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Your Contact Center Can Earn Money for Your Company, Too

Salesforce

That’s especially difficult for contact centers, where siloed data, disconnected systems and labor shortages already lead to long wait times. While these challenges may affect your contact center revenue, the real impact is on customer experience. Identify your contact center’s expenses. How to create contact center revenue.

Contact 98
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3 Tips to Help Your Marketing Team Become B2B Opportunity Experts

Salesforce

The key here is to engage with the buying committee within the account, not just the contact you had the initial conversation with. When I used to work for a construction manufacturer, we had to engage with various personas. However, if you don’t make time to understand them, you could be leaving revenue on the table.

B2B 59
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The Sales Manager’s Guide to Sales AI

Veloxy

This turns a sales rep who spends too much time on non-selling activity into a trusted advisor that spends the majority of their time on customer engagement. This includes tools designed to reduce the administrative burden on revenue operations and reps by automating non-selling activities. How is AI Changing Sales?

Sales 223
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16 marketing automation platforms your organization should consider

Martech

B2B and B2C upper mid-market and enterprise marketing teams, supporting retailers, banks, insurance, e-commerce, education, travel, hospitality, media, manufacturing and entertainment. Social campaigns enable marketers to reach existing segments in social channels or to expand to reach new contacts that resemble existing profiles.

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A Comprehensive Guide to Product Training for Sales Teams

Highspot

Product training is a structured learning process that helps team members understand, communicate, and sell a product. According to Gartner, 77% of B2B buyers say their most recent purchase felt “very complex or difficult,” highlighting the importance of thorough product knowledge for anyone selling or supporting a solution.

Product 52
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5 Content Marketing Strategies for Niche B2B Industries

ConversionXL

I worked with a company that manufactured moisture-resistant flooring adhesive. By shifting the focus away from basic educational content and toward high-level inspirational concepts, Zuora inspired the elite and discerning audience it intended to sell to—CEOs, founders, and executives. It created powerful network effects.

Niche 133
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How Commerce Leaders Can Cut Costs and Drive Revenue Now

Salesforce

Your contact or customer service centers aren’t cheap. Generating more revenue by enabling agents to cross-sell, upsell and start outbound outreach when assisting customers with service issues. Contact centers can automate tasks like simple returns, cancellations or “where’s my order” requests. What customers are saying.