SaaStr

APRIL 2, 2025

So Freshworks started off as a low-end Zendesk competitor (Freshdesk), but relatively early expanded into a whole suite of related products for service and support, and most of its growth today is fueled by its lower-end competitor to ServiceNow, it’s “EX” products. A Reminder How Important Going Multi-Product Is.

Drivers/motivators 107

Drivers/motivators Contract B2B Growth 107

Hubspot

AUGUST 26, 2024

I identified a key stakeholder with purchasing authority, reached out with a simple yet elegant email pitch, and they responded asking me for a contract they could sign right away. No one is going to sign a contract on your first outreach, and they probably won’t even respond to your email or answer the phone.

Follow-up 85

Follow-up Contract Sales Technology 85

RingDNA

JUNE 15, 2025

” No matter the products or services you’re selling, sell them better and you’re likely to live better. With clear value propositions and stellar content marketing, your B2B target may be darn-near sold before the first sales contact. However, this best-case scenario isn’t as common as you’d like.

B2C 62

B2C B2B Contract Objection handling 62

RingDNA

APRIL 11, 2025

Dials Per Day Key Question it Answers: How productive are reps at dialing prospects? Emails Per Day Key Question it Answers: How productive are reps at emailing prospects? Contact Attempts per Account Key Question it Answers: How many times are your reps reaching out to contacts at a particular company?

Quota 62

Quota Sales Pipeline Contact 62

Salesforce

OCTOBER 14, 2024

Imagine researching a company or a product online using web search, and combining that with internal knowledge about the company’s rules and policies, and then taking an action in the form of an email summary to a contact. Transfer to human agent. AI is nondeterministic and it can hallucinate. Vision use cases.

Engineering 128

Engineering Represent CRM Follow-up 128

Martech

JULY 15, 2024

Efforts to mature a martech stack require far more than a technical focus; it is important to consider other factors, including contracts, ownership, organizational goals and others. Contract When does the contract end? How much time is needed to decide how to renew or retire a contract? What does it do?

Contract 121

Contract UX Technology Technology 121

SaaStr

JUNE 14, 2025

The Disruption Math Can Be Brutal : In contact centers, AI replaces 40-50% of human agents but only increases software ACV by 50%. Here’s what we’re seeing: In Contact Centers : AI is replacing 40-50% of human agents, but Average Contract Value (ACV) is only increasing by 50%. The contact center labor market?

Growth 103

Growth Niche Contact Contract 103

PandaDoc

JUNE 27, 2025

It doesn’t matter if you’re a startup trying to get your first clients or an enterprise with thousands of contacts. A CRM is software that helps you manage interactions with current customers and prospects by centralizing contact data, communication history, and deal status. What is a CRM? Why is this helpful?

CRM 52

CRM Customers Contract Legal 52

Hubspot

APRIL 30, 2025

Here are a few examples of verbal signals: Questions about the product or service. or Is there a discount if we sign a two-year contract? Think eye contact, nodding, leaning forward, smiling, or even the classic slow-and-thoughtful-head-nod. Dont let that happen to you! or Can it integrate with our current system?),

Contract 31

Contract Sales Objectives and Key Results Prospecting 31

PandaDoc

JUNE 6, 2025

A sales pitch is a message that introduces your product or service in a concise and persuasive way, explaining its value to your target audience. For example, CRMs can give your sales reps access to the most up-to-date contact information, purchase history, and deal progress. What is a sales pitch? Let’s use PandaDoc as an example.

Pitch 52

Pitch Objectives and Key Results Cold Call Contract 52

Hubspot

NOVEMBER 22, 2024

That‘s why I’ve contacted some sales pros and AI experts to learn how they or their clients use AI for sales lead generation. HubSpot's 2024 B2B buyer survey finds that 81% of B2B professionals are likelier to buy a B2B product from vendors offering self-service tools. You need a healthy pipeline of leads to meet those targets.

Lead generation 50

Lead generation B2B Sales Campaign 50

Salesforce

SEPTEMBER 10, 2024

You may view your contact center as a cost center, with ongoing pressure to cut operational expenses. We’ve seen customer service evolve in recent years: Contact centers traditionally came into play after a purchase — handling lost shipments, defective merchandise, and returns or exchanges.

