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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. Let’s do free services on all Apple products we sell. Apple’s innovative customer service experience helped build loyalty. Let’s do free classes.

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How Public.com used personalized cross-channel engagement to double attendance at live events

Martech

They do this by delivering personalized content and education to their community of over a million members who use the platform to connect with friends, follow companies, and build confidence in investing. In May 2021, they launched Public Live, a feature that integrates live audio into the Public app experience.

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From Print to Digital: The History of Content Marketing

Lead Fuze

The Hartford Steam Boiler Inspection Example To illustrate how companies leveraged quality informational materials long before the term “content marketing” existed, consider The Locomotive launched by Hartford Steam Boiler Inspection Company in 1867, which happens to be America’s oldest continuously published company magazine.

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How One Entrepreneur Leveraged Fanatical Prospecting to Build His Business

Sales Gravy

This conversation about sales and entrepreneurship is both educational and inspirational. Then, I moved into a sales coaching role with a local plumbing, air, and electric company where I was teaching their technicians some of the basics of sales psychology, and going out in the field, and helping them with their sales process.

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9 B2B Instagram Marketing Strategies (w/ Examples)

ConversionXL

Some 73% of Millennial workers are involved in B2B purchase decisions, and 85% of that group uses social media to research products and services for their companies. 83% of people discover new products or services on the platform, and 79% search for more information after seeing a post on Instagram. That path is far from linear.

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The 4 Types of Value Propositions Every Business Needs

ConversionXL

Customer service replied but couldn’t help, so they said they would replace it under warranty. If you have great customer service and warranties, make sure you communicate it (or risk losing all that value). If you have great customer service and warranties, make sure you communicate it (or risk losing all that value).

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10 of the Most Memorable Marketing Campaigns of 2012

Hubspot

On Mother's Day 2012, P&G launched a campaign called "Thank You, Mom." For a company whose products or services aren't directly related to sporting goods, P&G generated more coverage for this campaign than a lot of other companies like Nike whose products relate directly to the Olympics. Proctor & Gamble: Thank You, Mom.