Yes, Brands Can Turn Customer Service Into a Profit Center
Salesforce
SEPTEMBER 10, 2024
Over the years, you’ve put a lot of money into your customer service centers. You’ve upgraded technology, upskilled your agents, and invested in 24/7 self-service options. You may view your contact center as a cost center, with ongoing pressure to cut operational expenses. Customer service and profitability go hand in hand.
Let's personalize your content