Service 69

Service Customers Cross-sell Contact 69

Salesforce

OCTOBER 22, 2024

Attracting qualified prospects — companies that are a good fit for your product or services — is more important in B2B (business-to-business) sales than earning a large number of leads. This provides insight into a prospect’s needs so you can zero in on qualified buyers who are a good fit for your product or service.

E-commerce 87

E-commerce Territory Pitch Sales 87

PandaDoc

JULY 7, 2025

Pipedrive is a CRM centered on sales and built for pipeline visibility and productivity. Contact and deal management with automatic activity logging, email tracking, and customizable deal stages. See also Maximizing sales efficiency with deal desk software What are Pipedrive and HubSpot CRMs?

CRM 52

CRM Price E-commerce Pipeline 52

Salesforce

NOVEMBER 15, 2024

So as an SDR manager, how can you ensure your team stays motivated, engaged, and productive in such a demanding and often thankless role? They identify potential customers, present product or service offerings, negotiate contracts, and ensure customer satisfaction. The role of an SDR is, in many ways, hustle culture personified.

Tradeshows 52

Tradeshows Drivers/motivators Territory Negotiate 52

Salesforce

JULY 7, 2025

Become a Datablazer today Accelerate your career growth by joining the Datablazer Community, where you can gain the skills you need, connect with fellow innovators, and be the first to know about Salesforce product news. This all led to a 62% increase in average contract value from those leads. Treat data like a product 2.

High impact 115

High impact Contract Start-ups Represent 115

Salesforce

NOVEMBER 25, 2024

With more data at your disposal, it is easier to tap into advanced personalization features like Cross-Object Merge Fields, which pulls in information from Data Cloud to display merge fields related to the contact record. Marketers can personalize messages based on objects related to the contact record. Rule-Based Dynamic Content.

Cross-sell 64

Cross-sell Customers Territory Campaign 64

PandaDoc

MAY 2, 2025

That can mean anything from misrepresented pricing to contract clauses that Legal never approved. This is your teams source of truth: a hub for approved building blocks like product descriptions, fee schedules, case studies, or disclaimers that reps can pull into documents as needed without having to recreate or reword content manually.

Legal 52

Legal Territory Contract Price 52

Salesforce

DECEMBER 20, 2024

The key here is to engage with the buying committee within the account, not just the contact you had the initial conversation with. Within a buying committee, there are a lot of personas that require a different understanding of the value a product delivers to them. However, you need to cast a wider net.

B2B 59

B2B Contract Cross-sell Construction 59

PandaDoc

MARCH 25, 2025

Complex sales typically involve high-value products or services, which are often highly customizable. Here is an overview of the sales process for complex sales: Discovery/needs analysis: Understanding your customers needs and challenges is key to demonstrating how your product or service can help. What is considered a complex sale?

Objectives and Key Results 52

Objectives and Key Results Contract Legal Sales 52

RingDNA

MARCH 26, 2025

If you live for weekend trout fishing trips you might slip it in there, but not at the expense of describing the products or services you are selling. When it comes time to make contact, they already know who you are. Next, make sure that your bio doesn’t just focus on what you do, but also gives good information about your company.

Closing 62

Closing B2B Sell Referrals 62

Salesforce

MARCH 19, 2025

An invoice is a formal document from a seller to a buyer that lists the products or services provided and the amount due. This makes it clear to your client who the invoice is from and provides all the necessary contact information in one place, so they know how to reach you if needed. If youre a freelancer, you can use your full name.

Finance 59

Finance Clients Start-ups Follow-up 59

Salesforce

JULY 14, 2025

These integrations will help your contact database connect to the things you do most. You’ll know which pages they visit, what products interest them, and when they’re most likely to convert — helping you turn casual visitors into loyal customers. Here we go: 1. They also analyze browsing patterns and track customer activity.

CRM 52

CRM E-commerce Contract Finance 52

Salesforce

FEBRUARY 3, 2025

You’re not selling tools or closing contracts; you’re offering solutions and building partnerships. Account A business, customer, lead, or prospect a company engages with to sell products or services to. This memorable and thoughtful gift successfully engages the point of contact, and they schedule a demo call.

