article thumbnail

Episode 35: Why Education and Training Are Key to Growing Manufacturing in the US

Spiro Technologies

As a result, I’m an electrical engineer by degree. I worked on several USPS projects, the Postal Service with high-speed sortation and delivering of packages, mail, and letters, and things of that nature. It’s a huge issue for manufacturers and the education system. Maybe, Mike, before we kind of get into Industry 4.0

article thumbnail

3 actions to prepare for machine customers in service organizations

Martech

Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or some other smart product to call customer service or wait on hold for you. Reporting them to customer service.

Service 86
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. Let’s do free services on all Apple products we sell. Apple’s innovative customer service experience helped build loyalty. Let’s do free classes.

Service 98
article thumbnail

What Generative AI Leaders Know That You (Probably) Don’t

Salesforce

We’ll highlight some of these high performers, including Schneider Electric , Rossignol , and General Mills. They’re more likely to use AI in product and service development, risk modeling, performance management, and more. Each business function “spoke” (marketing, sales, service, etc.) They invest more and use AI more broadly.

article thumbnail

Utility Customers Are Generating Their Own Power — Embrace the New Opportunities

Salesforce

As more consumers start generating and storing their own electricity, they are creating a new energy economy with benefits and opportunities for electric utilities. Newly empowered in every sense of the word, prosumers now influence the design and creation of new utility services and products. Get the guide.

article thumbnail

20 Solar Sales Tips to Win More Business in 2023

Veloxy

Educate the Customer As a solar salesperson, you are not only selling a product but also educating your customers about solar energy. To educate your customers effectively, you can follow these tips: Provide easy-to-understand materials such as brochures or infographics.

Referrals 246
article thumbnail

Finding Your Niche in a Sales Career

Adaptive Business Services

Custom electric signs … winner winner, chicken dinner! I excel at educating my customers. For me, electric signs checked all of the boxes. While I had at least some success in all of the industries I worked in, I was the most successful, and the happiest, in the electric sign industry. Office equipment was a winner.

Niche 71