Martech

JULY 25, 2024

. “The second business unit is our custom interiors division,” he continued. The company has done around 5,000 fully custom large-scale projects — luxury showrooms, hospitality, auditoriums, conference centers, theaters, airport lounges and major office custom projects.”

E-commerce 119

E-commerce Hospitality Angle Sports 119

Highspot

MAY 15, 2025

It also gives your customers a consistent experience no matter who theyre talking to. This setup works best if your company has a broad customer base, sells products that require local support, or needs to navigate regional differences. One rep might focus on healthcare, another on manufacturing, and a third on financial services.

Territory 52

Territory Healthcare Hospitality Sales 52

Martech

FEBRUARY 7, 2025

Users who downloaded the app and enabled location services could drive to a McDonald’s, order a Whopper for a penny, and then be directed to the nearest Burger King to pick it up. My career has taken me to companies in higher education, B2B SaaS and hospitality. In 2018, I read about Burger King’s Whopper Detour Campaign.

Contract 108

Contract Non-Profits Hospitality Negotiate 108

Salesforce

NOVEMBER 11, 2024

Imagine having a digital partner that keeps your tasks on track, boosts your customer service, and makes daily operations smoother. Over 58% of SMBs already use AI to streamline their operations and deliver more personalized customer experiences. It manages customer inquiries, schedules meetings, and predicts sales trends.

Real Estate 105

Real Estate CRM Hospitality Retail 105

Martech

DECEMBER 26, 2024

Customer experience faced serious challenges during the pandemic. Customers want it all, and really theres no excuse for them not to get it. The key to customer success will be maintaining a strategy for covering all bases. This way, customers can choose how they want to learn more and buy. Now, theres no looking back.

Customers 125

Customers Government Healthcare Hospitality 125

Salesforce

OCTOBER 29, 2024

Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution.

Service 69

Service Customers X-functional Pharmaceutical 69

Hubspot

JULY 17, 2025

You have a free product or service offer. Ahead of the updated regulations, I sent out a cold email to a bunch of hospitality and catering companies in the local area. HubSpot AI HubSpot AI is a collection of AI-powered tool integrations you can use as part of the customer platform. The email itself wasn’t anything fancy.

Start-ups 41

Start-ups Follow-up Campaign Price 41

Lead Fuze

FEBRUARY 7, 2025

In other words, by understanding MEDDPICC, you can better understand how likely a lead is to convert into a paying customer. The Components of MEDDPICC If you’ve ever been in the hospital, you’ve probably seen the MEDDPICC line. This step is important because it helps salespeople find potential customers.

Hospitality 52

Hospitality Sales Cold Call Presentation 52

Highspot

JULY 15, 2025

You need the right tools to meet customers where they are. If you’ve ever struggled to get the attention of hospital and health system procurement offices, wondering if your emails are getting lost in their inbox, you’re not alone. The key to omnichannel sales success is high-quality customer data.

Healthcare 52

Healthcare Customers GTM Hospitality 52

Salesforce

MAY 12, 2025

Imagine a world where your business resolves customer issues before they even arise. Customers expect more than just reactive support; they crave anticipation and personalized attention. Around 73% of customers expect companies to understand their unique needs , and expectations are only growing. Sounds futuristic?

Service 75

Service CRM Hospitality Appointment 75

Hubspot

MARCH 14, 2025

Other popular use cases for AI across different industries include: Customer service teams using chatbots and virtual assistants to handle routine and repetitive customer inquiries. Business-specific intelligence can also help with customer service, inventory management, and localized marketing tips.

Legal 36

Legal Construction Appointment Healthcare 36

Salesforce

MARCH 7, 2025

With over 60 million visits a year, customers rely on it for everything from troubleshooting to developer support. Salesforce saw an opportunity to enhance the customer experience by integrating AI into customer success. Today, AI plays a critical role in transforming key customer success metrics for CX leaders.