Objectives and Key Results 52

Objectives and Key Results Cross-sell Pipeline SQL 52

Salesforce

FEBRUARY 21, 2025

Youll get higher returns on marketing dollars and quicker time to contracts. They also wanted to increase agility, streamline ordering processes, and ensure timely and accurate fulfillment of dark fiber, ethernet, SD-WAN, and other connectivity products for wholesale and enterprise customers. Standardized contracts help.

Contract 52

Contract Government Price Service 52

Sales Hacker

MARCH 25, 2025

Previously, he was the Global VP of Product for SAP, CRM and Sales Cloud. How enterprise teams are already deploying autonomous agents in production. Previously to that, it was the global VP of product for SAP, focused on the CRM and sales cloud. To be more productive, to deliver on the outcomes.

GTM 67

GTM X-functional Start-ups Relationship building 67

Sales Hacker

JUNE 20, 2025

Send it to your network, your mentors, your VC contacts. Treat fractional like a product: be intentional, differentiated, and focused. Backed by AI and trusted across the industry, the platform is helping teams build stronger projects, with less risk and clearer contracts. Once you’ve built your list, share it.

GTM 99

GTM Construction Referrals Networking 99

SaaStr

APRIL 28, 2025

This isn’t just a note-takerit’s an AI that knows your product cold. Products like Delphi are already enabling this functionality where an AI version of yourself can join meetings. Products like Delphi are already enabling this functionality where an AI version of yourself can join meetings.

Negotiate 96

Negotiate Contract E-commerce Price 96

Hubspot

FEBRUARY 13, 2025

The sales team knew the product best but took a totally different tone. When you have a lead enter your pipeline, I suggest doing some digital digging before you make contact. The first thing that came to mind was a big contract renewal date. I dont want to miss my important clients messages related to my contract.

Sales 36

Sales Pipeline Trust Pitch 36

Salesforce

DECEMBER 23, 2024

Depending on what your business sells and how your products are marketed, you can find the right type of ecommerce that will be the best fit for you. Products may be produced and sold by the business or purchased from other suppliers and resold to consumers. Product quality and performance can keep customers coming back.

B2C 98

B2C Government Manufacturing Retail 98

SaaStr

NOVEMBER 27, 2024

a Month Churn especially SMB churn remains Zoom’s biggest challenge at its mature state, but it’s been pushing customers to annual and longer contracts and more. This is their big multi-product push. Average Monthly Self-Serve (“Online”) Churn Hit New Low of 2.7% It’s seen churn fall to 2.7%

Contract 109

Contract Contact Growth Closing 109

Martech

MARCH 27, 2025

We literally cannot treat it with the same care, as that would risk productivity and quality issues, and even greater brand impacts. Take, for example, someone with contract in their job title. There is so much to unpack on this single topic. What do we mean by unstructured data?

Government 95

Government Legal Contract CRM 95

Iannarino

JULY 6, 2021

This post may be a bitter pill for those who believe their clients buy from them because they like their company, their products, or both. Even though these things are important, their value can only be recognized (not to mention realized) after the client signs a contract.

Clients 325

Clients Contract Contact Conversion 325

Martech

AUGUST 10, 2022

Contracts are complex for a reason. I’ve seen and heard of my share of contract gotchas. You use them to buy contacts and information as well as to enrich what data you’ve already got. That said, the wording in a contract or master service agreement won’t change. . So, you have a great data vendor.

Contract 120

Contract Contact Price Legal 120

Salesforce

JANUARY 8, 2024

But back at the office, they’ll ask their delivery or product team in a panic, “We can do that, right?” ” A written sales contract should accurately reflect the verbal agreements made — or else you risk the buyer backing out of the deal or having a very unhappy or potentially litigious client after the deal is done.

Contract 110

Contract Process Legal Real Estate 110

Iannarino

AUGUST 1, 2021

It’s unlikely that a more recent lead is automatically better than an older lead, or even than a target that is already locked into a contract with your competitor —even if the new contact devoted two minutes to filling out a form on your website. In sales, recency bias often influences how we evaluate leads.

Intrinsic 342

Intrinsic Clients Contact Contract 342

Iannarino

MARCH 2, 2023

The good news is, by helping your buyer with problems related to making a purchase decision and implementing change, you increase your chances of solving the other problems that cause a prospective client to buy your product or service. We describe this idea as being One-Up , meaning you have greater knowledge and experience than your buyers.

B2B 286

B2B Contact Clients Entertainment 286