Salesforce

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. What you’ll learn: What is self-service customer service?

Service 59

Service Customers Objectives and Key Results Angle 59

Salesforce

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

Service 136

Service Customers Gaming Drivers/motivators 136

Salesforce

AUGUST 16, 2023

Attention service and field service pros: are you ready for an epic experience? At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform. Trust us: you don’t want to miss them.

Service 98

Service Hospitality Entertainment Customer Relationship Management 98

Salesforce

OCTOBER 31, 2023

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. But according to recent Salesforce research, only 58% of service organizations report using this technology. Find out how in our latest State of Service report.

Service 119

Service Customers Appointment Strategize 119

Salesforce

JANUARY 23, 2023

How can you keep up as the global landscape constantly changes? When your team has an efficient platform — not just the mashup of tools acquired over the years — they can focus on delivering empathetic, effective customer service. When it comes to investing in customer service, you have to provide your team with the right tools.

Service 98

Service Contact Technology Technology 98

SaaStr

DECEMBER 7, 2020

You go to a web service. Sign Up Now. The very, very last thing I am going to click is “Contact Me.” ” The last thing I want, as a web-centric small customer/user, is some sales rep selling me on some product I just want to try for 20 minutes and see if it works for me. I know you are probably like me.

Contact 145

Contact Price Up-sell Service 145

Hubspot

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. When we think about online selling, we usually think about selling products like clothing or electronics. How to Sell Services Online 1. Or just a limited selection to start?

Service 88

Service Sell E-commerce A/B testing 88

Salesforce

NOVEMBER 20, 2023

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. But how do you get started?

Service 59

Service Customers Contact Promote 59

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Role of a CRM in your business. Sales Reps.

CRM 128

CRM Service Finance Customer Relationship Management 128

Salesforce

DECEMBER 13, 2022

The future of customer service starts with learning what customers expect today: a consistent and empathetic connected experience. Challenging economic conditions mean that organizations should focus on cost efficiency and service productivity. Cut costs while improving service. It all starts with service.

Service 98

Service Customers Contact Start-ups 98

Salesforce

NOVEMBER 16, 2023

Let’s take a few minutes to review the principles of great customer service operations — and what you can do right now to take your organization to the next level. Get the details What is customer service operations, and why is it important? Get the details What is customer service operations, and why is it important?

Service 72

Service Customers Cross-sell Contact 72

Sales Nexus

JULY 20, 2021

As new industries cropped up, email marketing services changed. Despite all odds, they continue to do email marketing services from home. The entire world has been disrupted by the current crisis but already, there are plans being made to start reopening US businesses and start returning to normal in certain areas.

Service 97

Service Objectives and Key Results A/B testing Meeting 97

Hubspot

SEPTEMBER 8, 2023

With softphones, you can call a client, prospect, customer, or colleague from anywhere, as long as you have internet service, a microphone, and a speaker. Because of the cost savings and convenience, softphones are growing in demand — the VoIP services market is expected to reach $472.26 billion by the end of 2033. million by 2025.

Service 67

Service Price CRM Contact 67

SaaStr

FEBRUARY 9, 2024

In this latest episode of CRO Confidential , Sam Blond, Partner at Founders Fund and former CRO at Brex, sits down with the CRO of Zapier, Giancarlo Lionetti (GC), to chat about Product-Led Growth (PLG) and Go-To-Market (GTM). In a product-led growth strategy, the product serves as the focal point of your company’s marketing and strategies.

Go To Market 114

Go To Market Growth GTM Product 114

Iannarino

MARCH 2, 2023

The good news is, by helping your buyer with problems related to making a purchase decision and implementing change, you increase your chances of solving the other problems that cause a prospective client to buy your product or service. Your sales champion needs you to help them be One-Up as it pertains to this decision.

B2B 293

B2B Contact Clients Entertainment 293

Salesforce

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less? The answer is AI in customer service.

Service 52

Service Customers CRM Technology 52

Salesforce

MARCH 19, 2024

You understand the pivotal role technology plays in shaping the future of customer service. If you’re looking for new ways to connect with your peers, the Salesforce Serviceblazer Community is a great place to start. Find out how in Salesforce’s latest State of Service report. What is the Serviceblazer Community?

Networking 135

Networking Negotiate Service Contact 135

Salesforce

JANUARY 9, 2023

No matter where in the world you do business, your customers know you by your products. The rules you set regarding how they can use those products directly affects how much people trust you. What’s the connection between ethical innovation, inclusion, and products? Why you need a global product policy. Sign up now.

Product 98

Product Trust Technology Technology 98

Lead Fuze

JULY 3, 2023

Setting individual customer service goals is an integral part of any successful business strategy. Creating measurable objectives is essential for any salesperson, job seeker, entrepreneur or marketer aiming to enhance their customer service and business success. Reduce Cost Per Contact (CPC): Save Those $$$.

Service 52

Service Customers Objectives and Key Results CRM 52

Lead Fuze

NOVEMBER 24, 2023

AI is not just about robots replacing tedious jobs – it can also be a great boost to your productivity. How AI can make you productive , really? Imagine freeing up hours of your day from repetitive tasks or making decisions backed by deep data analysis that was done in minutes, not weeks. So how does this happen?

Product 52

Product Strategize Healthcare Technology 52

Hubspot

MAY 26, 2021

That's where a bulk email service can come in. Discover the key features you should find in a bulk email service and the top providers in the market. A mass email service helps you reach a large audience and nurture them one email at a time. Not sure if it's the right time to try a bulk email service?

