agency. With the emergence of AI, the roles of operations, client services, writers, SEO execs, account managers, SEO directors and tech SEOs could be significantly transformed or even replaced by AI agents, potentially reshaping the entire SEO industry.

Account management 84

Account management Clients Gaming Drivers/motivators 84

Search Engine Land

APRIL 11, 2024

Many local service clients struggle to track their success with Google Ads and understand the quality of leads generated. This article explores three ways to effectively track the performance of Google Ads lead gen campaigns for local service clients, including: Standard lead form tracking. All of those points are important, right?

Service 94

Service Campaign Clients Contract 94

Veloxy

NOVEMBER 15, 2022

Crucially, it identifies the high-value accounts that demand greater attention and offer the best closing potential. Businesses that implement advanced ABSD strategies stand to see a range of benefits, including but not limited to: A 171% increase in the average annual contract value from each account. The results?

Sell 246

Sell Objectives and Key Results SQL B2B 246

Search Engine Land

JULY 11, 2024

Until the client reaches the closing parts of their journey and the page-one rankings they crave, you are always at a high risk of churn. When it comes to SEO, there is no perfect service. You’ll probably be trying to satisfy client services’ demands while responding to client emails and requests and doing the actual work.

Account management 76

Account management Clients Contract Start-ups 76

SaaStr

MARCH 23, 2025

When Graham joined in February of last year, Codeium had approximately 200 customers generating low single-digit millions in revenue, combining self-service and enterprise annual contracts. in just four months and became a leader As Graham noted: “Success in sales is defined by how much money you’re making.

GTM 84

GTM Territory Pipeline Growth 84

Sales Hacker

MAY 31, 2021

Prospects can tell right away that you’re not just another robo-dialer, and while they’ll appreciate the clarity with which video helps you explain concepts and contracts, they’ll be deeply persuaded by the fact that you’re a living breathing person they can trust. 10 videos to carry you to close. 10 videos to carry you to close.

Quota 104

Quota Closing Legal Contract 104

Salesforce

OCTOBER 22, 2024

Attracting qualified prospects — companies that are a good fit for your product or services — is more important in B2B (business-to-business) sales than earning a large number of leads. This provides insight into a prospect’s needs so you can zero in on qualified buyers who are a good fit for your product or service.

E-commerce 87

E-commerce Territory Pitch Sales 87

SaaStr

APRIL 24, 2021

It’s just only a minority is under a contract. And almost none is under a long-term contract. Wow! But almost none of its revenue is truly SaaS or provided under a fixed, recurring contract. We could have picked many B2D services, like Twilio or others, too, which have primarily or substantial transaction pricing too.

Contract 144

Contract Price Contact B2B 144

Martech

MARCH 25, 2025

Articles introducing your new hires, discussing closed contracts, sharing news of awards won or announcing new partnerships even if they are technically editorial and not promotional dont provide value without a purchase. Typically, the only difference is an ad for their service included in the prospect version.

B2B 120

B2B Promote Click Through Rate Territory 120

PandaDoc

MARCH 25, 2025

In this article, well explore the challenges of complex sales and the strategies your team can use to close deals more efficiently. Complex sales typically involve high-value products or services, which are often highly customizable. Closing the deal: If the decision-makers accept your proposal, you can finalize the agreement.

Objectives and Key Results 52

Objectives and Key Results Contract Legal Sales 52

Salesforce

APRIL 28, 2025

Salesforce played a pivotal role by contributing the concept of an Agent Card a lightweight JSON contract that communicates an agents capabilities, identity, compliance tags, and TrustScore. Lets take a look at some real-world scenarios to get a sense of how agent interoperability would work in areas like customer service and sales.

Retail 97

Retail Trust Manufacturing Government 97

Martech

APRIL 3, 2025

It specifically states that a sharp hike in tariffs could lead to a broader economic slowdown and potentially contract consumer spending and GDP in 2026, which would, as you might imagine, negatively impact retail sales. The advertising is used to sell goods and services. Speaking of tariffs, let’s clarify how they work.

Retail 120

Retail Government Territory Price 120

PandaDoc

MAY 2, 2025

Pricing isnt just a number you stick on a product or service. When buyers see that committing to a larger quantity or a longer-term contract earns them a better price, theyre more likely to scale up their purchase. Instead of selling individual products or services, you package them together to deliver a more comprehensive solution.

Price 52

Price Drivers/motivators Legal Strategize 52

The 5% Institute

AUGUST 12, 2021

Without the close; your discovery call and everything else after may be wasted time, so learning how to ask effectively is critical for consistent sales. This means using various techniques and a process that helps you win the sale during your sales conversation – and then use your closing questions to formally enrol and win the new client.

Technique 145

Technique Consult Closing Contract 145

SaaStr

OCTOBER 25, 2021

.” and “Something we found really effective at CoursKey, and other vSaaS businesses will likely find as well: Instead of running pilots, sign a multi-year contract but give them an opt-out after 3-6 months. I’ve seen a few exceptions, and personally closed Google after a year-long unpaid pilot. And it was early.

Price 126

Price Contract Referrals Contact 126