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Product knowledge essentials: Education from sales to customer

PandaDoc

Product knowledge training is an educational course for salespersons. The better your salespeople educate potential buyers on your product or service, the fewer doubts over the purchase remain. Using your product or service in the right way Well-educated staff can efficiently educate users as well.

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8 Ways to Make Your Sales Org Recession Ready

Salesforce

Elyse Archer , founder and CEO of She Sells, said this should start with the customer need: “What can you change in your processes, systems, and delivery to serve them best now?” Additionally, simple tweaks to payment options and contract terms go a long way to addressing customers’ budgetary concerns. said Batrawy.

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Sales Performance Dashboards to Keep Every Part of Your Revenue Engine on Track

Sales Hacker

This involves spending 1:1 time with their people to help them strategize, brainstorm, and develop their communication and selling skills so they can grow your pipeline. Once an SDR has secured a qualified lead, they tap an account executive (AE) to give demos, negotiate contracts, and drive the deal home. Building an AE dashboard.

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How to Get Past 'I Don’t Have Time For This' & 4 Other Common Buyer Brush-Offs

Hubspot

Brush-offs are time savers — ways for prospects to get you off their back without much regard for what you‘re selling or how you’re selling it. Salesperson : “Well let me ask you this — where should I go to get better educated on your company?” Here’s a better exchange: Prospect : “I’m not the right person.”

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The Top Customer Success KPIs to Measure

Gong.io

Closing new contracts is important, but retaining and increasing revenue from existing accounts is crucial for maintaining and growing ARR. Customer success and account managers collaborate here to keep the buyer satisfied and to identify opportunities for expansion (through cross-sell and upsell conversations).

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Fix Your Sales Process by Asking This One Question

Sales Hacker

Company founders do a lot of the selling in the early days. Then there’s a logistics stage covering contract details. If you sell cars, what decisions does a buyer need to make before they are ready to buy? If what you sell is diverse enough to need to do this more than once, do it more than once.) Don’t skip steps.

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Lessons on Scaling Customer Success from $1M to $300M in ARR with Success Venture Partners

SaaStr

Sell to more existing customers. It’s one thing to bring the customer over the line and sell for the first time. Your selling team will 3x, and sales will become codified. When scaling from founder-led sales to another person selling the product, customers become more demanding. Being truly cross-functional.