Service 100

Service A/B testing CTR Contact 100

Gong.io

AUGUST 19, 2021

This gave them a data-driven way to decide where to focus their sales organization’s efforts so they could free up reps’ time to actually sell. When it comes to productivity sinks, a handful of usual suspects plague B2B revenue organizations. This means you no longer lose up to 97% of the information in customer and buyer interactions.

Product 127

Product Cross-sell CRM Sales 127

Salesforce

NOVEMBER 15, 2021

As a field service leader you have your work cut out for you these days. Field service management has grown in scope and complexity. Field service leaders must navigate changes in customer behavior and digital technologies to improve employee engagement and customer service. The reason? So what does that look like?

Service 98

Service Appointment Technology Technology 98

Martech

MAY 2, 2024

They contact the target account, network and gather important information about the group members, their roles and their interests related to the seller’s product or category. But who knows if the person in that job is involved in buying your particular product or service? The buying role is inferred from the job title.

B2B 112

B2B Drivers/motivators CRM GTM 112

Search Engine Land

AUGUST 2, 2023

If you’re a brick-and-mortar or ecommerce retailer, you’ll want to ensure your inventory appears as part of Google Shopping’s free product listings. What are free product listings on Google? Free product listings have been a win-win-win situation for shoppers, sellers, and Google alike. YouTube mobile or desktop.

Product 98

Product Retail Click Through Rate Territory 98

Salesforce

DECEMBER 7, 2021

At the end of every year, service team leaders tee up a new set of KPIs they commit to improving in the next 12 months. To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot. There should be no judgment of ideas.

Service 98

Service Customers Technique Start-ups 98

Search Engine Land

APRIL 24, 2024

Customers trying to cancel services. By understanding these prospects’ search intent signals, you can precisely reach the hottest leads primed to convert to your product or service at key “action” moments. People who are interested in your services or products. Customers seeking help or support.

Legal 128

Legal Contract Gambling Lead generation 128

Salesforce

JANUARY 6, 2022

In any relationship, including the employer-employee relationship, there can be something that builds up over time. ” But as people started to work from home in the pandemic, a lot of those positive workplace elements got removed. Then people start to realize it’s not as great as they thought it would be.

Meeting 98

Meeting Service Drivers/motivators Start-ups 98

Martech

MAY 6, 2024

By implementing lead scoring for existing customers, you can segment them based on their behavior, purchase history, level of engagement with your products or services, and other relevant criteria. Context) You head lead generation for a national B2B financial services firm. Tone) Please use simple language.

Cross-sell 96

Cross-sell Customers Referrals Lead generation 96

SaaStr

MARCH 25, 2023

So one recent survey we did really brought out a healthy debate: does your VP of Sales really need to be a product expert? Many of the comments said it was more important a VP of Sales understand process and leadership more than the product itself. I say, you just gotta know the product. A true product savant?

Product 101

Product Objection handling Sales Up-sell 101

Salesforce

NOVEMBER 3, 2021

As a result, service team leaders have new access to technologies that help their teams collaborate better, gain data insights, and improve service center processes overall. As customer expectations change, organizations have adopted new technologies to keep up. Xcel Energy slowly builds on its success to drive lasting change.

Service 97

Service Teamwork Technology Technology 97

Salesforce

SEPTEMBER 26, 2023

Buying signals are subtle communication cues from prospects that indicate an interest in a product or service. These signals take many forms — verbal commitments in sales calls, emailed questions about product features, or smiles and nods during negotiation — and can surface at any point in the sales process.

Contract 119

Contract Negotiate Follow-up Contact 119

Martech

APRIL 22, 2024

Define your target audience: Start by identifying your ideal customer profile within the telecommunications industry. Build a quality email list: Focus on building a permission-based email list consisting of individuals who have expressed interest in your telecommunications products or services.

Lead generation 115

Lead generation Click Through Rate Contact Follow-up 115

Martech

NOVEMBER 14, 2023

Marketing automation platforms (MAPs) help marketers speed up processes and increase efficiency. It’s a good start, but these simple divisions might not be effective enough in the long term. Bringing back ghosted contacts It’s inevitable that some customers go silent. That way, you’re not using up a human agent’s valuable time.

Contact 124

Contact Engineering Service Strategize 124

SaaStr

AUGUST 6, 2021

CMO Julie Herendeen and CPO Sean Scott are PagerDuty’s product & marketing power couple. They bring together their respective strengths to drive remarkable product-led growth for PagerDuty, the incident response SaaS that’s been invaluable to tech teams since 2009. His product team initially intended the robot to be flashy.

Product 107

Product Drivers/motivators B2C Growth 107

SalesHandy

SEPTEMBER 3, 2020

You need to stay updated with the latest sales statistics for setting up your goals, defining the KPIs, and measuring the performance metrics of your sales team. Sales statistics to boost your sales team productivity. They use cold emails, cold calls, and frequent follow-ups to achieve consistent growth. Follow-up statistics.

Product 131

Product Cold Call Referrals Sales 131

Lead Fuze

JULY 7, 2023

Knowing how to upsell a product effectively is crucial for maximizing profits and customer satisfaction. The importance of customizing product options for better upsell opportunities cannot be overstated; hence we’ll look at implementing customization tools.

Product 52

Product A/B testing Cross-sell Technique 52