Customers 59

Customers Hospitality Promote Service 59

Salesforce

APRIL 15, 2025

Within all of these, theres a growing demand for more HLS personalization: trust-centered customer and patient experiences that not only meet individual needs but also proactively improve health outcomes. These AI agents can provide personalized, real-time interactions and support, enhancing the overall customer experience.

Pharmaceutical 59

Pharmaceutical Healthcare Hospitality Appointment 59

Martech

NOVEMBER 28, 2023

Personalization plays a crucial role in various industries, particularly in hospitality. It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Let’s delve into this captivating domain.

Hospitality 110

Hospitality Customers Entertainment Campaign 110

Sales Pop!

SEPTEMBER 6, 2023

Insights from Marissa Freeman, CMO of Union Square Hospitality Group In the realm of business, the art of creating indelible impressions transcends transactions—it’s about shaping perceptions, fostering connections, and embodying values.

Hospitality 162

Hospitality Customers B2C Technology 162

The Advantexe Advisor

JANUARY 10, 2024

Customer Service is one of the most important functions within a business and is especially critical in a consumer business like hospitality. What got me thinking about this is an ongoing dialogue I have been having with the service team at the hotel I am staying at this week.

Service 111

Service Hospitality Customers 111

Search Engine Land

NOVEMBER 28, 2023

Personalization plays a crucial role in various industries, particularly in hospitality. It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Let’s delve into this captivating domain.

Hospitality 86

Hospitality Customers Entertainment Campaign 86

The Sales Hunter

JUNE 4, 2015

It’s easy for people believe they offer customer service. Challenge is customer service is a moving target. The hospitality industry is built around customer service, and yet even within this industry, there are wide ranges […]. It’s another thing to do it.

Service 102

Service Hospitality Customers Product 102

Sales Pop!

FEBRUARY 6, 2025

With the rise of sales enablement technologies and changing consumer behaviors, it’s no longer a question of if, but when, cruise lines will adopt Customer Relationship Management (CRM) solutions. Customer Retention: Loyalty is the lifeblood of the cruise industry.

CRM 257

CRM Hospitality Customer Relationship Management Technology 257

Sales Pop!

JULY 13, 2021

It appeals to people both aesthetically and psychologically and has been proven to influence customers’ buying decisions. Blue- Generally associated with tranquility and a sense of security, blue is often used in hospital, veterinary, and other care settings. Color has long been a vital part of marketing. Best Shades for Your Business.

Hospitality 245

Hospitality Strategize Promote Campaign 245

Heinz Marketing

JUNE 4, 2019

By Maria Geokezas , VP of Client Services at Heinz Marketing. Your employees are essential to your customer’s experience with your brand. Long term, sustainable hospitality within the “living room” of your brand is the lifeblood of customer retention and referrals. Live and breathe your customer’s experience.

Customers 100

Customers Hospitality Referrals Drivers/motivators 100

Partners in Excellence

JANUARY 5, 2015

As much as we try to develop, implement, and execute outstanding customer experiences, sometimes things fall apart and we have a complete disaster. How we respond to these customer service and experience disasters is critical. My 90 year old father had been hospitalized just before the New Year. Everything goes wrong!

Hospitality 96

Hospitality Customers Appointment Trust 96

Martech

APRIL 15, 2024

What will customers remember after they have experienced your website, product, service or people? A tremendous amount of investment and resources are being focused on integrating AI into the customer experience , from automating responses to comments on social media to improving the call center experience. Impressive!

Customers 134

Customers Hospitality Technology Technology 134

Martech

JULY 13, 2022

Despite marketers’ pandemic-driven focus on customer satisfaction, less than 35% of consumers are completely satisfied with their brand relationships, according to the 2022 Brand Relationship Design report from digital product, marketing and brand innovation firm R/GA. When the pandemic hit, customer satisfaction became the No.

Hospitality 108

Hospitality Customers Drivers/motivators Retail 108

Martech

APRIL 12, 2024

The current business environment — increasingly omnichannel but with a heavy reliance on digital — requires successful marketers to capture, analyze and leverage data to deliver timely personalized interactions across every customer touchpoint. It employs specialized teams to handle regulated markets such as financial services.

Customers 118

Customers B2C Healthcare Retail 118

Veloxy

SEPTEMBER 29, 2021

With Salesforce Automation, you could realize the following benefits daily : gives teams a shared view of customer data. With Salesforce Automation, you could realize the following benefits daily : gives teams a shared view of customer data. Does skimming the surface of customers’ information grant any worthwhile insights?

Territory 342

Territory Represent Sales Lead generation 342

Salesforce

AUGUST 16, 2023

Attention service and field service pros: are you ready for an epic experience? At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform. Trust us: you don’t want to miss them.

Service 98

Service Hospitality Entertainment Customer Relationship Management 98

Martech

DECEMBER 8, 2022

Outside of the food and hospitality industry, it can be a real struggle for businesses to get positive reviews. Ask happy customers for reviews. Tip the review balance back in your favor by getting those happy customers to be your online advocates. This should lead the customer right to your Yelp listing. The ‘tip’ trick.

Customers 116

Customers Hospitality Follow-up Service 116

ConversionXL

AUGUST 24, 2015

But how can we use it to retain more customers? Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. Acquiring new customers is expensive. So, reducing customer churn can greatly impact your company’s financial health.

Customers 134

Customers Non-Profits Drivers/motivators Gaming 134

Martech

JUNE 13, 2023

The company refreshes the menu and customer experience with new limited-time offers (LTOs) and drive-thru ordering for guests. Behind all these changes is a close connection with customers supported by measurement and analytics tools. A positive change in any of these areas will get customers to return.

Customers 110

Customers Hospitality Promote Meeting 110

Martech

JANUARY 20, 2022

“Lots of marketers have adopted agile practices and tried to transform how they go to market in terms of customer journeys,” said Tom Hannigan, Global Practice Lead for precision marketing platform HCL Unica, at our MarTech conference. Everybody has one of these customer journey maps,” Hannigan said. Source: Tom Hannigan.

Customers 130

Customers Hospitality Repeat business Clients 130

Martech

OCTOBER 31, 2023

The organization is blocking the email Some organizations, like hospitals and utility companies, have email security systems that open and scan all emails before they are delivered to the recipient. In addition to ruining your open rate statistics, these systems can prevent crucial messages from reaching your customers.

Customers 118

Customers Hospitality Contact Click Through Rate 118

Salesforce

JULY 21, 2021

When travelers stowed away their suitcases in 2020, travel companies scrambled to extend loyalty statuses to keep their customers happy. But what happens to the future of travel loyalty when customers exhaust their balances and start from scratch? . Today's customers are sophisticated, and they expect more from you than ever.

Hospitality 98

Hospitality Customers Promote Customer Relationship Management 98

Score More Sales

SEPTEMBER 27, 2013

Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them. Go to a restaurant for the first time in hopes of having a high value customer experience – it is rare. Also, in their study, customer expectations were exceeded only 16% of the time.

Customers 101

Customers Hospitality Retail Account management 101

Tibor Shanto

DECEMBER 6, 2021

Rick consults with executives, investors and boards of B2B technology, SaaS and technology enabled firms, as well as financial and professional services companies. His board service has included: RIS; Mequon Community Foundation (chair and director; eInnovate (chair and director); Milwaukee Technology Academy; and NSPC. .

Healthcare 144

Healthcare Hospitality Management Consulting Manufacturing 144

Martech

JUNE 23, 2022

Xanterra Travel Company owns an extremely unique and diverse collection of travel and hospitality brands that all share a common mission — to provide travelers with unforgettable experiences. Five years ago he found himself faced with the task of unifying customer identities across multiple brands and experiences.

Territory 106

Territory Customers Hospitality Cross-sell 106

Salesforce

MAY 23, 2024

First- and zero-party data is more important than ever Popular types of dynamic email content Dynamic email content can be done simply How to give email subscribers what they want Customers don’t want to feel like just another number to your brand. At Litmus, we’ve seen customers implement dynamic email content and achieve real results.

Click Through Rate 124

Click Through Rate Customers Hospitality Promote 124